The Range, Chesterfield Reviews Summary

Customer Service

Pros:

• "Staff were very helpful and polite."
• "Lost my phone here. When I rang it, a member of The Range staff, Kensey, answered and offered to wait after closing for me to come and collect it."
• "The staff are friendly and helpful."
• "Very clean environment and well lit. excellent selection of products and staff very happy to help."
• "Gentlemen who served me, despite his disability, was efficient polite and a credit to your store."
• "Staff friendly and helpful."
• "Very friendly helpful staff who were very easy to find and quick to assist."

Cons:

• "Worst customer service I’ve ever experienced."
• "Staff not very friendly or helpful."
• "Staff unhelpful and somewhat rude."
• "rude staff, got accused of stealing as soon as I walked into the shop."
• "Staff were not very helpful and the manager had a 'couldn't care less attitude'."
• "The staff are so rude, take a queue to the back of the shop before most staff that just stand around talking decided to open another till."
• "Very disorganised when we were there. One man couldn't get anyone to help with his problem."

Pricing and Value

Pros:

• "Plenty of choice at reasonable prices."
• "Excellent value, friendly service some really good finds for the house and Garden."
• "Great shop, Loads of varied stock from garden and pets to paint and paintings and everything in between, the prices they do have are low too so plenty of money to save here."
• "What a fantastic place if you are into home furnishings and hobby crafts, I dare you to come out empty handed, good quality items at very reasonable prices, what more could you ask, plus very helpful staff."
• "Good place to buy cheap flowers and not bad condition too."
• "Fabulous 'range' of household goods at affordable prices."
• "Great selection of items for the home and Garden at good prices including crafts, decor, ornaments for inside and out."

Cons:

• "Lampshades on display with price underneath displaying £24.99. however at the checkout I was charged over £97.00 for two."
• "Some items have the wrong price underneath them."
• "Ronseal decking oil priced up at £29.99. Went to the till and they wanted £39.99."
• "Was told an item was £39.99 as it had no price on it, got to the till it was £99.99."
• "Products not in the right place sometimes end up paying more than expected when at till due to this error and quite a lot of things not priced up in first place makes it a difficult shopping experience."
• "Ordered an outdoor rattan set from the range. Delays in delivery then after trying to assemble the table we found the top was twisted."
• "Not a bad place really but a lot of people was at customer services getting refunds as there offers that are marked on item on the shelfs don't register when scanned at the tills. So check your receipts."

Store Layout and Accessibility

Pros:

• "Well laid out and easy to navigate."
• "The store is very clean with covid barriers still at check out."
• "Great variety of products from home improvement to pet food, all of the sections are clearly separate and it's easy to find what you're looking for."
• "Loved it and plenty of room to get around in a wheelchair."
• "This store is an enjoyable visit, plenty of different items for home/hobbies and garden/pets."
• "It's easy to get around and find what you're looking for, with reasonable prices some things cheaper than discount stores, checkout staff were friendly and also has a customer toilet on site, outside is ample parking."
• "Good quality items from an easy access frontage store. Suitable for wheelchairs users."

Cons:

• "Like a jumble sale: nothing in any kind of order."
• "A bit cluttered as you manoeuvre through the aisles."
• "Parking is awful during peak hours and make sure you are parked in the appropriate parking designated for the Range otherwise you will get a £100 fine."
• "Aisles narrow lot of promotional stuff in the aisles."
• "Quite messy and disorganised, always cages out in the way."
• "Very disorganised when we were there. One man couldn't get anyone to help with his problem."
• "I've visited several times and I'm afraid the same experience. Items on the floor with no one clearing them away. A little cramped with no room between aisles if another customer is browsing in that area."