CeX Reviews Summary

Staff Attitude and Behavior

Pros:

• "The staff are very polite and helpful everything you'd want in a store."
• "I have always found the staff to be really friendly and a lot friendlier than the Headrow CEX."
• "Staff are few but they really try to help and love they give advice to young and old in a kind way."
• "I went in with a slightly damaged oculus Cv-1 VR headset unfortunately they couldn't help me but the staff member did his best to find out if anything could be done."
• "Staff has always been friendly and they definitely have a passion for the things they sell and the job they do."
• "Thank you to Marcus and the 2 ladies that helped me this afternoon. I had a very vague description of what I needed but between them they managed to help me."
• "Staff are friendly and welcoming. They sell and buy everything like to gaming consoles and computers parts and mobile accessories."
• "Always have a great range of products, cabinets and shelves are always chock full and the staff are always top notch. More than happy to help you find whatever you need."

Cons:

• "Staff will do anything to not buy your items off you."
• "Shocking staff members. I was the only person waiting to be served while 4 members of staff behind the counter ignored me."
• "I was the only person waiting to be served while 4 members of staff behind the counter ignored me."
• "Disgusting attitude from staff. Service very slow and today was refused service after waiting at the till for 10 mins with my disabled sister whilst others were served."
• "Staff are terrible. Stood behind the counter messing around and talking to each other when customers are waiting to be served."
• "Horrendous service, stood at the checkout for 20 mins completely ignored!"
• "Poor service. Waited 35 minutes in the queue to get served, the waiting time went down because of customers getting tired of waiting and leaving!"
• "AVOID AVOID AVOID, Rip off prices of the new ps5, selling for over double what it costs and even promotes people to buy up quickly and to sell to them straight away leaving people unable to buy the console."

Product Pricing and Value

Pros:

• "It's a great shop to see expensive products going a lot cheaper at the shop."
• "Prices are fair, especially when you consider the hassle of selling something that's reasonably priced online."
• "Used electronic products at reasonable prices are always available here."
• "Phones, tablets, laptops, consoles and gaming PCs, along with their accompanying accessories are available or obtainable."
• "The store has a great selection of games for both modern and vintage consoles. DVDs from 50p and laptops and games consoles."
• "Always have a great range of products, cabinets and shelves are always chock full and the staff are always top notch."
• "Great place to get used devices, consoles and games. Even retro consoles and technology."
• "They also can buy your mobile phones, consoles and games. Worth to visit."

Cons:

• "Only good for selling to in my opinion, for a little bit extra you can get most of the stock brand new."
• "I give this place an average review score, simply because I couldn't wrap my head around some of the prices."
• "It's Okay. Can be expensive for 2nd hand equipment when you can get it new for a few quid more."
• "Some of the used items for sale were a similar price to buying new elsewhere."
• "I often buy games here, but on a recent visit I found a second hand game, avengers, priced at £40. NEW £50. I ALSO FOUND IT NEW FOR £39."
• "Ridiculous prices paid for items. Example, offered 95 pound for brand new boom 3 Bluetooth speaker rrp 130 and brand new kraken headset rrp 140."
• "The store is clean and tidy, but the products inside are very expensive, I find this remarkable as the quality of a lot of the items looks very well used."
• "It's CEX, prices are a little dubious at times but it's recycling with a purpose."

Customer Experience

Pros:

• "Really positive service and great management. I bought a second hand XBOX Series X from them and unfortunately when I got home and opened it up everything smelled, really strongly, of smoke. I took it straight back and exchanged for a pristine boxed like for like."
• "Bought a retro game here a few days ago, but it wouldn't load. Took the disk back and the guys cleaned it on the machine as per my request and it now works perfectly."
• "Everyone is polite and friendly and keen to help."
• "I was served by Morgan, she was extremely friendly and welcoming - she helped me with all my questions! Very knowledgeable- definitely recommend and will return again without a doubt!!"
• "Placed an order online and collected without problems, staff very friendly and demonstrated the item I bought to me."
• "All of our family want to say a huge thank you to Jason - staff member from CeX White Rose Centre Leeds for his help. Jason is very kind and a professional person and brings an excellent service."
• "Having seen a product online was in stock at this branch we made the trip to purchase it. There was plenty of parking at the centre and the store was easy to find. The member of staff who served us was friendly and helpful. A pleasant experience."
• "Really great CeX - Open late & great staff. We were served by Jason and he was amazing, we were trading in loads of stuff so took quite a long time but he was great and so friendly and helped us all the way up to closing time (9pm). The best service we've ever had in a CeX! Thanks Jason."

Cons:

• "I called into your White Rose store where I wanted some Blu-Ray DVDs and some DDR4 and DDR3 memory."
• "I ordered a psvr2 online and it was missing the processor when I received it. I checked the website where it said I could return it to any CEX store. An hour later I turned up at the White Rose Centre expecting a straightforward returns process."
• "The White rose Leeds store is appalling, 5 staff behind the counter, 2 serving, 3 stood there with their hands in their pockets. Always has been, always will."
• "Bought phone yesterday went in today to return had this phone for less than 24 hours and they telling me I have to wait 30 min to check to get my refund."
• "I went to cex white rose yesterday with a friend who bought a phone for £300 I selected a few dvds but the staff, that could be bothered to acknowledge customers 2 out of 5 working, couldn't find the bos set dvds I wanted."
• "Went to pick up a click and collect game. Waited ages and ended up just walking out. Plenty of staff but they just look at you and walk away."
• "Bought a Samsung phone came with 24 month warranty But they don't stand by the warranty brought the phone back they argue there is no fault with the phone."
• "Do not buy from here! Stay well clear from this shop! My 15 year old son used all his savings to buy an iPhone 6s from this shop for £300."