McDonald's Reviews Summary

Service

Pros:

• "Staff were helpful and friendly."
• "I like the kiosks. Clever idea that saves time."
• "Drive through facility is good."
• "Staff are all friendly."
• "Ideally situated in the town centre next to the town's bus station. Great for getting a bite to eat or a hot drink before catching a bus. Friendly staff and efficient service."
• "The person that served us in the window was very friendly."
• "Staff are friendly and quick."

Cons:

• "The staff is disrespectful, you often have to wait more than an hour to get the order."
• "So far I’ve not had a single order from here that was complete or that didn’t need to be corrected."
• "Terrible minimum 20 minutes waiting for even some cheeseburger the staff is rude they talk to each other always but don't really do there job."
• "Staff seem more bothered about swearing and making jokes with each other at the serving window."
• "Staff seem to dodge customers in need, as if it's 'not their problem', that includes managers."
• "The staff are lazy, they are all standing around talking more than working!"
• "Drive through staff are disgusting and leave customers for over 10 minutes with no response when ordering. Then answer and leave mid conversation. Ridiculous."

Food Quality

Pros:

• "The fries were lovely & hot, as were the apple pies."
• "Sometimes you can get amazing food here, hot crispy and salty fries but sometimes the food can be OK but other than the odd scal it's a pretty decent place."
• "Lovely local fast food chain with tasty burgers, wraps, nice cold coke and hot potato chips."
• "Great place to eat, staff are friendly and helpful."
• "Food is usually fresh because it is a busy maccies."
• "The bathroom was clean."
• "Food is always the same. Nice enough and quick."

Cons:

• "Burger was served to me stone cold at 11.05 via the drive thru."
• "I bought a McDonalds breakfast and got two bacon and egg McMuffin's and they were both really dry."
• "Food is mostly cold most of the time you are waiting to order."
• "Chicken wasn't fully cooked and freezing cold!"
• "Very rare for food to be fresh."
• "Food is always freezing every time I order from here and there was a hair in my food tonight."
• "The fillet is cold and hard when I got home."

Cleanliness & Facilities

Pros:

• "The place is clean and modern."
• "Easy access for the disabled."
• "Disabled toilets available."
• "Baby changing facilities there."
• "The new interior makes the place seem more fresh, and they've done a great job at maintaining cleanliness."
• "The bathroom was clean, it wasn't too busy and our order was promptly delivered."
• "Boss Mac Donald's...boss clean ..bogs spotless."

Cons:

• "No one on the shopfloor cleaning tables, which were filthy."
• "Not 24hour store as advertised.. I went around 12.15am to be told 'were closed mate'.. well if you're closed, block the drive through with bollards and turn your signs off instead of me wasting my time and energy driving through the drive thru and waiting 3-4 mins to be told that..."
• "The management is beyond poor/unprofessional."
• "The overwhelming presence of collection/delivery persons and local children making a nuisance of themselves made this an unpleasant experience."
• "Didn't see any tables cleaned the entire time I was there."
• "No staff were on cleaning duties floors dirty with dropped food tables dirty."
• "The smell of the bathrooms and the lack of cleanliness, I do not like this place at all."

Order Accuracy & Wait Time

Pros:

• "I was more than happy with the quick service when I got served at the Huyton McDonald's and especially enjoyed my meal too when I called in to the restaurant recently. :)"
• "A lot of the time there will be a queue in the drive through but it does move fairly quickly."
• "Actually wasn't busy and had what we wanted no was a pleasant experience for a change from other McDonalds and we didn't wait long before we were served either."

Cons:

• "So far I’ve not had a single order from here that was complete or that didn’t need to be corrected."
• "Consistently don't serve the drive thru quick enough."
• "The order was completely wrong and missing food."
• "Multiple times had wrong things ordered."
• "So slow. Focus on orders being delivered. The order I ordered was a big mac meal and 20 nuggets. With no special requirements. And was waiting 25 plus minutes."
• "An absolute disaster. Given the wrong order twice and then when I got home they had left out a breakfast roll and 2 hash browns."
• "Every time we order food from here there are always missing items from the order."

Value & Pricing

Pros:

• "The place has a parking for one hour or so."
• "Even better they were 2 for £1, which sadly the McDonald's closer to me don't do that offer, sad but true..."
• "Great cup of coffee for FREE (using a full card of stickers) plus use of Wi-Fi while waiting for a bus on a very dull and miserable Sunday afternoon. Everywhere was spotlessly clean and all teenagers were behaving themselves!"
• "Get my morning brews from here every day. Great value, latte and a coffee for under £2.50, bargain."

Cons:

• "I only wanted to get two Burgers just 99p one and child ice cream I paid 7 pounds because they give me wrong burger and the wrong ice cream and the young girl didn't ask if I was eating inside or taken it out has I was standing there the floor was dirty and they weren't wearing hats or gloves and all talking so the door wasn't coming out on time they need to give the floor good mop and wipe everything in the kitchen."
• "Definitely a waste of 9 pound."
• "Not a good thing to say about Huyton McDonald's my quarter pounder was disgusting, was dry and just nasty, me kids happy meals came in a bag with no toy, they said they had ran out of meal boxes and toys. Well they should have stated that at the point of order. crap crap crap."