"What impressed me the most was Catherine's willingness to think outside the box."
"Being in the area meant Tim, Chris and the team knew their market and had local knowledge."
"Steve managed my purchase offer & they both then assisted with the sale/purchase process very ably."
"Tim Buckley and his team went the extra mile in every respect to ensure a successful sale of my property."
"Troy was friendly, professional, informative and kept in contact."
"Ms. Courtney Rogers from the Harrow team has been very helpful and responsive."
"Paul was always available to assist over the phone or on email - giving me clear advice throughout the entire process."
Cons:
"Totally disappointed with this agency and Daniel."
"I lived in cold draft, heater that didnt have dials (living room was ice and bedroom like an oven)."
"I was given endless excuses that 'we cant do anything. The landlord doesnt want to repair'."
"The agents were very unprofessional at my viewing last weekend in Stanmore, the agent just walked past me while I was waiting for her patiently."
"Predatory practices from an agency to tenants is a one star. Lying to their clients (landlords) is a one star. Shameful."
"Please please avoid this estate agency they will cause you grief."
"Before start My process they took £426 deposit then unfortunately after few weeks my credit failed then after when I talked with agency person (Daniel Bedborough) Lettings Consultant he told me to sorry we can't give you deposit back."
Customer Service
Pros:
"He was very helpful throughout the process and always a call away to sort out any queries."
"They keep you up to speed with the situation - communication is excellent."
"Lovely staff and excellent customer service. Danny from the Rayner's Lane branch was extremely helpful."
"Straight forward, professional and always there to help."
"Great customer service."
"Whenever we called the office, whoever we spoke to on the phone was helpful and polite."
"The entire team were very professional and friendly."
Cons:
"Gibbs do not treat tenants kindly infact they hide defects and mold with white paint."
"They will chase you for money for xyz damages that you did not cause."
"I called in on Tuesday but the lady on the phone said they are still waiting on a decision from the landlord. I emailed the agent on Wednesday and called the office but there was no response."
"They did keep us up to date but sometimes we had to ring Gibbs Gillespie for updates rather than them advising us."
"For those that are not aware, no deposit option is non refundable and not cheap (Over 1K GBP in this case)."
Process Efficiency
Pros:
"The whole transaction took 6 weeks from offer acceptance to completion."
"Had very comfortable experience in finding my new home, with an agency that was professional, transparent and very understanding of what i needed."
"The footfall through the door each week was nothing less than impressive."
"I was nervous as the market is uncertain but Paul was confident he would have a buyer & he did - my house sold without a sales board & after one set of viewings."
"We managed to exchange and complete on both properties that were managed by Gibbs Gillespie in the space of 11 weeks."
"The whole sale process was quick and efficient, and I would certainly recommend them based on my experience."
"From marketing to completion of the house, Gibbs Gillespie have been brilliant."
Cons:
"The process from agreeing a price to completion was lengthy; although in fairness this was outside Gibbs Gillespie's control."
"The process was quite protracted and took longer than we anticipated."
"We had a tricky time selling our home and it was a lengthy process which eventually fell through after many months (due to issues down the chain) and we almost lost the property we had an offer accepted on."
Professionalism
Pros:
"Catherine's proactive and resourceful approach truly stood out as she employed creative strategies and explored innovative solutions."
"Choosing the right agent to sell your property is important and I definitely chose the right agent. Philip from Gibbs was very proactive."
"The support given during the stressful process of selling our home was second to none."
"I had the pleasure of dealing with Paul Tindley and he was amazing. Extremely personable, professional and fountain of knowledgable in the field."
"Paul and the team in the Harrow branch kept in contact with us regularly, updating us on where we were with the selling of our property."
"From the initial meeting through to final completion Paul Tindley and Tim Buckley have been knowledgeable, supportive and genuinely empathetic towards the overall situation."
"The team at Gibbs Gillespie were excellent."
Cons:
"Anyway, I would avoid Gibbs Gillespie like Covid-19 !"
"I think my overall experience with this agency has been negative and would never recommend anyone to them."
"Definitely one of the best agencies I have ever deal with."