Slough Audi Reviews Summary

Customer Service

Pros:

• "Superb service by Ridwan and Ebenezer at Slough."
• "Thank you to Arron who helped to resolve an ongoing software mobile phone connectivity issue."
• "Amazing Service from the moment I walked into the Audi Showroom in Slough."
• "Also thanks to Mark who was very helpful in answering any questions I had on the day and also gave me a courtesy call the day before the booking to run through the day and the day after to make sure everything was ok."
• "Excellent service by the whole team as usual."
• "Given all of the above we would highly recommend Audi for their truly outstanding customer service."
• "Every time I speak to the service team, to either fix an issue or regular maintenance, the service has been great."

Cons:

• "Terrible experience! I called Audi Assist out as my car was shuddering, overheating and lost power."
• "Never have experienced such atrocious customer service from a brand such as Audi."
• "Awful dealership, bordering on con men."
• "Appalling and extremely unprofessional customer service."
• "Extremely disappointed with the lack of customer service have been promised several calls back none have ever materialised."
• "Appalling and extremely unprofessional customer service, I was given wrong advice."
• "I am really disappointed with the customer service provided by this garage."

Dealership Experience

Pros:

• "The dealership itself is modern, clean and has nice amenities (coffee, snacks, wi-fi) while waiting for your car to be serviced."
• "Was looked after really well at reception as I came in."
• "Can I just say when you are in Audi Slough it is such a relaxing environment, calm environment. Has very much a family unit feel to it and I love that."
• "The showroom had a lovely atmosphere and informal setting with the seating arrangement and they also had ample amenities and refreshments available On hand."
• "From the moment you walk through the door you can tell customer service is a priority here."
• "With a great cup of coffee and great biscuits every time they always go above and beyond to look after me."
• "The staff are all very friendly and the place has a good energy about it."

Cons:

• "So disappointing regarding this dealership because I asked them to make me the Gearbox oil +filter I was Refused."
• "Went to the showroom in Slough today and had an extremely rude sales man attend to us."
• "Visited this dealer when looking at buying an eTron GT. The sales/floor staff were so rude I ended up leaving."
• "On arrival, there is little to no signage on where to park or drop off for service."
• "I arrived at 5pm, parked in and couldn’t find where the service was as there no signs or guidance whatsoever."
• "It's such a shame service centre and their customer service socks!! I'd advise you book elsewhere if you've an option."
• "Absolute nightmare of a dealership….very bad service centres and even worse customer complaints."

Sales Staff

Pros:

• "Really good experience, was really easy to deal with Stefan."
• "This is the fourth vehicle I have bought from Slough Audi and the third from Stefan."
• "David Theobald was very professional & committed, he kept myself updated with progress on my order."
• "Purchasing through this dealership is a breeze - Great Job to the entire team!"
• "We left very pleased with the deal and cannot wait to get the new A5!"
• "I knew that I wanted to buy my car from Daniel."
• "Jose Soares, couldn't have chosen a better sales person! No pressurising and giving fully details of the vehicle and purchase."

Cons:

• "Made a call asking about ambient lighting to be fitted in my Audi, the person who answered the phone was ignorant."
• "The staff were deceitful (one actually was proven to have lied to me when I replayed the recording on the telephone conversation)."
• "After having visited three Audi dealerships in London and around - I was extremely disappointed with the service provided by the sales person."
• "I called audi today and the female receptionist who spoke to me had a terrible attitude."
• "Booked in a test drive but when I got there the sales executive was busy with another customer."
• "Sadly not much attention is given to training staff these days and it could mean from making or breaking a sale."
• "If i could leave a minus review i would! Bought a supposed ‘used approved audi q8’ from salesperson called Shervin!"