Address: Unit 11, Festival Leisure Park, Festival Way, Basildon SS14 3WB, United Kingdom
Phone: +441268532522
Rating: 4.0
based on 255 reviews.
Service
Pros:
"I had the best experience at Frankie’s this evening. Popped in for dinner and was served by Belinda. The most kind, bubbly, caring waitress I’ve ever come across."
"Every time we visit the Basildon branch we are served by Ela and she always goes the extra mile to make your visit exceptional."
"Incredible service here this evening by Belinda! Thank you so much for making my little Sofia’s night!"
"Visited again for breakfast. Very friendly and polite service from Ela. Food was quick to arrive and tasty. Would definitely come for breakfast again."
"The staff were friendly, attentive and professional."
"All staff members had smiles on their faces and were very welcoming and helpful."
"The waitress we had was excellent."
Cons:
"Service was rubbish! Took an hour to receive our food of which came stone cold."
"This Saturday very slow service, steak was burnt on the outside spoiling the taste."
"POOR service = POOR experience which is such a shame as I usually love this restaurant."
"Service wasn't great, we were placed on a wobbly table and it was ridiculously wobbly..."
"Disgusting service! We got Sat down and nobody bothered to see us while we waited for at least 15 minutes!"
"Waitress was patronising after she randomly added garlic bread for £5 to our bill even though we said we didn’t want it."
"The waiter gave off vibes he just didn’t want to be there."
Food Quality
Pros:
"The food that we had was fresh and nice and hot."
"Food was brilliant, big portion sizes and reasonable prices."
"Food was good quality though."
"I wasn’t expecting the food to be as good as it was, every dish was delicious!"
"Food was amazing. I had the Bolognaise, the cocktails were also very delicious."
"The food was delicious and really filling."
"The food was great and arrived quickly, I had the steak which was cooked perfectly."
Cons:
"We got wrong food. Then my husband had mixed grill which is normally lovely but steak was all fat so was the ribs, never got mushrooms, sauce was wrong no onion rings, worst meal we have had there, would not order them meals again as put us off."
"The portions have been halved and the prices have gone up, for Christ sake it's pasta it costs only pence but to be fair it was nice but definitely not worth the money will not be returning definitely not good value for money."
"The food was awful I'm afraid, pot skins should be crispy and well cooked on top."
"One of the worst meals we’ve ever had, it was our wedding anniversary and we had booked, the restaurant was quiet only had 5 tables in, our food was sent back as it was cold."
"The food was honestly awful."
"Chicken was so dry and not hot enough to Melt the cheese on top of it."
"Both of our meals were stone cold, my hot dog was burnt to a crisp, and my girlfriends pasta was burnt and flavourless."
Ambiance
Pros:
"It was mine and my partners first ever time at Frankie and bennys and we absolutely loved it."
"Would recommend to anyone looking for something to eat in the area."
"Atmosphere nice as per usual and service excellent."
"Really enjoyable evening, staff were really great and the music really made the evening atmosphere a supper night out."
"The place was very lively and welcoming from the moment you arrived."
"It is a good atmosphere and everyone was happy."
"Always have a good meal here."
Cons:
"The restaurant feels a little crammed, wobbly tables and sat so close to the table next to you you’re basically eating with them."
"Music very loud so had to shout as was everyone else in order to hear what each other was saying."
"Came here for my daughters birthday on Saturday there was 15 of us we were seated round the side area of the restaurant near the outdoor area Which if I’m honest was a bit chilly."
"Very noisy, full of screaming kids."
"Music was fairly loud and so were other customers so wouldn't advise anyone with autism etc to visit."
"Atmosphere was Ok but when they cranked up the volume of the music we had to lean across the table to hear each other."
"Not a good experience. Very crammed and busy."
Value
Pros:
"Food was brilliant, big portion sizes and reasonable prices."
"Good range of options on the menu if you like italian/American cuisine and reasonably priced."
"Service good had a Groupon 2 course for 2 people £20 which was good value."
"Food was hot, tasty and affordable."
"Very good service and fairly priced."
"Food was served hot, and enough to keep you full."
"But when the food came it was excellent. Highly recommended."
Cons:
"Run out of draft larger and had to buy two small bottles instead at nearly double the price of a pint."
"The portions have been halved and the prices have gone up, for Christ sake it's pasta it costs only pence but to be fair it was nice but definitely not worth the money will not be returning definitely not good value for money."
"Also I noticed on the bill 10%off next meal...Shame I can't claim that for the rubbish meal tonight that cost £70.00."
"Good place to take ur kids but as like most places family of four, ur looking at £100 mark +. Parking for area free, toilets clean."
"Overall the high prices and the quality of food do not match."
"For £20.00 of my hard earned money I wouldn't have even paid £2 it was that bad."
"Had a meal today 16/4/2022... £170.00 of pure rubbish, thought Harvester was rubbish, this is on par. Will not be returning, very disappointed."
Management
Pros:
"The manager was very helpful with getting my birthday meal!"
"Manager was helpful though and refunded the meal without a fuss."
"Had an amazing experience at Frankie and Benny's yesterday. The experience wouldn't of been as amazing if it wasnt for our server Belinda."
"Service provided today was great and entertaining for the kids."
"John was so helpful and went above and beyond to make my daughters second lockdown birthday meal a real treat."
"Much better experience than the Colchester tollgate branch... The waiter was much better and the food was fast and lovely."
"We have had previous deliveries without issue."
Cons:
"The staff looked tired, and it all seemed a chore."
"VERY slow and dirty food splattered walls in restaurant, kitchen with fries and burgers left on work surfaces."
"Most disappointed in the manager who stood and watched it all happen, didn’t offer any sort of apology."
"The manager is a total smarmy idiot, who doesn't deserve to run such a good restaurant. I will be complaining about his attitude and lack of understanding."
"Despite the kitchen in meltdown, the shambolic management just kept letting more and more people in to the restaurant till it was absolutely full."
"Then had a waitress who looked like she would rather be anywhere else."
"Sadly very disappointed in my first experience at this Frankie and Bennys."