Address: 27 Bridge St, Pinner, HA5 3HR, United Kingdom
Phone: +442084296600
Rating: 4.6
based on 163 reviews.
Customer Service
Pros:
"Our negotiator Nathan has also made the process smooth by communicating and updating us along the way."
"Foxtons and Isabella in particular went above expectations to make the experience more seamless, would definitely recommend."
"The service provided by Foxtons was exceptional."
"James and Nathan at the Pinner branch have been absolutely fantastic and couldn’t have been more impressed with the amazing service we received on our first property purchase from the team."
"Couldn’t have been more impressed with the service we received from Foxtons on the successful sale of our property, everyone was extremely professional and polite through the whole process extremely hard working and kept us updated regularly."
"They were always responsive to our questions and went above and beyond to find the perfect property for us."
"Nathan was extremely responsive, keeping us updated continuously."
Cons:
"I work with this agency for 2 weeks and I heated it because it very hard to get information on the property."
"I even pay deposit and one month rent they don't even give me back my money when asking for the manager they not there."
"They didn’t offer alternative properties for viewing so we simply wasted the whole morning because Nathan and Ben just simply don’t care about their clients."
"So, overall it was a nightmare experience. I would definitely not recommend foxtons to anyone."
"Even after we moved in we didn't get what they had promised us."
"They took the money from me and did not give me the money for two weeks."
"One of the worst company to deal with. For past 13 days they been holding my deposit and everyday when I call them they say someone from account dept will call me."
Professionalism
Pros:
"Sophie Kekwick was restless when it came to the search and finding us the right place, very helpful and professional."
"I would highly recommend Dhrumil for his supportive and really high level professionalism."
"James Murdock provided a first class service on the sale of my parents house."
"I was very impressed by Himani Bailey the Lettings Manager at Pinner Foxtons."
"I want to specifically commend the efforts of Thomas Carroll and his team in the Pinner office."
"Garn from Foxton Pinner has been a wonderful agent. He has guided me through the entire process of purchasing end to end."
"Sophie Kekwick is an absolute star and asset to the Pinner Office."
Cons:
"There was some guy called preetam who showed us the property, who didn't know anything and whatever he said was incorrect."
"I would seriously give them 0 stars if I could. Charlotte and Amina are terrible communicators."
"The service I received from Sarah was horrendous! She was extremely rude, made excuses that she has been busy."
"Very unprofessional agent scheduled a property viewing that was SOLD! Such a waste of time."
"Absolutely unreliable with their lettings. I am trying to arrange a viewing of one property for 5 days already and still unsuccessful."
"When mailed the director, I didn't get response."
"They treated them very badly. I went to them and they treated me like an insect."
Property Management
Pros:
"Sophie put a lot of effort into understanding our needs and expectations and by doing so we were able to save time and energy."
"We changed our minds 2 times and he still searched the perfect property, his attitude remained positive throughout the process and he found the perfect one in the end!"
"I have worked with Dhurmil Trivedi. He has been fantastic person to work with."
"He was very knowledgeable about the local area and even got me connected with a broker who will handle my mortgage."
"Sanna Ahmed, you really are an amazing agent. Loved the fact she knows about every single flat/house that she showed us."
"Considering my delicate personal situation, Garn has gone the extra miles to facilitate the sales."
"Sophie’s intent on finding us the perfect place was unmatched."
Cons:
"We had miserable time. My wife was expecting and the property was full of dampness and mould and landlord tried seeking help from management company and the company was not willing to invest as it was huge costs associated."
"I had my home listed with Foxtons as a rental property... On coming back from holiday, I found the house had been burgled."
"The dodgy landlord asked us to vacant in mid of all this. And then deducted 750£ making false claims that mould was partially because of tenant's lifestyle as they wanted to recover the repairs costs."
"It took us around 2 weeks with no appliance working and had to get food from outside."
"But anyone who has trusted Foxtons with their homes and keys, BEWARE!"
"Never ever again."
"I recommend not to use them at all. They will hold your deposit."