The Range Reviews Summary

Customer Service and Returns Policy

Pros:

• "The member of staff serving me was a lovely lady who apologised several times for the other ladies attitude on the customer service desk."

Cons:

• "Worst return policy ever. Went to the shop return the item. And because it was pluged in they not do refund."
• "So now left with a canvas I don't like and out of pocket."
• "They won't except even a credit note. I was given no receipt at the till and paid cash."
• "Poory managed shop, went there to buy curtains, we went to check if they fit, we returned to exchange them for bigger, in the same day but we were told no because the bag was broken."
• "Bought a gazebo and wanted to return it as it seemed to be faulty but they told my wife it’s a bit dusty and you can’t return as it’s dusty so clean it and send the credit card holder."

Staff Attitude

Pros:

• "Incredible shop. Have tones to offer for multiple things, a little pricey and arranged a little awkwardly so I’d advise having a good look if in need of something specific. However, overall they have amazing things, staff will go above and beyond for you."
• "Very friendly helpful staff all over the store A lovely atmosphere and always able to find someone to help and advise."

Cons:

• "Some of the staff in there however are either not very helpful or just plain rude."
• "1 of the staff on the other hand was an absolute embarrassment to the company. Refused to support a colleague needing help."
• "Staff attitude not great. Despite being told the item was in stock, when I arrived I waited more than 10 minutes for a member of staff."
• "I have never received my order that was on a 5 day delivery. After numerous calls to customer services I’m still struggling to get a refund."

Product Variety and Pricing

Pros:

• "I am finding this shop more and more useful. They sell such a diverse range of goods, including Wilko merchandise."
• "It has the size to include so many different things. For me, it has the biggest range of affordable craft materials I can find."
• "The Range itself is great, lots to look at and so much choice to buy from."

Cons:

• "Bought an electrical item which wasnt fit for purpose, wanted to exchange it for something else, because I plugged it in they wouldnt exchange it."
• "Went In the range for a range of products. Firstly the customer service desk was really helpful and showed us where everything was. They helped us cut keys for our new house and it was quick to get so many keys cut."

Store Layout and Accessibility

Pros:

• "Has abit of everything. Its a very good shop. Some prices are high but some are less, just depends what you want."

Cons:

• "Great shop, great products, great prices. I gave 4 stars because of the one issue, and that's the size of the gaps between each shelving units."
• "The shop was very well stocked all responsible priced, sadly some of the Isle are not mobility scooter friendly."
• "Got some good items and the staff on tills are great! Not suitable disabled parking bays are way too small to get a wheel chair out so have to block the road then pull into space."

Online Shopping and Delivery

Pros:

• "Thank you a lot for worker who works in furniture department, they helped me a lot. I order online and my order was cancelled and not delivered by online team."

Cons:

• "I have never received my order that was on a 5 day delivery. After numerous calls to customer services I’m still struggling to get a refund."
• "Very bad service I bought a swing seat on line which when it arrived it was damaged, I have contacted the customer service line twice."
• "DO NOT BUY ANYTHING ONLINE!!! CUSTOMER SERVICES IS APPALLING!!!!"