Harbour Hotel Padstow Reviews Summary

Staff and Service

Pros:

• "Friendly staff and the gin and sherry in the room was a lovely touch."
• "Staff were, however, uniformly excellent."
• "Nick and Jasmaine were outstanding, attentive, engaging and created a brilliant vibe in the bar / restaurant."
• "I was greeted by friendly and attentive staff who went out of their way to ensure my stay was comfortable."
• "Staff very helpful and friendly nothing is too much trouble."
• "All of the staff throughout our short stay were polite, friendly and couldn't do enough to help us."
• "The staff were lovely and friendly and you couldn't ask for more."

Cons:

• "Server totally ignored us, refusing to even make eye contact."
• "The staff were not attentive at all."
• "Bar service appalling."
• "They were very short and unsympathetic."
• "Front desk staff very average, no simple acknowledgment of how was your stay Mr Smith, surely this is basic courtesy at the point of payment and checkout."
• "Just had afternoon tea here, even though we had booked they seemed rather disorganised and we had a good half hour for any good to arrive at the table."
• "The starters was so salty... and the main the fish was so over cooked it was hard."

Room Quality and Comfort

Pros:

• "The hotel was clean and warm and the toilets were spotless."
• "The room itself was average, the bed was poor quality and dipped both sides which isn’t acceptable, also no hooks in the bathroom to hang clothes and the mini bar fridge didn’t work."
• "The rooms were spacious, well-appointed, and tastefully decorated."
• "The rooms were warm, clean and well appointed."
• "Rooms are tastefully furnished to a high standard."
• "The rooms appear recently refurbished with high end fittings and have a real quality feel about them."
• "The rooms were spacious and well equipped."

Cons:

• "All in all, £250 for one terrible nights sleep, no food and a terrible view."
• "The room was out of 2 of the 3 shower cleansing items."
• "The overall look of the room was very old and worn-out."
• "The second room was very disappointing. Felt like the broom cupboard!!"
• "The room had no heating on and we had feather duvets and pillows which I'm allergic to."
• "The room was slightly disappointing. The carpet was well worn and stained with uneven or loose floorboards."
• "The room we stayed in was awful, quite shabby and the walls were paper thin."

Location and Views

Pros:

• "Location is absolutely perfect and we were lucky enough to have a harbour view."
• "Perfect location with a birds eye view of the harbour."
• "A classic hotel in a nice location."
• "Grand old traditional hotel in one of the best locations in Padstow."
• "The room we stayed in had a beautiful view of the estuary."
• "With its central position in Padstow, I had easy access to the town's attractions, including its charming shops, art galleries, and the famous Rick Stein's seafood restaurant."
• "Right in the middle of Padstow, so everything within easy reach."

Cons:

• "Had to leave my car on a residential street a couple of nights as the car park fills up very quickly."
• "Car parking very tight."
• "The rooms on the ground floor are very noisy, because of the restaurant on top of them."
• "There is also not enough parking for guests so people end up getting creative in the car park."
• "The harbour was a little noisy but you can't really blame this on the hotel - the location was worth it."
• "On opening windows the constant noise of sand dredgers kept us awake."
• "We arrived in Padstow by car to find all the car parks full."

Food and Dining Experience

Pros:

• "Complimentary gin and then complimentary beautiful chocolates, for my partner’s birthday."
• "Very good hotel, the breakfast is amazing!!! Best Kipper I have ever had Plump, Juicy and cook to perfection."
• "The breakfasts were very good as was our dinner."
• "Food is surprisingly impressive - full marks to the chef."
• "By far the best accommodation in the area."
• "The breakfast was extremely well cooked, delicious and not greasy for a full English."
• "The food we had was exceptionally good quality and very well presented together with fantastic flavours."

Cons:

• "I would emphasise there is NO pool at the hotel despite the google description and various other mentions on websites."
• "The cleaning service was low quality as well in the rooms as on the terrace."
• "We had a terrible meal that was sent back twice, still wasn't eaten and we were still charged full price."
• "The wait for food was ridiculous- 55 minutes! Lots of people complaining and waiting for food."
• "Montepulciano wine very poor value."
• "Bar service appalling."
• "The room service options were a cheese sandwich or a ham sandwich and that’s it."