CHA-OLOGYお茶とお菓子 (RESERVATION ONLY) Reviews Summary

Service and Staff

Pros:

• "Lovely experience, patient and attentive service."
• "The staffs are friendly, welcoming, and dedicated."
• "The owner is very knowledgeable and service is pretty good!"
• "Polite and informative staff."
• "The staff who went above and beyond to make sure my experience was personalised and peaceful."
• "The hosts were very welcoming and took the time to explain everything to us, their knowledge and passion really shines."
• "The people that attended us were GREAT and LOVELY and helped us with everything, recommending drinks and sweets and giving us info about them."

Cons:

• "I don't think the waitress has any right to tell anyone what not to say on a public street."
• "Very rude and disrespectful staff."
• "She serves customers with hostility and would rather make customers wait in annoyance than to strive to come to a solution."
• "VERY RUDE STAFF！"
• "Very disrespectful staff."
• "The Japanese boss’s attitude was very poor."
• "However, in the matcha chocolat I have ordered for take out, there were egg shells in the cake and that was quite disturbing."

Atmosphere

Pros:

• "If you want to experience a nice, short, peaceful getaway from a busy life then try visiting here."
• "The atmosphere throughout my stay was peaceful and elegant."
• "Brilliant atmosphere."
• "The calm quiet atmosphere made it very peaceful and relaxing."
• "The atmosphere of the tea house was perfectly serene throughout."
• "It was a highly enjoyable escape from the hustle and bustle of the city."
• "An oasis of Zen."

Cons:

• "Although asked to arrive 10 minutes early in the booking rules, you are not allowed in until 5 minutes before."
• "I was going to rate one star because of the 3-hour waiting in the cold wind."
• "We had the window table where the traffic noise was a tad distracting."
• "Unfortunately, it seems like this cafe / cake shop is trying a little bit too hard to create such unique high class pretentious environment."
• "If you like sitting in silence and listening to people being told off and reading a long list of terms and conditions then this is the place for you."
• "Also, the atmosphere was very weird."
• "The peaceful atmosphere was completely ruined by you before we even stepped in the shop."

Tea and Desserts

Pros:

• "I've never tasted such complexity and flavor in tea!"
• "All were delicious, and we experienced flavours and quality ingredients that we normally would never get a chance to try."
• "Absolutely amazing and unexpected experience in tea that is so very calming and mentally centering."
• "They are delicious and make you realise yes, you can actually eat good quality tea!"
• "As for the bakes, they are rich and convey a multitude of flavours. They are innovative, exciting and delicious."
• "The flavours of the tea were so rich and complex."
• "Every single drink and sweet we tried were beautiful."

Cons:

• "I ordered a matcha latte, and didn’t like it at all."
• "飲み物は特に感動するものではありませんでしたが、スイーツはとても美味しかったです。"
• "The sponge inside their tiramisu was nowhere near soft enough and it was bland AF 😩. The matcha cream was bitter."
• "However, in the matcha chocolat I have ordered for take out, there were egg shells in the cake and that was quite disturbing."
• "The best dessert was the houjicha cheesecake, it was so soft in texture and the base was perfectly baked."
• "The tea ceremony highlights their seasonal Hanabiramochi paired with Seiju matcha, and finishing with Matcha and Hojicha Nama Chocolates that were particularly memorable."
• "The tea and desserts I had were exquisite."

Rules and Policies

Pros:

• "The owner explained to us that it was a quiet place and in some kinder words definitely no children allowed."
• "Most of the rules are not more strict than you would restrict yourself to be a respectful person."
• "Before being seated, it is part of Japanese culture to remove your footwear before entering the rooms of a building, this was one of the house rules in the café."
• "Noise must be kept to a minimum so as not to disturb the ambience."
• "The rules are imposed for a reason which help to maintain the peaceful atmosphere."
• "If you would like to enjoy a calm and mindful tea-time this is your place."
• "The tranquil atmosphere allows to deeply enjoy the complex flavours and creates a meditative setting."

Cons:

• "I saw negative reviews regarding to their strict rules."
• "Nice Rules for you. I assume this tea house is making money from deposit money as there are so many rules they set to make sure no money will be refund."
• "The restaurant quote strange rules on the customers and the restaurant seemed to be the ‘god’ instead of the customer."
• "You said that you are late, and the deposit is not refundable!"
• "Unfortunately, we quickly discovered upon entry that you cannot take photos of people inside the café to maintain the peaceful experience and this included from the outside."
• "There are some low scoring reviews on here, but I do wonder if some people just didn't really know what they were booking, didn't appreciate the rules, & why they are in place."
• "Seems like they cannot take any negative feedback."