Carluccio's Reviews Summary

Service

Pros:

• "As a group of 6, we were seated pretty quickly."
• "We had a lovely simple meal. It arrived hot and promptly."
• "A thoroughly enjoyable experience in an excellent location, would highly recommend."
• "Lovely food and lovely smiley service."
• "Friendly staff, all wears masks and following sanitary protocols."
• "Very quick & friendly service & not very busy at 6pm which was good as it was a Friday night with events on at the Corn Exchange & Arts Theatre."
• "I was served by the best and most respectful waiter Marian, who offers you a warm and quality atmosphere."

Cons:

• "I was shown to a table, and sat there for 12 minutes being totally ignored."
• "Staff were unfriendly, and seem stressed/miserable."
• "The front of house manager was not welcoming and made us feel like we were an inconvenience."
• "Ordered pancakes, they took ages to arrive, then when they did they were cold."
• "Service unbelievably slow, for a three course meal took us more than two hours despite the place was pretty empty."
• "Snappy hostess meet us and was not very friendly at all."
• "We entered and waited to be seated for some minutes; no staff acknowledged us being there."

Food Quality

Pros:

• "The steak was absolutely divine."
• "The food was delicious, I ordered the avocado on toast with poached eggs and smoked salmon."
• "Fantastic. Authentic. Delicious. Melt in your mouth garlic focaccia."
• "The food is utterly wonderful! Full of flavours and very good quality ingredients! Absolutely delicious, thanks for a lovely lunch! We will definitely be back!"
• "All items reasonably priced, given the problems with the Covid Pandemic."
• "I am so pleased to see the food standard has been maintained and the menu prices remain unchanged."
• "Food came faster than expected, and so far I love the breads (especially focaccia), the red onion soup, and the steak was superb."

Cons:

• "Very poor and overpriced."
• "It did take quite a while for my seafood pasta to arrive and the restaurant wasn’t that busy."
• "Toilets a mess clearly not cleaned recently and we visited at 5pm, hardly rush hour."
• "Very poor good and complaints management."
• "The carbonara was reasonable, but the lasagne was not. it was overly dry, with over-microwaved edges."
• "Expensive bread, £3.25 for just two slices of focaccia!"
• "Food did not seem fresh. Especially the roast potatoes it felt like everything was cooked 3-4 hours before serving."

Atmosphere & Ambience

Pros:

• "Lovely food, very busy for a Wednesday evening, due to the Transatlantic Sessions at the Corn Exchange."
• "First time I had visited this branch of Carluccio's in Lion Yard, Cambridge, venue seating area was lovely and clean."
• "What did stand out was the wonderful service we received from our waitress, Kinga (2536) She was friendly, attentive and good fun, a real credit to this restaurant, we will be back!"
• "Restaurant was clean and tidy and well laid out."
• "They do so many things so well here. The ambience, the lighting, the spacing between the tables, the cleanliness the decor and then the glorious food."
• "Went here for a breakfast, I had the egg benedict and it was glorious, the eggs where poached to perfection."
• "The staff were very polite and efficient."

Cons:

• "STAY AWAY 11-Jun-2022"
• "We were surrounded by screaming kids with no air conditioning."
• "Food arrived parts mega hot others stone cold."
• "The location lets Carluccio's down a bit really - a view of the car park ticket machines while you are eating doesn't positively contribute to the ambience."
• "Worst experience ever, had to wait 10 minutes just to be seated."
• "The ambience was poor as we were sar at a table by the kitchen with the doors open so we could hear lots of noise."
• "There are far nicer cafes in Cambridge to visit, avoid this one."

Management & Staff

Pros:

• "This was swiftly sorted by somewhat embarrassed staff."
• "All staff were very well mannered."
• "The waiter was by himself and he did an excellent job."
• "Credit to the waiter who eventually came to serve us, he was helpful and courteous."
• "The staff were really nice."
• "Staff helpful when one asked what was in a particular dish."
• "I'd like to say a big thank you to Marta, who looked after us really well."

Cons:

• "Arrived at 7.30 for our booked time to be told upon arrival by the front of house manager that she had been trying to call me as they were short on waiting staff."
• "So far, we do not intend to come back because it is not a relaxing place to dine in any way."
• "No tables available for ages as they didnt want to put 3 of us on a 4 table."
• "Used the TooGoodToGo app because we’re trying to be responsible and stop the world from burning... Shocking customer service. Disgusted."
• "Very disappointed with the service from the cambridge restaurant, the negativity of the Manager and the stare she gave me when i had been stood at the door for too long and i commented 'finally', the food good, service poor, manager terrible."
• "The management is also shoddy as they have only one lady to cater to customers outside."
• "The staff in this restaurant reached a whole new level of unprofessionalism..."