EE Reviews Summary

Customer Service

Pros:

• "Customer service was actually very, very good."
• "Visited this store to buy my new phone and was extremely pleased by the customer service!"
• "HIGHLY RECOMMEND heading in store to see them. Huge thanks to Tahir for going above and beyond."
• "Just want to shout out Riyan who was outstanding in his service today at Westfield EE."
• "The second time in a year we've been helped by Shahria. Great service, knowledgeable, patient and very helpful."
• "I would like to say i had best customer service and would defo recommend i was served by ridwan."
• "Customer service at this store is impeccable, all staff super friendly and welcoming."

Cons:

• "Just visited few minutes before EE Westfield, the guy in the front greetings the customer was not efficient enough to look after customer needs."
• "Disgusted. Took out a phone bill which is meant to be £73 monthly minus 10% discount however have been forced to pay £92 each month due to misleading communication and continuously being lied to by EE telephone team and in store providers."
• "One of the worst service of all, they really don’t care for you or EE, company should check how their staff giving poor services."
• "Really atrocious experience. Ordered online and was advised to go in store to do a quick credit check that turned into a 2 hour debacle of long waits followed by frustrating protocols."
• "They will judge you by your looks."
• "Worst customer service by store manager and his team."
• "We came to Westfield Stratford EE store we took 3 contracts sim only plan we have coverage problem we spoke to them about this problem the assistant manager whose name Ali (a bangali guy) refuse to help us and he was very rude."

Store Environment

Pros:

• "Great environment, music, some games to play while waiting."
• "Very nice layout inside the shop they even have a VR module set up in store for customers to experience great atmosphere!!"
• "Nice establishment with attentive staff with a nice atmosphere staff were very helpful got seen and problem sorted in a good and efficient manner no complaints overall it's a thumbs up would recommend this store."
• "Very well organised establishment, very big store open place designed fantastically and very eye catching and comfy and cosy."
• "Marvelous Mall, almost everything available to buy from grocery to garments."

Cons:

• "The staff is verry rushed."
• "Very dodgy store. Got signed up for a 12 month contract after asking for a pre paid service because I didn't yet have a bank account (fresh off the plane from australia), which hours later was disconnected because the company doesn't accept foreign cards."
• "More and more areas with bad reception in London. Outside of London? Even worse."
• "Be prepared to be absolutely lied to about wait times."
• "The worst experience faced today in EE Westfield mall Stratford."

Staff and Management

Pros:

• "The team at Stratford, EE store are simply one of the best that I've come across in the entire country."
• "Lauren & Jay served my husband and I. They were AMAZING."
• "Very proactive sales assistants that give exceptional customer services and know their products."
• "Good service Best Advice Guide special thank to Mr *Avi* he really Explains me what I want 🤝thank Q Avi."
• "Their service is better then the others places, in particular Rose, Parise and Daniela, these BEAUTIFUL Ladies helped me so much."