Address: 278 Battersea Park Rd, London, SW11 3BS, United Kingdom
Phone: +442072282629
Rating: 4.1
based on 64 reviews.
Property Management and Maintenance
Pros:
"They, especially Tamara, expertly guided us through the entire rental process, managing all the paperwork and serving as an efficient liaison with the landlord."
"Thanks to all at Acquire for managing my property over the last 7 years."
"Vincent has been great at communicating whenever I needed help."
"The person that has helped me the most is Vincent, been super helpful and responsive."
"My experiece with the agency has been excellent and this is also why I stayed in the property for so long."
"Securing and leaving the property have been very pleasant experiences, the agents have been very responsive and solved everything in a timely manner."
"By Monday, Vincent had responded and made arrangements for a plumber to come round as soon as possible."
"My time renting from them was smooth with quick fixes to any problems (there was minimal) which arose."
Cons:
"Two years ago my partner and I were presented a “professionally cleaned” flat that in reality had not been cleaned or inspected with any due care at all."
"The windows were absolutely filthy, inside and out. The oven was dirty, microwave had congealed stuff in it and dishwasher was full of mouldy dishes."
"We moved in to a flat with no gas safety certificate, and the electrics hadn’t been checked in 20 years."
"Starting with a sub-standard clean of the flat upon moving in, and a lack of EICR certificate, we also noted that the mattresses were clearly several years old and stained."
"The property was nice at least so I hope those staying there have a good experience."
"The neighbours from above were flooding us and there was no light for 6 months."
"They ignore emails, they don’t return your calls and on top of that they think that they can get you involved into a bidding war for a property!"
"Terrible team. No basic safety standards (fire alarm, urine when we moved in and a broken window) and has zero accountability."
Customer Service and Communication
Pros:
"Tamara and Doug were super helpful and responsive throughout the whole process."
"Tamara was really great to work with, and I appreciated her communication and help along the way."
"Vincent is my liaise person at the moment, and so far, he has been helpful and, most importantly, getting back to us with updates on outstanding services."
"Tamara was great, extremely reliable, patient and helpful throughout the entire process!"
"I have been a tenant at a property managed by Acquire for 4 years."
"Rented from Acquire for almost 4 years in a beautiful property for a house share."
"The experience I have with Acquire Estate Agents through the many years I have been with them have been nothing short of excellent!"
"They have helped with any and all queries or issues we have had over the last year and have been so helpful getting our lease renewed."
Cons:
"After several conversations with untrained, unprofessional staff, who would tell us that our issues were an “opinion”."
"He was outraged that he'd have to charge £500 to landlord to fit window locks and that if we wanted them we should buy them."
"Tardy replies to emails are the norm with Acquire (2-3 follow-ups per response)."
"A former employee, Kat, was the only person who seemed to care and had good enough grace to apologise to us for the issues we faced."
"All the people I spoke to on the phone were nice and polite, however I put in an application for a property 2 weeks ago, and had to chase this up twice."
"It took them 3 attempts to correct this."
"They ignore emails, they don’t return your calls and on top of that they think that they can get you involved into a bidding war for a property!"
"They clearly pay people for reviews because they’re horrible."
Financial Matters and Deposits
Pros:
"The whole process was very smooth and efficient."
"Easy application process that puts you with well suited flatmates, open communication and provide good service when requests are made."
Cons:
"Acquire broke the terms of our contract and illegally held four figures worth of our money."
"It was all very stressful and we had to spend an extra night in hotel to help my daughter get the house habitable."
"Attempt to pass on every unreasonable costs to the tenant (yes, even a faulty door handle)."
"This takes us to the end of our tenancy; first, we were asked to pay for a professional clean to the tune of £250."
"I had to remind the agency about the end of tenancy agreement, all paperwork, and whenever I came over to the office they did not know what I am on about event thought the address was written in red on the board as 'urgent enquiry'."
"To add insult to injury we are then told we need to wait a further week for deposits to be returned until Aaron returns as no one else in the office can."
"They do not want to return the house deposit to us because one of the rooms was not rented due to covid-19 and they make us pay it through our deposit."
"We organized a viewing and subsequently received the official e-mail from your official address where you congratulated yourself with us on being chosen for that room."