Mundy Arms, Heanor Reviews Summary

Staff and Service

Pros:

• "This place is soon nice, great staff, beers, ales, lagers, great friendly locals."
• "Super place with excellent staff all very helpful and nice to have a chat with."
• "Would also like to commend the staff for their courtesy and great service."
• "The food was spot on and the service including all of the bar staff and waitresses exemplary."
• "Staff are friendly and helpful - love Lou."
• "Brilliant service. Meal deals great. Value for money. Staff very organized with covid restrictions."
• "The staff are excellent, polite, friendly, professional and they make you feel welcome."

Cons:

• "Basic pub food staff not overly helpful and took a while for them to interact with us."
• "The bar staff and the manager can be very rude except one lady who is an older lady."
• "Total lack of social distancing. Asked to move away to a table that was distanced. At this point they couldn't be bothered to serve us."
• "When I complained the waitress shrugged her shoulders and walked off."
• "Also didn't bring it out with cheese either, when sent back they just melted cheese on top of the peppercorn sauce."
• "Seemed very understaffed, which affected the atmosphere as people were waiting longer for food orders to arrive and trying to get a drink."
• "Lovely food and atmosphere shame the staff all look as if they've got the world on their shoulders.. asked for a steak knife and it was as if I'd asked the girl for blood."

Food Quality

Pros:

• "Our Starters and Mains all came out together and were cooked to perfection."
• "So I opted for a vegan meal, which I must say was delicious."
• "Hadn't been to this pub for a couple of years as the standard of food had gone down. called in for lunch to find the management and staff had changed. There was a varied menu and the food had greatly improved."
• "The food is very good and there is a nice selection of wines, beers and spirits."
• "Absolutely delicious food! Very quick waiting time. I had a gammon with eggs, peas and chips and my other half had hunter's chicken."
• "The food is always cooked well and tasty."
• "The food was perfect and the steak was to die for!"

Cons:

• "I ordered two sizzling skillets only for them to arrive with no sizzler!!!!"
• "The main course was disappointing. I ordered sausage and mash. The sausage was tough and herbie which wasn't enjoyable and the mash was fake potato."
• "The food was cold when it arrived and it tasted like garbage out of a bin."
• "Sizzling was not! Just warm with soggy pepper and onions."
• "Food was not up to par. We ordered steak medium got very well done was very dry."
• "Ordered the lasagne and it was quite honestly the worst thing I’ve ever tasted!"
• "The food was OK but quite bland and all tasted the same."

Ambiance and Cleanliness

Pros:

• "Great pub, fantastic value for money, lovely staff. Much better now that it has been redecorated."
• "The table was decorated to set the christmas scene which gave a lovely atmosphere to our meal."
• "Place had lots of people upon arrival, however we had made a booking so had a cosy little corner."
• "Nice clean pub, plenty of parking and lots of tables inside."
• "Friendly, busy, excellent seating area outside and in. Pleasant decor and terrace."
• "Nice clean toilets as well."
• "Same as always, chilly outside wiv a warm welcome inside."

Cons:

• "Place needs a good clean everywhere was sticky even the doors on you way out."
• "Not as family friendly as it used to be. Had a renovation and took the park away."
• "Sticky menu and table."
• "This place needs a total re vamp really old chairs with covering peeing off and varnish all but worn away, old scratched tables, and poor quality food."
• "Gutted on this boxing day visit.. table's looked bare..wheres the table cloths."
• "Food delicious, must have called in after a busy time as staff hadn't time to pick up after young diners."
• "The atmosphere is waaaaay better 👌"

Value for Money

Pros:

• "Good food for the price with a large range of dishes available on the menu."
• "Food was served quickly, arrived hot and all together."
• "Good food, plenty of choice, not expensive, nice to sit outside in summer."
• "The food is exceptional for the price, two good sized meals for less than £10."
• "Prices were very reasonable considering the quality of the food."
• "Great value for money and lots of selection."
• "Really good value for money."