The Arcade Warehouse Lincoln Reviews Summary

Game Variety

Pros:

• "Fantastic day out with my 2 girls, it took me back to my childhood with all the retro games outrun, afterburner, street fighter and many more."
• "For the price you pay you get a lot of fun and I would highly recommend."
• "Great selection of classic and new arcade games and PC's."
• "So many games to choose from so we'll definitely have to visit again if we want to get round them all."
• "Some real good variety to play here! We especially really enjoyed Tekken and all the rhythm games."
• "Brilliant place with many many arcade games to play under one roof. Some are old school others newer titles."
• "Great selection of Arcades, Pinballs, Consoles new and old."
• "A variety of arcade machines, they seem to be constantly bringing in different ones so I have been 4 times and something new to discover each time."

Cons:

• "One the pinball machines had a stuck flipper. Point blank you couldn't shoot upper left screen but my lad loved it."
• "A few weren't quite working as good as they should which is a shame but I guess they’ve had A LOT of use over their lifetime!"
• "Pretty good value at £9 for two hours. However general maintenance of machines could be improved."
• "Some machines had faulty controllers. Toilets were filthy."
• "Lots of the machines/games don't work properly..pin ball machines with only one working flipper."
• "Two of the three available pinball machine didn't work properly, one had sticky paddles and the other was clearly not well made as the ball always hit one of the bumbers and went straight between the two paddles."
• "Most of the games were not working properly including the VR sets, could only have choice of one game and have only one go at it."
• "Most of the machines were not working properly including the VR sets, could only have choice of one game and have only one go at it."

Customer Service

Pros:

• "Staff were brilliant, super friendly and made sure everyone had a great time."
• "The staff were super friendly and explained about food, drinks and that we had access to all the games and machines."
• "Staff are kind and friendly, always there to help when needed."
• "James was our party host and he could not have been any better, he was awesome with the kids."
• "We were the only ones in! He was absolutely lovely, I suffer badly with anxiety but he made me and my partner feel very welcome!"
• "My son had his birthday party yesterday and would happily have another party here! Very organised and structured but more importantly everyone had a great time! The staff are all so lovely and friendly."
• "The staff are all absolutely amazing at what they do and so welcoming and funny."
• "Staff here were so welcoming, lovely and made every effort to make sure we were having fun, food was yummy, hot and good sized portions."

Cons:

• "Toilets were filthy. Staff were not bothered or just gave excuses when challenged."
• "Nobody asked if it was our first time and explained anything which would've been nice."
• "All about money and not the customer. They would have made money through drinks brought by myself, however would rather turn me away."
• "One star knocked off because the dance machines were broken, came up from Derby to play with my sister and nephew and this was the main game we were going for, so a bit disappointing."
• "Lots fun, many good arcades, some newer and plenty of classics. Air hockey, VR, pool, etc. I was looking forward to the pinball machines, both of which needed some maintenance, so this was disappointing."
• "Not a bad place to pass a couple of hours, certainly can't complain about the price. There's a few real good games but what really disappointed me was that after just a few days of being open, 3 or 4 of the better machines were out of order and a couple more were on, but not working properly."
• "Most of the games were not working properly including the VR sets, could only have choice of one game and have only one go at it. Very disappointed indeed."
• "To be honest can’t see myself coming back for quite a while due to the prices, lack of machines, kids running about every where. These things need to be addressed I feel quite soon."