Shepherds House Reviews Summary

Ambiance

Pros:

• "The place is charming and clean."
• "Surprisingly busy without being loud, lovely country pub vibes with restaurant quality food."
• "We would thoroughly recommend the Shepherds house, great atmosphere."
• "The restaurant is warm and cosy, with a really nice ambiance."
• "The pub was very well decorated having a warm welcoming feel about it."
• "Lovely and warm atmosphere, would recommend for date night and family meals."
• "There is always a pleasant atmosphere in this attractive old pub."

Cons:

• "The restaurant also has harsh spot lights which make you feel like you're eating in a school canteen, not a comfy pub restaurant."
• "Unfortunately it falls well below standards of old and below the standard of cooking of my own at home."
• "The car park entrance can be a bit hairy due to it being on a bend on a fairly fast road."
• "Been several times and always the same disappointing experience."
• "The downside was the loud staff, namely like a woman supervisor, shouting at staff, clicking her fingers at kitchen staff."
• "Staff in general were talking to their friends very loudly, then watching TV programmes on their phones again loudly. Uninterested in the guests."
• "Service was disgusting."

Service

Pros:

• "The staff very extremely organised and attentive."
• "Waitresses were very helpful and friendly."
• "Staff were very friendly, we didn't need to wait too long for our food."
• "Staff are very friendly, polite and very hard working."
• "The staff are always friendly and inviting and that’s down to the manager Tom who’s clearly running a fantastic establishment."
• "Served by a friendly team."
• "Our waitress Molly I think, couldn't do enough for us even though she was very busy with other tables."

Cons:

• "Unfortunately i have had to change my rating due to the restaurant's decision to go cashless."
• "The service was barely existent and our group was left for half an hour after the main course before I had to go myself to get desert menus."
• "Waitress wasn't very bothered and got upset when we politely chased."
• "Service was slow and yet again over charged."
• "Service was AWFUL. Made to feel we were an inconvenience."
• "Nobody came back to take the payment so we went to the bar to pay."
• "Service has been of a high standard on each of my visits and is one of the main reasons for returning."

Food Quality

Pros:

• "Everything was cooked to perfection, I would highly recommend Shepherds House."
• "They had blankets that were appreciated when the sun went down."
• "The food was fab, my dish was the seafood grill, and the fish was cooked to perfection, melt in the mouth."
• "Lovely roast beef, great service and loved the option of mini pudding and coffee."
• "So far I have gone for the Korean chicken which is delicious."
• "The food was lovely and the service was excellent."
• "The food was excellent and served hot."