Spade Oak Hotel Bourne End Reviews Summary

Service

Pros:

• "Service was excellent friendly but also gave you space a nice balance."
• "Staff were very friendly."
• "We were served by Carly who was so helpful, friendly, and great at her job."
• "Service from Kelly was fantastic and felt very personal."
• "The service was good."
• "Service was very good. Good food. Staff did not hurry us and went at our pace."
• "The staff were very attentive, the food was excellent and the location is perfect."

Cons:

• "Service was a little slow and not very friendly."
• "Absolutely shocking service, took ages to get our drinks order - well over half hour after being seated."
• "The service was painfully slow and our experience was a complete anticlimax."
• "Service was shockingly bad, food whilst OK not as good as it had been on previous visits."
• "Service needs to speed up and food needs to marginally improve to be able to command the prices they want."
• "Service was awful never experienced anything like it before."
• "We went here on mother's days for dinner and the service was quite slow."

Food Quality

Pros:

• "The flavours were good."
• "Chips were great."
• "The beef dumpling was a new and delicious starter, and the lotus biscoff chocolate bomb was heavenly."
• "The food is really really good. I highly recommend trying the Crispy Karaaga Chicken."
• "The best pub dinner we have had in a very long time."
• "Food was delicious, I had the pan fried prawn starter and cheese burger for main."
• "The steaks were delicious."

Cons:

• "The mains were lukewarm and not tasty."
• "The cocktails we ordered were so bad, I couldn't drink mine."
• "Sunday dinner was just OK. When you cook a mean roast you expect the same standards when you're paying 17 quid a dinner."
• "The food was very standard compared to the first, the £4.50 truffle fries had no consistent truffle flavour nor did it have much cheese."
• "Salmon was going dry and the broccoli was so hard it was inedible."
• "Quality of food and service extremely poor!"
• "Altogether a very disappointing experience. I certainly wouldn’t go there again."

Ambience and Location

Pros:

• "Wonderfully placed for a walk through meadows alongside Thames."
• "Nice country pub."
• "A great location for a walk along the river and then finish off with a meal."
• "It is located in a beautiful area surrounded by the countryside."
• "Really lovely pub. The decor is gorgeous, really lovely to sit in and out if you've got the weather."
• "The new refurbishment has given this pub a great atmosphere."
• "Lovely, almost a secret retreat."

Cons:

• "Part of the secret chain taking over seemingly every pub in the area."
• "It was very busy and food was cold when it arrived but was hungry so didn't say anything."
• "It's a very popular place and the management should never have allowed themselves to run out of such a basic staple food."
• "Such a pity as the location is wonderful as is the building."
• "The restaurant area was cold with many people choosing to keep their coats on."
• "Outdoor seating a bit 'road and carpark' but you can't really argue with the Spade Oak's great location for Thameside walks."
• "The whole place also had a very bad smell of urine, possibly due to a leak or flood, but it was overpowering."

Value for Money

Pros:

• "Good disability access & parking."
• "Visited for late lunch plus had a 50% off mains voucher."
• "Not overly priced either - especially for the quality of the food."
• "If you do go there regularly definitely sign up to the emails; I've already used quite a few vouchers there that saved me soo much off the bill."
• "The food (Sunday lunch) was also very good value for money - amazing homemade Yorkshire puddings!!"
• "Overall Sunday Roasts were delicious and we're delivered in a flash!"
• "The staff were very attentive, the food was excellent and the location is perfect."

Cons:

• "We were obviously given the offer of 2 for £12 cocktails in the end, but when ordering it was mentioned it was only if they were both the same; this isn't clear on the menu."
• "The burger was nice, with sweet potato fries included but it’s overpriced: £14 for it."
• "Mayo was too sweet which meant the burger sauce was too sweet ruining the burger."
• "Over priced and disappointing."
• "Food was well below average for what they're charging £££."
• "Wine by the glass over priced."
• "Service needs to speed up and food needs to marginally improve to be able to command the prices they want."