Cassio Road Dental Practice Reviews Summary

Customer Service

Pros:

• "The receptionist was very welcoming and helpful too."
• "Hi, I'd like to take a moment to thank all the TEAM at the practice."
• "The staff are friendly and offer good advice and treatments."
• "The receptionists / dental nurses are friendly, efficient and patient."
• "Hi , I will highly recommend Cassio Road Dental to anyone."
• "As always, very welcoming and friendly, don't mind going to the dentist when it's Cassio Road !!"
• "The receptionist are friendly and welcoming."

Cons:

• "Their internal bureaucracy is a bit much. You cannot see another dentist than your assigned one."
• "The front desk can be a little 'frosty' but they are professional."
• "The reception team, they look SOO BUSY AND STRESSFUL."
• "But on last two occasions, their receptionist have really let us down."
• "The problem I had is that you insist on charging up front for services that have not been rendered."
• "The customer service is extremely poor from the reception team."
• "The reception staff need bit of customer service training...they let the surgery down."

Dental Care Quality

Pros:

• "Dr. Pyae Aung for my root canal and he did a great job considering my tooth had a massive hole."
• "Dr Siddhi Gandhi is the best dentist I have been to, she is patient, kind and did a great job on my filling."
• "I have seen a lovely dentist Dr J. Chadha at the cassio dental practice. She is very kind, helpful, polite and informative and a good listener."
• "Dr. Shamil Patel is amazing! Just had my 1st root canal treatment."
• "The quality of treatment has always been expertly carried out and prior to treatment takes place, all the options are clearly explained to me."
• "Dr. Hamish was very friendly and was immediately able to identify the problem areas."
• "Really pleased with the repair Shamil Patel did on my front teeth they look amazing."

Cons:

• "Due to this recent experience I have asked to be removed from their list."
• "I regret going to this clinic so much! It shattered my confidence and I live in fear of losing my teeth every day."
• "Really unhelpful staff and un patient Make me like feeling down more... left me in pain."
• "I book a book appointment for filling. The rude customer service ignorance. bad experience."
• "I was more or less dismissed and spoken to in a very rude, abrupt and condescending tone."
• "We've been with my son because his tooth hurt him so bad... the doctor was inpatient and rushing!!!"
• "Horrible bridge... I got a bridge after I lost a front tooth and the false tooth is too large, crooked and too white."

Facilities and Accessibility

Pros:

• "What a bonus that they have there own car park."
• "Warm welcome clean environment light and bright reception much better than before."
• "Everywhere is spotlessly clean and procedures due to covid are efficiently carried out."
• "The practice is welcoming, efficient and clean, and has just had a very smart makeover."
• "Very clean and bright environment, receptionist friendly and welcoming."
• "Friendly reception staff and the refurbishments look lovely."
• "The new deco is lovely."

Cons:

• "Car park is very hard no lanes, hard to find spaces and reversing car is hard especially if you got SUV."
• "The appointment was quick and hurry as the team looks super busy."
• "The team cancelled/re-booked. I got mail conformation for one and other i got message confirmation which is very CONFUSING."
• "Appointment reminders can be sent by text or email or even a brief personal call."
• "I checked online to find out what your opening hours were and it says from 8am. I phoned at 8 and again at 8.11 and got an answerphone saying you were closed!!"
• "Appointments have been made and then cancelled without any notice."
• "The visit was for emergency treatment. Unfortunately, upon arrival, it turns out that the visit is scheduled for 10 minutes."

Professionalism and Staff Attitude

Pros:

• "Right from the first appointment he couldn't have been more welcoming - he completely put me at ease."
• "Dr Jyoti Puri-Chadha who made it a comfortable experience for him and by the end of the appointment he was giving her and the nurse Asiyah high fives!"
• "As always Dr Patel was very efficient, great dental technique, no pain a totally worry free experience."
• "I have been going to this dentist for a number of years now. Dr Chirag Patel is not only an amazing dentist but a really nice person."
• "ALWAYS VERY HELPFUL AND ALWAYS FIT ME IN FOR EMERGENCY APPOINTMENT VERY GOOD STAFF GREAT TEAM AND VERY EXPERIENCED VERY VERY PROFESSIONAL THANK U ALL SO MUCH FOR ALL THE ABOVE GO ABOVE AND BEYOND TO HELP ME ALWAYS."
• "Dr Ali was such a professional, I didn’t feel any any pain and she was constantly assuring I was fine."
• "Absolutely spot on service! My recent root canal treatment was pain free and went very smooth!"

Cons:

• "Mentioned this to sangeeta shah there who’s a dentist, who then accused me of being a liar, began arguing with me, made me feel uncomfortable."
• "Really unhelpful staff and un patient Make me like feeling down more... left me in pain i have lost my teeth."
• "I book a book appointment for filling. The rude customer service ignorance. bad experience."
• "Having been registered with this dental practice for about 2 years. I'm less than happy with them... They are not fit for practice. DO NOT USE THESE Cowboys!!!"
• "Complete clowns, unprofessional and outright greedy."
• "Additionally whilst being examined I noticed what looked like dried blood on the dental operators light frame."
• "We've been with my son because his tooth hurt him so bad... the doctor was inpatient and rushing!!!"