The Range, Bracknell Reviews Summary

Customer Service

Pros:

• "The customer service was very good especially as it was very busy."
• "Love this place. I had a problem today and had to go to customer service. They were fab! Thank you."
• "Finally a young man refunded me after speaking to head office."
• "The gentleman that served me at the till was very polite and helpful."
• "Customer service excellent & supervisor went beyond call of duty & restored my faith in humankind."
• "What I have been particularly struck with is the friendly and jollyness of the staff."
• "The staff are good and respectful, the manager is an active person, she checked and managed everything."

Cons:

• "Shop was a mess, staff when asked didn't know what they sold."
• "Dreadful customer service."
• "Wait for 10 mins in queue then cashier rude 4 times before she's even put my purchases through."
• "The staff are never available to ask any questions."
• "Amazing store however rude staff member !!!!!!! I waited over 20 minutes to pay and once I got to the till the young man who served me decided he would keep my £2 change."
• "Terrible customer service."
• "Possibly the worst shop in Bracknell. Staff have the slogan 'here to help' or similar on their uniform, they do not want to help anyone."

Store Layout & Accessibility

Pros:

• "This place is an Aladdin's cave of wonders, only even a peasant like me can afford to shop there."
• "There's a lift for access to the first floor if needed although there is an escalator as well."
• "A fairly large store with travelators plus lifts to access the first floor."
• "Bracknell store is spaced out better thank other range stores that tend to be messy and crammed in."
• "A 'travelator' takes you to the upper floor, where more goods await you, along with a cosy café."
• "The bracknell store is one of the best I've been to. Massive store and full of stock."
• "A big range over two floors. Free parking which is very useful."

Cons:

• "Very poor. Messy everywhere. Toilets were disgraceful, not a surprise given check lists were months out of date."
• "The shop is big but overstocked so feels crowded and shoppers are blocked by staff with their pallets and trolleys."
• "With little more organisation this could be a good store. Devil of a job finding things, no symmetry of grouping things together."
• "The shop is rather crowded with extra stock due to time of year which is problematic in a wheelchair some aisles I couldn't get down at all so couldn't look at everything I wanted to."
• "Store layout is dreadful. I cannot get around it in my wheelchair without having to move things out of the way reverse back as there's no access and no room to turn my chair."
• "The entrance isn’t disabled/wheelchair friendly, the aircon in The Range hasn’t worked for nearly the 3 years I’ve lived in bracknell."
• "Not sure what's going on here, but it's December and there's nothing stocked up on the shelves & hardly any staff."

Product Range & Pricing

Pros:

• "Loads of different products available and a very surprisingly large assortment of craft things!"
• "Impressively large, er, range of stuff - I went in for a rawl plug, but I've got gardening equipment before, they do pet food, etc."
• "You can more or less get whatever you are looking for here, prices are usually affordable and reasonable."
• "Everything is reasonably priced and easy to find."
• "Great way to add some improvements to your living space on a budget."
• "Great shopping experience at very reasonable prices."
• "This place has pretty much everything you need! I've gone there for cheeky weekend food bits, Travel bags, furniture, DIY things... They do everything, & at a reasonable price!"

Cons:

• "Limited Christmas decorations, had loads of the same things."
• "Lots of stuff that I would buy if only there was a price on the goods."
• "Though not all items are clearly labelled with prices, and queuing to pay is always long."
• "Great range of Christmas bits and many others but it seems frustratingly consistent with the range branches that half of the items aren't priced."
• "Disappointed with the fact that an awful lot of products were not priced, quite a few had the wrong prices."
• "Iceland fridges mostly empty and many items not priced properly."
• "On top the price for one of my items was marked as £5.99 when I went to pay at checkout with item I had in my hand was £25.99."

Online Shopping & Delivery

Pros:

• "I'd probably recommend online shopping with them instead!"
• "Also they have a Iceland food section with a TGI Friday’s meal selection which I love, so much cheaper than eating out your homemade takeout great for a family night or date night lots of other treats and deals."
• "An excellent store not only does it selling everything, it also has Iceland inside it."

Cons:

• "Dont buy online! It seems they dont care, check the head office listing as this business is still yet to be claimed."
• "It appears that their online business model is designed for zero returns using third parties so they dont have to take responsibility for anything."
• "So I ordered two items very disappointing the sideboard turned up broken the TV unit I called arrow XL declined to receive it phoned the range and arrow XL very unhelpful."
• "No positive comments regarding product issues and returns."
• "Don’t buy gift cards to use in this store! Wouldn’t accept my daughters and just told me to call head office."
• "Terrible service and very unprofessional attitude. I would never use the Range again."
• "Ordered a mirror from Website."

Staff Attitude & Efficiency

Pros:

• "Love this shop so much as there's always so much to see and buy."
• "What sets this store apart is how helpful the staff are."
• "Well done to all of the team at The Range Bracknell for providing a fabulous customer experience and making nick nack shopping so pleasant and enjoyable."
• "The staff were also very friendly and helpful."
• "A nice outlet of TheRange.. The staff is quite supportive and helps in case you need to find something you aren't able to."
• "Good customer Service and good range of item."
• "Love this store. Great range of products and fabulous prices."

Cons:

• "Was looking a large plastic tray on the top shelf, when one from the pile next to it slid down and hit me right in the face."
• "2 staff on till, 2 on customer service chatting, staff on mobiles to friends and a queue down the shop."
• "Specially trained Idiiiii..on counter with outstandingly alloying attitude..young lad with unsaved face and his 100% Mr perfect knowledge."
• "Has a similar low-grade feel to Sport Direct. Cheap and not very cheerful."
• "Rubbish staff but some good products at some good prices if you're willing to search."
• "One of the retail store, in Bracknell where is the some of worse staffs working."
• "I am disgusted! I recently visited your Bracknell branch to purchase 9 boxes of dog milka bones and markies. They had a price tag of £1 per box. When at the till they were scanned at £1.09."