Running Horse Reviews Summary

Food Quality

Pros:

• "Just had 2 huge and well cooked meals"
• "The food was hot and tasty, and they done brilliantly to get 16 plates of food out at the same time with no mistakes."
• "The food was amazing and plenty of it."
• "Everything was really well cooked, and considering how standardised these chains are, they hey really did a good job in the kitchen!"
• "The meal was unbelievably delicious and inexpensive."
• "the food was of a good standard and hot"
• "Meals are very reasonably priced and yummy."

Cons:

• "If you like cold food, frozen roast potatoes, smash and cold overcooked roast beef this is the place for you, all of my dinner was cold apart from the carrots."
• "Ordered steaks to be cooked Medium/well. Came rare-still bleeding."
• "We order our usual burger deal that comes with salad and fries. We pay the full amount after waiting 25 minutes. We got our burgers without salad, Fries and without Mayonnaise lol."
• "When the food came unfortunately my Veggie Kattsu pieces were Iver cooked and dry."
• "Food wasn't terribly amazing to be honest and I most likely will not be visiting again."
• "The food was not enjoyable in the slightest and it looked as if it’d be thrown together last minute."
• "the roast potatoes were hard and Yorkshire pudding was still frozen"

Service

Pros:

• "Great staff made it a great experience."
• "Staff were really friendly and left you alone to enjoy your meal."
• "the staff were nice and friendly and attentive without being overbearing"
• "Very welcoming staff and family friendly"
• "The staff went above and beyond"
• "all your staff was helpful and polite they are a credit to your business"
• "The staff couldn't have been more amazing and helpful!"

Cons:

• "Staff can be quite useless at times. Pudding never appeared, cancelled it in the end."
• "Really disappointed, not professional,not interested to serve us."
• "The staff seemed very lethargic!"
• "when asked to speak with the manager, they refused to come to my table to speak with me"
• "No customer service and bar staff said new managers are not on the ball"
• "Most of the staff have a poor attitude"
• "Richard the duty manager was so short and rude with the poor girls working their shift."

Cleanliness

Pros:

• "Always clean and tidy."
• "Not a bad venue, clean and tidy"
• "Place was lovely and clean."
• "Walking in we were welcomed into a large clean and well kept dining area."

Cons:

• "Our drinks came in extremely dirty drinking glasses so i took them back to the bar and requested some new drinks."
• "Toilets are constantly filthy and stink like a sewer"
• "Tables are sticky if you wear short sleeved shirts you cannot rest your arms on table"
• "The tables has that normal pub, really not cleaned, sticky feel to them."
• "Tables and cutlery were grubby though and the seating was a collage of stains"
• "A clearly drunk patron being allowed to wander in and out of the kitchen was not the most cleanly look."
• "The cutlery was dirty, tables were stick."

Atmosphere

Pros:

• "Loving the live music nights at the weekends."
• "Friendly environment and staff."
• "Friendly bar staff, family friendly, gets very busy."
• "I had the best night! Everyone was so friendly"
• "Busy atmosphere, really wallet-friendly prices, lots of food choice and friendly staff"

Cons:

• "Sorry to say, this was one of the worst experiences we have ever had. The people sitting around us were really loud and intimidating."
• "It didn't seem like a very friendly atmosphere however and the staff seemed almost annoyed that we ordered drinks to the table through their app."
• "It was diabolical we were treated terribly we had booked a table for a birthday celebration and when we got there they knew nothing about it."
• "Popped in hete after visiting Lapland UK and regretted that decision. The place was very dirty and attracted a lot of loud drinkers."
• "Lovely looking restaurant we went inside it was very loud and a little rowdy but this was due to a football match being screened."