Address: Unit 3B Nuovo, Great Ancoats St, Manchester, M4 5AB, United Kingdom
Rating: 4.0
based on 100 reviews.
Service and Staff
Pros:
"Lovely experience, patient and attentive service."
"The staffs are friendly, welcoming, and dedicated."
"The owner is very knowledgeable and service is pretty good!"
"Polite and informative staff."
"The staff who went above and beyond to make sure my experience was personalised and peaceful."
"The hosts were very welcoming and took the time to explain everything to us, their knowledge and passion really shines."
"The people that attended us were GREAT and LOVELY and helped us with everything, recommending drinks and sweets and giving us info about them."
Cons:
"I don't think the waitress has any right to tell anyone what not to say on a public street."
"Very rude and disrespectful staff."
"She serves customers with hostility and would rather make customers wait in annoyance than to strive to come to a solution."
"VERY RUDE STAFF！"
"Very disrespectful staff."
"The Japanese boss’s attitude was very poor."
"However, in the matcha chocolat I have ordered for take out, there were egg shells in the cake and that was quite disturbing."
Atmosphere
Pros:
"If you want to experience a nice, short, peaceful getaway from a busy life then try visiting here."
"The atmosphere throughout my stay was peaceful and elegant."
"Brilliant atmosphere."
"The calm quiet atmosphere made it very peaceful and relaxing."
"The atmosphere of the tea house was perfectly serene throughout."
"It was a highly enjoyable escape from the hustle and bustle of the city."
"An oasis of Zen."
Cons:
"Although asked to arrive 10 minutes early in the booking rules, you are not allowed in until 5 minutes before."
"I was going to rate one star because of the 3-hour waiting in the cold wind."
"We had the window table where the traffic noise was a tad distracting."
"Unfortunately, it seems like this cafe / cake shop is trying a little bit too hard to create such unique high class pretentious environment."
"If you like sitting in silence and listening to people being told off and reading a long list of terms and conditions then this is the place for you."
"Also, the atmosphere was very weird."
"The peaceful atmosphere was completely ruined by you before we even stepped in the shop."
Tea and Desserts
Pros:
"I've never tasted such complexity and flavor in tea!"
"All were delicious, and we experienced flavours and quality ingredients that we normally would never get a chance to try."
"Absolutely amazing and unexpected experience in tea that is so very calming and mentally centering."
"They are delicious and make you realise yes, you can actually eat good quality tea!"
"As for the bakes, they are rich and convey a multitude of flavours. They are innovative, exciting and delicious."
"The flavours of the tea were so rich and complex."
"Every single drink and sweet we tried were beautiful."
Cons:
"I ordered a matcha latte, and didn’t like it at all."
"飲み物は特に感動するものではありませんでしたが、スイーツはとても美味しかったです。"
"The sponge inside their tiramisu was nowhere near soft enough and it was bland AF 😩. The matcha cream was bitter."
"However, in the matcha chocolat I have ordered for take out, there were egg shells in the cake and that was quite disturbing."
"The best dessert was the houjicha cheesecake, it was so soft in texture and the base was perfectly baked."
"The tea ceremony highlights their seasonal Hanabiramochi paired with Seiju matcha, and finishing with Matcha and Hojicha Nama Chocolates that were particularly memorable."
"The tea and desserts I had were exquisite."
Rules and Policies
Pros:
"The owner explained to us that it was a quiet place and in some kinder words definitely no children allowed."
"Most of the rules are not more strict than you would restrict yourself to be a respectful person."
"Before being seated, it is part of Japanese culture to remove your footwear before entering the rooms of a building, this was one of the house rules in the café."
"Noise must be kept to a minimum so as not to disturb the ambience."
"The rules are imposed for a reason which help to maintain the peaceful atmosphere."
"If you would like to enjoy a calm and mindful tea-time this is your place."
"The tranquil atmosphere allows to deeply enjoy the complex flavours and creates a meditative setting."
Cons:
"I saw negative reviews regarding to their strict rules."
"Nice Rules for you. I assume this tea house is making money from deposit money as there are so many rules they set to make sure no money will be refund."
"The restaurant quote strange rules on the customers and the restaurant seemed to be the ‘god’ instead of the customer."
"You said that you are late, and the deposit is not refundable!"
"Unfortunately, we quickly discovered upon entry that you cannot take photos of people inside the café to maintain the peaceful experience and this included from the outside."
"There are some low scoring reviews on here, but I do wonder if some people just didn't really know what they were booking, didn't appreciate the rules, & why they are in place."
"Seems like they cannot take any negative feedback."