The Range, Nottingham Reviews Summary

Product Variety

Pros:

• "Good product range including DIY, Home Decoration, Toys, Edibles, Kitchenware, Furniture (on display) etc with plenty of free parking."
• "Quite surprised to have so many different types of products available in one single shop (two storeys)."
• "You honestly need a good few hours to have a browse through but if you do, there are some great products."
• "A huge range (the clue is in the name) of household goods everything for the home and garden including DIY, Toys, and hobbyist supplies."
• "So much stuff in the range, you can always find what you want."
• "Great place to shop has garden shop and you can get almost anything there from plants to table cloths plates to paint wiper blades for car to birthday card and much much more."
• "I just love this place, everything you need from home furnishings, kitchen wear, decor, decorating, furniture, stationery, animal products, and outstanding garden furniture."

Cons:

• "It really depends on what you're looking for but I feel there's a lot of tat in this shop."
• "The range had a range of products that was so huge I got really confused."
• "You do have to look about as pricing is not always fair. Some over priced art supplies and wooden crates that I wanted for a wedding exhibition stand - but not at that price."
• "Such a great choice here to suit all budgets. I did get a little confused with the layout of the store and couldn't work out where to get the carpet you want from as it seemed stock was all a little chaotic."
• "Some things difficult to find, particularly when swamped by Xmas tat."
• "Really badly laid out, for example; you have paper on one end of the store and then card 5 aisles in another direction."
• "Every time I go to the Range I seem to have something to moan about. This time I wanted to buy an item that was listed as £10 but when I got to the till it was £18."

Customer Service

Pros:

• "Wonderful shop, lovely people serving customers, delicious goods for all ages that sell no where else."
• "Had what i needed, very helpful and busy staff."
• "The gentlemen then continued with my refund and gave me a full refund on my card. The service was excellent."
• "Nice friendly staff, waiting and always ready to help you loading and unloading."
• "Staff are really helpful and polite, and prices are very competitive."
• "All the staff I came across were really helpful and friendly."
• "If you manage to find a staff member, they are always amazingly knowledgeable."

Cons:

• "I have a 'just can't wait card'... I was totally disgusted by The Range's attitude at a disabled person."
• "Awful, staff are rude and unhelpful. Store is like a maze and signs point to the wrong department."
• "Poor staff. The toll operator had no idea about customer service at all."
• "Poor customer service."
• "I visited this store today and was appalled at the customer service."
• "The customer service personnel is very rude and unprofessional."
• "Sadly can only give one star. I have never received such appalling, rude and totally unprofessional customer service from a so called Manager ever before."

Store Layout and Accessibility

Pros:

• "Although awkward to get to by public transport, then having to walk the rest of the way to the store if you don't have a car, it a massive shop with 2 floors & lots to choose from."
• "A great store with everything you could possibly need spread over two floors, with a lift and stair connecting both floors."
• "Easy to move around the store an find the item I wanted."