Address: Pedmore Rd, Centre, Dudley DY5 1SJ, United Kingdom
Phone: +441384882288
Rating: 3.3
based on 104 reviews.
Food Quality
Pros:
"The food tasted good, which wasn't a testament to the staff, but the excellent quality control of the GDK supply chain."
"I ordered the standard German doner kebab meal and every bite was beautiful. It tasted so good and the portion size was brilliant for the money I paid."
"Enjoyed both the chicken and the meat sandwiches, both amazing. We tried both sit in and take out. Great experience with both."
"Food tastes amazing, but only 3 stars due to poor portions and extremely slow service."
"Had a long wait, was it worth the wait not really, think this gdk is over hyped and overpriced tbh. One of the better ones I've been to but still not worth it."
Cons:
"Due to a severe food hygiene issue, I am forced to give this branch a 1-star rating. My kebab had a large chunk of completely RAW chicken. Completely unacceptable."
"Long wait, messy tables, and the worst food I've ever had from a gdk. Soggy burgers, dry Donner, and really greasy burnt spring rolls."
"Overrated and certainly overpriced. The food was fine but I wouldn't say it was anything special."
"Food was terrible, meat was microwaved, salad from last week, not edible. Fries were soggy."
"Unfortunately only one star due to next to no donner meat put into their quesadilla at the merry Hill branch. Could not even taste the donner. Very disappointing."
Customer Service
Pros:
"Excellent service from taking our order to serving our food in a tray, they made sure we are satisfied."
"Visited GDK tonight in Merry Hill. I witnessed awkward customers being served by 'Kiran'. She remained polite and very friendly, a true credit to this store."
"The staff were apologetic but this can make people seriously ill."
"The lady who served us was friendly enough, also slightly difficult to hear them shout your food order over the busy seating area."
"I ate here and was served by Neha, who was very accommodating to our needs. She gave great customer service throughout our time here."
Cons:
"The service was not particularly friendly or helpful and desperately slow."
"Staff rude, service slow. Food just left on the side to go cold and just slopped on a tray."
"Service is painfully slow, despite not being very busy and having several staff members who seem to be busy loitering around rather than doing any work."
"The GDK franchise is easily one of my favourites. Their food is incredible every time, but this branch seems to be overridden with very bad staff."
"Staff have attitude and no knowledge of customer service, can't even repeat the order when asked, hardly any meat on the meals, salad packed to maximum capacity."
Order Accuracy and Wait Time
Pros:
"Self-service machine was not working, service is slightly slow. Had a doner wrap meal, overall not bad."
"It was Saturday and I didn’t realise that the shopping centre closes at 5, was almost closing time and everyone was cleaning when I arrived. Closing sign was up but I asked the girls at the till anyway, who after their manager’s approval took my order."
Cons:
"And they got my order wrong, twice. First, they didn't add an OG kebab to the order. After waiting what seems close to 30 minutes, and getting part of the order, I had to go through the agony of waiting for another eternity, only to be given another burger instead of the original kebab."
"Self-service machine was not working, service is slightly slow. Had a doner wrap meal, wrap could have had a bit more meat."
"Waited 15 minutes to be served only one serving with about 6 out the back and 1 cleaning, wasted 15 mins of my break, to then be served to be told they didn't have what I wanted."
"I waited anxiously for this to open, not impressed by the service as I had to wait such a long time for my food."
"Ordered an OG kebab with fries. They had no chicken but that was fine by me. I just went for the beef only. Waited 15-20 minutes for my order, my order gets called out I go to collect it only to be told they have 'no fries'."
Hygiene and Cleanliness
Pros:
"I recently had the pleasure of dining at German Doner Kebab, in Merryhill, and I must say it was an absolutely spectacular experience from start to finish! The restaurant's ambiance was both modern and inviting, with tasteful décor."
Cons:
"None of the men wore beard nets which I think needs to be addressed (maybe will be on their hygiene inspection that is due)."
"Understaffed and hygiene is despicable. Staff wandering around without hair nets and serving food obviously a bad mix when working around food."
"Long wait, messy tables, and the worst food I've ever had from a gdk."
"If I could leave no stars I would, but that doesn’t have the option. DO NOT EAT HERE! I am 8 months pregnant & myself and partner ate here and we had the WORSE bout of food poisoning we have ever had in our lives."
"I received my food and the kebab had more salad than meat in they had forgot both of my fries and my food was cold. I had watched a guy in the back take his gloves off, wipe his hands on his jeans, and then began preparing food with his bare hands!"