The Range, Warrington Reviews Summary

Product Selection and Pricing

Pros:

• "Cheap prices and good range of goods."
• "You can buy all sorts from here furniture diy garden items garden furniture water features lights everything for your garden they have bedding cushions throws kitchen accessories kettles tosters etc pet section paint wallpaper decorating accessories too."
• "Really wide range of products."
• "Love the products here, generally much cheaper than anywhere else."
• "A great place to go for inexpensive presents! Arts & crafts selection is huge and caters for most activities."
• "Great for all sorts of bits and pieces, paint, furniture, tools (low quality) but handy for one-off jobs, toys, food and snacks."
• "Great shopping lot of items, household, gifts, nick nacks, diy, paint, paper, toys, bedding, art/Crafts kitchenware etc and loads more under one roof."

Cons:

• "Lots of products repeated every few aisles."
• "Missing price tags, or different price at cashier."
• "I was unable to buy anything due to the badly stocked displays, with many items unpriced or in the wrong area."
• "Hardly anything is priced in this store it's an absolute disgrace."
• "Absolutely very little choice in duvet and curtains for a pink room!!"
• "None in stock although they sell fires."
• "Went to purchase a mirror advertised at £49.99 on sale from £69 took it to the till told it was now back up to £69 I would have to pay full price and that the sale had ended a week ago!"

Customer Service

Pros:

• "There was a member of staff called Chloe who was very very helpful she went & found items we couldn't find instead of just showing us where to find them."
• "Just had my new sofas delivered by Ian and Craig how helpful the guys was they put the sofa reclining backs on for me and got rid of all the packaging both very professional very pleased with service and purchase 🖒."
• "Bought a number of items from this store in the past year, staff always friendly and happy to help."
• "Mike from the DIY dept who was very helpful to me as I wasn't sure exactly what I needed."
• "Really helpful staff, bought 2 patio sets & extras, all delivered within 2 hrs from purchasing."
• "Staff are extremely helpful!"
• "Staff always friendly and happy to help and in one instance management went above and beyond expectations."

Cons:

• "Absolutely shocking service. Spent 20 minutes to be served at the checkout."
• "Shameful delivery people left item outside, in the pouring rain, would not help to bring item inside house."
• "Very dissatisfied with the level of customer service, the way the phones are managed and operated and if I ever want any furniture again I certainly will not be buying from the range."
• "The staff seem to be incompetent, incomplete, retards, with no competent skills at all."
• "Shop is dismal and staff are clueless."
• "When asking questions about products staff haven't got a clue on how to help with customers needs in this store."
• "Most of the staff when there is any on and if you can find any are useless none of them can be bothered to help you."

Store Layout and Cleanliness

Pros:

• "The store is a good size but not too big to get around."
• "The store was generally very pleasing to visit, but on the top floor there were some boxes and items in the middle of being unpacked (but nobody appeared to be working on it)."
• "For such a large store it's a shame they dont have garden centre. A really tidy store though with helpful and friendly staff."
• "Good access. Plenty of parking. Wheelchair accessible."
• "First ever visit to Warrington store... signage could be better, sat nav got me close but had to drive round and come back on myself... worth it, well stocked, love the Range."
• "The Warrington store is great, very clean."
• "A very large store, just outside of the heart of Warrington. The store is spread over two levels and was reasonably stocked."

Cons:

• "The store was generally very pleasing to visit, but on the top floor there were some boxes and items in the middle of being unpacked (but nobody appeared to be working on it)."
• "Poor lighting added to the gloomy atmosphere."
• "Place is grubby and very tired looking."
• "I found this shop to be dirty with a sense of neglect where product exhibitionism was concerned."
• "Tills (during my visit) were down to two, despite numerous calls to other staff."
• "Terrible half the lights inside wasnt working, the place was untidy and a mess and not very safe for disabled and children."
• "Stock in cages all over store, going through a revamp, I think, now Iceland is also in the store. Too much stock lying around, messy shelves."

Additional Services and Facilities

Pros:

• "Recently a section has been given over to Iceland so food and alcohol shopping is also available now."
• "A decent range of pet supplies available too."
• "The restaurant serves a small menu, but excellent food."
• "Cafe serves lovely food and Costa coffee."
• "Wide selection of pet food too."
• "Great drapery and bedding."
• "Great for home furnishings, garden ornaments."

Cons:

• "The food in the Café is awful, The chips are never cooked."
• "Upstairs was like a car boot sale layout with lots of shoddy built furniture."
• "The cafe wasn't great. The cheese toastie had a slither of cheese, it was so dry."
• "Also why does it smell like rotten eggs in there?"
• "Always a terrible smell inside."
• "Often there is a stagnated water smell over towards the left of the shop when you walk in."
• "No plastic garden pots either."