Mercedes-Benz of Lakeside Reviews Summary

Customer Service

Pros:

• "Shuaib certainly made a difference with great client service and a willingness to assist."
• "Both Representatives of the company should get recognition as genuine kindness and wells as excellent customer service goes a long way."
• "The service provided by Tia is excellent and have recommended my family and friends to take their cars to Lakeside and speak with Tia! 10/10!!"
• "Customer service and communication has been 10/10!"
• "We feel the level of customer service went above and beyond and staff should receive the recognition they deserve."
• "I want to give a big thank you to Mr Robert T. Excellent service provide by him at Jardines."
• "Andrew Phillips, Is amazing and extremely helpful he is an asset to Mercedes-Benz Parts team always ready to help us."

Cons:

• "This is appalling and you can save yourself a lot of frustration by using the Dartford branch or not buying Mercedes."
• "Awful customer satisfaction and sales team!"
• "All in all a complete unprofessional service."
• "Even after proving my point there was no apology and your staff continued to make fun of me belittling me - I am a young women."
• "RUDE STAFF! Worst experience ever!! Stay away from this place!"
• "Servicing department know next to zero when inquiring about basic parts and servicing."
• "Trying to get a hold of someone is absolutely impossible."

Sales Experience

Pros:

• "Dee from Lake side Mercedes help us with the car, he was very nice and polite."
• "The whole experience of buying our new car was great and the young sales person Lee was brilliant.totally professional in his job and was very helpful."
• "I am extremely pleased with the car itself but i was even more impressed by the service, specifically by the sales executive Sam."
• "Great service from the Sales department, especially Emrah, when test driving a convertible Mercedes."
• "I had a wonderful experience when I came to purchase my car at Benz Lakeside."
• "Had the complete pleasure of being taken care of by Emrah Ocak. From when we arrived we were treated with care, attention to detail, consideration and were provided with key information and knowledge to help make a smooth and easy decision and guidance on our next steps."
• "Just bought a new GLA which is a beauty but nothing compared to the outstanding service we got throughout the process."

Cons:

• "I'm extremely disappointed in the service I have received from the sales team here."
• "This place has the worst customer service I have ever came across and I am gobsmacked that Mercedes puts its name to this garage."
• "Never have I experienced customer service as poor as this."
• "Shocking service as always, reports and service sheets withheld and warranty work not honoured."
• "Useless place, I should have read the reviews first before going."
• "Worst customer service ever experienced, don't pick up the phone."
• "Rude and Patronising Staff."

Vehicle Service and Maintenance

Pros:

• "Everyone is on the same page including reception which provides for a swift, hassle-free experience overall."
• "Had an issue with my car today and popped into MB Lakeside to see if they could help. Thank you Jackie, Tia and to the technician for your great service today 😊"
• "Thanks team!"
• "I will definitely recommend Merc-Lakeside."
• "Van Mossel quickly identified the issues and put it all right and now the vehicle drives perfect."
• "Absolutely fantastic service from both Paul and John in the service department! They were extremely caring and went the extra mile to help fix my car boot closing mechanism."
• "Bought my car in for body work repair job and alloys refurbishment. They have done a brilliant job!"