Robsons Pinner Reviews Summary

Customer Service

Pros:

• "Their service was exceptional throughout."
• "The Robsons team have been absolutely amazing and we would not hesitate to recommend them."
• "Robsons generated a lot of viewings for our property and Scott maintained good lines of communication."
• "Nick at Robsons was great at helping us with our house purchase."

Cons:

• "Sadly a poor experience with the Pinner team. Communication was initially very positive and proceeding well regarding my sale and separate purchase of a new property, but this soon fell away."
• "Trying to get viewings for a property is near impossible. Get fobbed off constantly."
• "This is a terrible estate agent. They have zero regard for you as a customer. We were treated awful."
• "Very disappointed with the service or rather lack of it. I have been chasing them via phone calls and emails to arrange viewings but nobody gets back to me or my line gets cut off while speaking...very unprofessional"

Professionalism and Knowledge

Pros:

• "Scott Elliot was great and very knowledgeable about the market."
• "The team provided an extremely professional service, tailored to our needs."
• "Robsons provided a true end to end service. Communication was great from valuing the property for sale, the support from showing the property to potential purchasers and facilitating the offers."
• "We were very impressed with the professionalism of the staff at Robsons especially Nick."

Cons:

• "Most professional and friendly service we could ever receive. Despite huge blunders by arrogant and unprofessional Robertson and Philips of Hatch End as well as lazy and careless behaviour by Gibbs Gillespie of Stanmore, Robsons of Pinner managed to sell our house perfectly."

Communication

Pros:

• "Always kept us informed."
• "The weekly updates they provided on the process throughout helped us along the way."
• "Claudio Della Mura was completely hands on and always kept me up to date with progress."
• "Scott and Dean in particular were great and instrumental in ensuring all went to plan."

Cons:

• "I’ve not heard back from the team despite chasing three separate members of the team."
• "Had called and spoke to an agent 3 times on 3 different occasions about viewing a property (actually two properties by now) that we are really interested in but nobody ever calls us back...."

Efficiency and Effectiveness

Pros:

• "We sold our house and purchased our new home with them. The process went smoothly so I wouldn't hesitate doing business with them again."
• "They always stayed in touch and understood our requirements when it came to finding the right house."
• "Robsons acted as our agent for the purchase of our new property. They worked seamlessly with the other agent in our transaction."
• "The entire process was handled sensitively and diplomatically, from marketing through to completion."

Cons:

• "I only have good things to say about Robsons, as Dan and Gavin have been really good both professionally and on a social level."