Currys Reviews Summary

Customer Service

Pros:

• "He was extremely helpful and patient, took the time to listen to what I wanted."
• "What brilliant customer service. Charlene and Stuart were extremely helpful, friendly and knowledgeable. Would 100% recommend shopping here, as we were assisted quickly, efficiently and got exactly what we needed. 10/10!"
• "They never failed to deliver exceptional customer service."
• "In the end a lovely lady at a different department helped me, she couldn't do enough for me."
• "Your staff went above and beyond to assist me."
• "The member of staff who assisted us was so pleasant he was polite and engaging."
• "Staff were just fantastic. Debra [brilliant] could not do enough to help me."

Cons:

• "Braehead store... stood again for ages waiting for assistance."
• "Poor customer service. Ordered small value item online. Stock confirmed as available. Three texts to confirm goods being ready for collection."
• "If I could hit a zero star I would... customer service atrocious... manager I spoke to no people skills."
• "This store is TERRIBLE. Walked around the store for a hour and not one person offered to help."
• "Customer service is extremely poor in this store, hardly any staff members to help."
• "Customer service is appalling."
• "Very poor attitude and service by the staff."

Store Layout & Accessibility

Pros:

• "In the Braehead complex. Very large store. It had a very good selection of everything."
• "We will return to Currys Braehead for future shopping as it is a large store and has a variety of goods on display and excellent parking."
• "There is a very good range of stuff on offer, and the prices are good."
• "This is a great store to check out various makes and models before buying."
• "Shop has good social distancing signage on the floor."
• "Good range of electrical products. Easy wheelchair access."
• "Huge store with great product and plenty aisle space to effectively keep distance."

Cons:

• "Everything is chained up and you have to try and get an assistant."
• "It's a huge store yet has a surprisingly poor selection of products and stock."
• "A big improvement would be to allow entry/exit at both doors - collecting at one end and having to leave at the other is a nuisance."
• "The store is huge. Be prepared to do a lot of unnecessary walking."
• "Also could not pre-order and prepay anything online for local pickup, which is done by Argos."
• "It was difficult in the wheelchair as all the stock was displayed on counters about 900mm high."
• "I am sorry but anytime i go to this store for something i need or want they dont have it in stock u can go look at it then they will order it for you Or they tell you to order it online."

Staff & Assistance

Pros:

• "Fantastic service from your Shark representative! who made it easy for us to understand the features of what we were buying."
• "We were served today by Lesley-Ann, she was so helpful & professional."
• "The Braehead Currys PC World have some very helpful and knowledgeable staff."
• "Amazing service with Aziz today who spent a couple hours helping me choose appliances for my new flat. Aziz was very knowledgeable on all the products, and gave great advice."
• "The salesman for Samsung was very helpful and informative, all the staff were helpful without heavy sales pitch, giving you time to look and answering questions when asked. I bought my TV and was able to take it home with me, I'm very happy with my choice."
• "Great service and friendly knowledgeable staff! Great selection of electrical products and always get a great deal!"
• "Staff were excellent, friendly and knowledgeable."

Cons:

• "This place was a total joke today. I'd visited another store that had advertised having a laptop in stock which it didn't."
• "Currys attracts your attention with deceiving advertising and then make you pay for it."
• "Disappointed. I was looking for a doorbell camera that did not require WiFi. I asked for advice from their 'knowledgeable' advisor. Who knew only how to read the information off the pre-printed information leaflet."
• "The downfall of your instore service is the pressure sales to finance and then to switch broadband (please stop this)."
• "Staff unavailable. Had to hunt out a member of staff to assist us."
• "Staff couldn't be more disinterested."
• "Staff are unapproachable, disinterested and work-shy."