Citygate SEAT Slough Reviews Summary

Customer Service

Pros:

• "Customer service was very nice from the reception staff to the show room sales advisor."
• "The receptionist greeted us with smiles, connecting us with Stuart Laurie, who skillfully guided us through the sales process with utmost care and attention."
• "Dan (senior advisor) went above and beyond that! From the moment I walked in he treated me with respect and told me everything that would be done to my car."
• "Very well looked after by Fernando on my first visit, friendly, incredibly professional and very accommodating."
• "Just bought a used Seat Leon and this was very easy and extremely well handled by the excellent Stuart Laurie."
• "Many thanks to Nick Mundy (Sales) and the whole team at Citygate Slough who pulled out the stops and got my new Tarraco to me on Xmas Eve!"
• "The staff couldn’t be more helpful and the communication was excellent from booking my car in to picking it up."
• "Received excellent advice and customer service from Rob at Citygate Slough. Their prices are also competitive."

Cons:

• "Diabolical customer service, loan car was dirty with old tissues and car park ticket from February 2023 in it."
• "Good to see some 5 star reviews, however, if I could put 0 stars I would, poorly organised, left waiting for 30 mins for a test drive."
• "Unreliable and pathetic after sales service. No courtesy vehicle provided after vehicle broke down within warranty."
• "Changed from 5 stars to 1 stars...Every time I call I never get a call back or my documents sent over."
• "Put down a £250 refundable deposit to view a car, was never sent a confirmation or information about viewing said car. Refused to refund the deposit."
• "Booked online for a service and MOT, waited to be attended to by the receptionist, this is when I discovered that I was less important than the two people who followed me in."
• "Terrible service....I called during the week to book a viewing for an Ateca and Formentor...Having waiting nearly 45 mins in the waiting area, I got fed up and went back to reception."
• "Mike offered me a price for my car over the phone, I explained a fault it had, drove over an hour to Slough to part ex my car and suddenly got offered £1500 less."

Vehicles and Showroom Experience

Pros:

• "Nice refreshments area and clean and tidy showroom with a nice range of vehicles."
• "When the car finally arrived, Ibby made the handover a truly special experience, taking the time to thoroughly explain all the features of the car."
• "Just bought a used Seat Leon and this was very easy and extremely well handled by the excellent Stuart Laurie."
• "Recently bought a Seat Ateca from David & team, the staff at this showroom were very attentive & delivered outstanding customer service."
• "Got my new Ateca FR Black edition today! Fantastic dealer specially Joshua and Joseph."
• "Bought a used car (21 plate Ford Puma) from these guys and were great to deal with."
• "Many thanks to Yoriy for an excellent service at Citygate, the process was seamless and Yoriy was fantastic."
• "Amazing experience!!! Got me my Motability car faster than anyone in the country! Jamal was absolutely amazing from start to finish."

Cons:

• "I wish I had never got a seat Leon fr sport! Rubbish car full of faults and rubbish company who never sort the problem out."
• "Have sent my complaint to Seat UK. Update: had multiple dealings with this useless company and will never use them again."
• "Purchased a brand new Seat Taracco Lux last year...the software shows SOS, blocks phone calls on our phones, does not recognise our key, the screen in the car gets overheated."
• "WARNING DO NOT BUY FROM HERE! You will get ripped off. My husband spent £42000 on a brand new car which is a new brand and new out."
• "Happy with the car. Though very poor after sale experience. Collection was delayed by a day with no prior communication."
• "After a very satisfying sale it all went wrong from there...... Put credit paperwork through before I had even picked up the car."
• "Have called several times, spoken to the branch manager Chris and even gone into branch to order and collect parts. Promised a call back on several occasions from Dan, Andrew and Chris and still haven't had that either."
• "The people are professional and courteous, very nice to deal with. I go here for my car service needs; once they perform a health check over the vehicle, a detailed breakdown is sent out by text/email."