Address: Westhampnett Rd, Chichester, PO19 7ZL, United Kingdom
Phone: +441243539040
Rating: 4.2
based on 204 reviews.
Product Variety
Pros:
"One stop shop, Great value on most things from Home to Hardware."
"Surprisingly big, and more importantly, spacious. This is especially welcome compared to other stores in Sussex."
"My first visit and I was impressed with the range of goods."
"Large selection of things helpful staff with a friendly smile."
"Great array of stuff in here and I always love coming in to shop."
"This range is a big big store and you can get virtually anything you want."
"It's a good size The Range store. Other than home items they also stock other groceries such as food items, medications."
"As ever dear range, even the cafe is allowed by Costa to do their signature coffees."
Cons:
"Very good and wide store with a vast selection of items. Extremely disappointed to find the range has become like everywhere else."
"A long wait for food in cafe waited 20 minutes for a sausage roll to be heated up in microwave, not very nice nor was the tea."
"Suffers from the usual issues at the tills where a horde of customers appear with only 1 staff member on tills."
"The Range is located within the Sainsburys supermarket car park. Really slow service towards the end of the day though."
"I actually don't like this shops layout. not very intuitive at all."
"One of the worse ranges out there... also, don't appreciate customer services shouting at my toddler."
"However, I took something back that was not fit for purpose. The Manager was extremely unhelpful."
"The store is a total mess. Went today, it looks like they haven't had a cleaner for days in there."
Customer Service
Pros:
"The checkouts are always a bit sketchy however I'm really pleased with the products I got."
"Fantastic Christmases display and very reasonably priced."
"I would like to mention how incredibly helpful Heather at the Chichester store was."
"Great store. Sells just about anything you may need from a dog bed to a fluffy blanket."
"This has been the most top ranked level of customer service me and my partner have ever received."
"My first visit and I was impressed with the range of goods. Staff very helpful. Lift accessible first floor."
"I went in to return a deep fat fryer to customer services unfortunately I didn't have the receipt the lady behind the desk said she couldn't do it for me under company policy but did call down the manager who was more than fair and went out of her way to try and find my card details on the system both members of staff acted fairly and professionally."
"Nice variety of affordable homeware, more decorative items over anything else. Staff very friendly and helpful."
Cons:
"Very large store on 2 floors tends to have a lot of stock on pallets or in boxes blocking aisles which is a bit of an assault course."
"I bought a Cat tree for home delivery. It arrived faulty and so I tried returning it. The staff at my local store told me I could bring it there only to be told on arrival that was a mistake."
"I ordered a shoe cabinet from here. When I was assembling it realised that it was missing 2 parts which stopped it from being complete. Told the manager who said they would order me the parts, still waiting a month on!"
"Some of the time when I get to go to the range the staff are helpful to me and other time's the staff are so rude to me."
"Although I was waiting in a queue for longer than perhaps ideal due to only one till being open for ages (and there were three members of staff talking at or in their Customer Service kiosk - they should have monitored the queue building up."
"The floor supervisor on the morning of 2nd June 2020, could do with a refresher course in team management and customer service."
"customer service is very poor! wrongly priced item on shelf when challenged refused to sell it at the price on the shelf will never shop here again."
"If I could give no stars I would. Staff are actually friendly and helpful however they have ‘NO’ good faith return."
Price and Value
Pros:
"One stop shop, Great value on most things from Home to Hardware, pet care range could be a little more comprehensive."
"Lovely store and lots of stuff for sale but very frustrating as many items not priced other items mis-priced on shelves."
"My first visit and I was impressed with the range of goods. Actually went for Frozen party bits - bunting, paper plates etc and they had it all at a reasonable cost."
"This is a big store with lots of stuff. Particularly nice homewear at really decent prices."
"Would be 5 star, with an excellent range of goods at competitive prices."
"Absolutely massive store and I love the range a lot. Good quality very cheap DIY."
"I purchased a bench that turned up with a split in the top and a knot that sweep sap. Phoned for an exchange of product for weeks on hold each time for 30 plus minutes. Appalling!!!"
"Although I was waiting in a queue for longer than perhaps ideal due to only one till being open for ages."
Cons:
"Very good and wide store with a vast selection of items. Extremely disappointed to find the range has become like everywhere else and shoved Xmas Dec's out in SEPTEMBER."
"The Range is located within the Sainsburys supermarket car park. Really slow service towards the end of the day though. Staff prefer to natter with themselves."
"This shop is large enough to lose the kids in the toy aisle whilst you run to the coffee area for emergency treatment coffee injection."
"One of the worse ranges out there... also, don't appreciate customer services shouting at my toddler over store management's inability to signpost things."
"However, I took something back that was not fit for purpose. The Manager was extremely unhelpful."
"The store is a total mess. Went today, it looks like they haven't had a cleaner for days in there."
"If I could give no stars I would. Staff are actually friendly and helpful however they have ‘NO’ good faith return."
"Been here twice now first time didn't get out of the car park before we had to return a faulty purchase and the second time we paid for our purchases and because the checkout girl didn't deactivate the security label it set off the alarm as we were leaving we were treated as though we had stolen it atrocious staff and customer service."