NRD Movers Reviews Summary

Customer Service

Pros:

• "Their customer service is helpful too, communication is very efficient."
• "The lady on the phone was very polite, understanding, patient, courteous and made me felt at ease."
• "Girls on the phone were so professional and friendly and so fast!"
• "Customer service was also very helpful in setting it all up pre-move."
• "The NR staff was very professional on the phone."
• "Good communication from the quote process right through to the end of the process."
• "Excellent professional service."

Cons:

• "The customer service didn't believe us and said that we must have misplaced it during the move - this categorically is not the case."
• "They keep on harassing me calling non stop, texting non stop."
• "They offered to pay back a little amount but not the actual quoted price and wanted me to changed my reviews."

Reliability and Professionalism

Pros:

• "Will definitely use the company again and highly recommend them."
• "One hundred percent recommend NRD."
• "They are extremely professional and the feedback we used to receive from our clients was always great."
• "I would really recommend their services and I’ll definitely be using them for my next house move."
• "Absolutely amazing. All I gotta say is this is such a professional and reliable team."
• "NRD was a pleasure to work with from start to finish, and I would most strongly recommend this company."
• "Professional, friendly and reliable from start to finish from staff in the office to the boys doing the job, customer service was impeccable."

Cons:

• "Unfortunately, our trust was betrayed when they stole £250 of cash from us."
• "This is a con and harassing company beware!!!!!"
• "AVOID AT ALL COSTS would be our recommendation!"

Efficiency and Timeliness

Pros:

• "Good timing and very good price."
• "All my requests were dealt with and communications were very prompt and quick."
• "They were punctual and rang me in good time to let me know the time they would be arriving."
• "They arrived on time and have been extremely efficient workers such that I didn't need to pay any extra time."
• "Efficient and super speedy loading then two men drove through the night to Scotland and arrived at the same time as I arrived via train."
• "They were quick, efficient and professional, and they handled all my belongings and furniture with care."
• "They were quick and very efficient."

Cons:

• "We are forced to pay hourly rates which we think that doesn't make any sense at all, since we have the fixed price."

Cost and Pricing

Pros:

• "The final price was as quoted - there was no hidden costs."
• "Very reasonable as well with the price."
• "The price is incredibly competitive."
• "Josephine was very clear in regards to what is included and was able to offer us a good fixed rate."
• "The price for time and work is really reasonable too. One of if not the cheapest around for what we needed."
• "The cost was hugely competitive - well worth a quote."
• "Their prices are fair and I got an option of 3 packages to choose from."

Cons:

• "The first time around they were actually the most expensive but they had the best reviews."
• "NRD are a bit more expensive than the average removals service but very well worth the extra."
• "Removals in general are really expensive, however, Daniel was very supporting and professional, which made it worth for sure."