SMASHONTRENT Reviews Summary

Food Quality

Pros:

• "Thickest, creamiest shake I've had in a while and so much flavour."
• "The smash burger was a classic and really tasty burger."
• "Burgers are juicy and grilled to perfection."
• "The Chocolate Chips were a pleasant surprise, not one to be missed."
• "Best burger I've ever had! Had the dirty burger and the size, quality and atmosphere of the place."
• "Absolutely beautiful… burger was the best I’ve had. Juicy, tasty and so rammed with ingredients."
• "The food was fantastic, even the very fussy 8 year old finished everything."

Cons:

• "No cheese at all. Bland and dry. Not even a drink or fries."
• "Nachos arrive stone cold when they used to be piping hot."
• "Chicken wrap was bland and tasted stale."
• "One of the burgers was missing an extra topping."
• "Food was good but the loaded fire fries were a massive let down!!"
• "Burger wasn't even a burger just bits of meat flattened."
• "The chicken burger is really average and over fried that it’s way too dry and crispy."

Service

Pros:

• "Superb food and great service. Look forward to our next visit."
• "The service is stellar! Ten stars easy!"
• "Ate here last night as heard good reviews, staff really friendly and lovely clean environment."
• "The best burger in the region. It is amazing. They serve halal food."
• "The staff were efficient and really accommodating."
• "Food and service is always to a T! All the staff are welcoming and friendly."

Cons:

• "Ordered 2 wraps, 2 chips and 2 donuts but they gave the wrong order to our driver."
• "Nobody came to see if everything was OK with our meal which is disappointing."
• "Would get a 5 for service if it was quicker. Was told will be 10 min and was about 40 min wait."
• "Regularly order and left plenty of positive reviews, just had an order that was completely wrong."
• "Decent food but expect to pay premium prices."
• "Staff were rude to me and refused to resolve my problem so now I can’t eat my food."

Delivery & Packaging

Pros:

• "Food was well wrapped and secured in boxes!"
• "Very impressed. 10/10 for sure."
• "Burger comes in their branded foil which is strong and fantastic, cardboard boxes fold out and they're very sturdy."
• "Smashed my head Delivery drivers made to wait outside in street alleyway."
• "Ordered online for collection, as we had never been before and wasn't sure if you could sit in."

Cons:

• "Ordered a burger and cheese chips... by far the best around! I can't believe the value."
• "Ordered take away from here about 5 mins before they closed to the Hilton Hotel Stoke on Trent."
• "The halloumi was stone cold, chips not far off that and the burger quite dry but albeit warm."
• "Ordered 2 burgers cheesy fries and halloumi and once I got home, the halloumi was stone cold."
• "The food was awful - burger wasn't even a burger just bits of meat flattened."
• "Ordered when they had some buy one get one free items on the menu and the quality of food + value for money were top notch."