Urban Jump Trampoline Park Reviews Summary

Staff Behavior

Pros:

• "The staff are amazing making sure that everyone is safe."
• "Staf friendly and happy to help."
• "The staff were really accommodating."
• "Sophie... was very helpful - especially Sophie."

Cons:

• "Staff immediately are on your case about everything, removing all the fun."
• "Whereas before the staff were really accommodating today they were aggressively pedantic."
• "All the staff are miserable and watching their backs."
• "Massive queues meant we lost 15 minutes of our session time. Staff unhelpful."

Cleanliness and Maintenance

Pros:

• "Place is clean and tidy."
• "It was clean, and overall an enjoyable experience."
• "Very clean (including the loos), and a couple of nice café areas."

Cons:

• "The foam blocks you dive into smell worse than my teenager's bedroom."
• "It smells, it feels grubby."
• "It smells bad now too."

Pricing and Value

Pros:

• "Ninja Warrior is cleaner, cheaper (give student and blue light discount)."
• "A great place to spend an hour (you think an hour might not be enough but it's plenty!)."

Cons:

• "Kind of overpriced to be honest, only so much trampolining we can do in two hours."
• "So overpriced and boring. It cost £43 for 2 young children & myself."
• "Will not return here, too strict and rules too petty."

Safety Measures and Rules

Pros:

• "They seriously cover their backs as far as safety is concerned and quite rightly so."
• "Staff monitor various areas for safety."

Cons:

• "Too strict and rules too petty."
• "In an effort to avoid liability, my children were constantly bickered at by the annoying untrained teenage staff for trying to have fun."
• "The needing to buy 'trampoline socks' I thought was rather petty."

Overall Experience

Pros:

• "Great place! Kids had lots of fun. We booked 2hrs session and definitely recommend for very active kids."
• "Fantastic venue with very friendly staff who were super friendly with the toddler."

Cons:

• "Not happy at all, not normally one to complain but staff and services were shocking, not impressed."
• "Not very fun or relaxed place. I received the link for the safety video when my time slot was already started."