Address: Pinn House, 2 High St, Pinner HA5 5PW, United Kingdom
Phone: +442088662777
Rating: 4.7
based on 137 reviews.
Staff and Service Quality
Pros:
"All the staff had excellent knowledge of the area especially Anthony who was very helpful and went above and beyond."
"Really professional in arranging viewings and keeping us updated on progress."
"Great clear marketing emails showcasing various properties, with a clear website design, and good communication throughout the process of purchasing a property."
"The viewing experience surpassed all my expectations. He was very empathetic and professional in communicating and answered all my questions with clarity & transparency."
"Communication was excellent all the way along, keeping me well informed of events and responding quickly to questions and issues I had."
"They kept me well informed and updated throughout the whole process."
"Always returned calls and gave feedback after every viewing."
Cons:
"I drove 1.5 hours to be there, once at the door, no one was there."
"No one was picking the call at their office either. Someone picked once and disconnected immediately."
"We had numerous occasions where we were told that they would be returning our call but never did and we had to again and again chase."
"They made the process more difficult for me and given they were making such a large commission, it is not an agent I would recommend and I will ever use."
"Horrible behaviour from this agency and these people. I was 30 mins late for my viewing, had emailed in advance, didn’t get any reply from them."
"They are very unreliable and not professional at all! We put down an offer for a property within their EA, and in the middle of our negotiation, out of the sudden the staff who was dealing with that specific property, ghosted us, and never takes our calls!"
"Lauren, Danny and Ellie never returned any calls."
Professionalism and Expertise
Pros:
"Buying our dream home was a long stressful process. What really helped was the support of a local expert estate agent - Gibbs Gillespie Pinner."
"Danny worked tirelessly for me to have the best possible outcome."
"Stephen Ryan at Gibbs Gillespie was incredible from start to finish."
"George Callaghan the manager at the Pinner branch was extremely helpful and really did everything possible to help in what was a very stressful time."
"I must admit, she deserves every alphabet from the title MOVE MANAGER. She is very patient, calm, composed, motivated and very organised."
"He has shown brilliant negotiating skills but not only that, as a person he is intuitive, professional, honest, and has very sound judgement and above all else total integrity."
"The team led by Danny were all superb, positive and attentive and worked very hard for us."
Cons:
"Even when the funds were transferred and the sale complete, when I queried when I could pick up my keys as confirmed by my solicitors, they simply stated that I could not pick them up yet."
"They aren't pushy like few others out in the market."
"I used my partner’s phone to call, they picked up in one go. When I spoke to the person on call and told her all this, she was literally screaming at me for being late."
"These people are rude and have very well managed to destroy my mood and my day. Never getting in touch with them again."
"We found it very rude and nonprofessional of them!"
"However, did not feel that Gibbs were acting on our behalf when resolving the issue re deposit with previous tenants who had clearly broken the contract."
"Had this been the only issue I would have accepted it however when we did get through or get a phone call returned the agents were rude and made us feel like we were bothering them."
Customer Satisfaction and Recommendations
Pros:
"Would definitely recommend!"
"I wouldn't hesitate to recommend to anyone in pinner!!"
"I would definitely recommend this team."
"I would definitely recommend using this estate agent and will do so myself if and when needed."
"Would recommend Gibbs Gillespie to anyone in Pinner."
"I would highly recommend Danny and all the staff at the Pinner Office."
"I would thoroughly recommend Gibbs Gillespie Pinner Sales Branch."
Cons:
"Never getting in touch with them again."
"They made the process more difficult for me and given they were making such a large commission, it is not an agent I would recommend and I will ever use."
"It is not an agent I would recommend and I will ever use."
"We found it very rude and nonprofessional of them!"
"These people are rude and have very well managed to destroy my mood and my day. Never getting in touch with them again."
"However, did not feel that Gibbs were acting on our behalf when resolving the issue re deposit with previous tenants who had clearly broken the contract."
"We found it very rude and nonprofessional of them!"