Address: 58 Sun St, Waltham Abbey, EN9 1EJ, United Kingdom
Phone: +441992700616
Rating: 4.1
based on 109 reviews.
Atmosphere and Ambience
Pros:
"This place feels like home with a warm welcome and an inviting atmosphere."
"Atmosphere friendly & welcoming."
"From the moment I stepped through the door, I was greeted with warm hospitality and an inviting ambiance that transported me straight to the heart of Italy."
"The atmosphere is lovely if a little bit loud, which also made it difficult for the wait staff to hear us."
"Atmosphere - great. (Love that they play music)"
"The Uber eats driver failed to delivered my food (he must’ve been hungry) so Vinces re made my order without hesitation."
"Lovely location, atmosphere & staff."
"Lovely food went at lunch time for the set menu. Great choice and homemade pasta was the best Had the mussels to start which were in the best sauce We will be back"
Cons:
"However at night there is music which is loud but a total vibe."
"Was very loud in there making it very difficult to hear each other trying to have a conversation."
"We had a party of 19 reserved last night at Vince’s, unfortunately the evening was an absolute shambles."
"We were eventually seen by a friendly member of staff, but he was clearly too busy to seat us as he asked us to wait 2 minutes, left, came back several times before coming back."
"The music was too loud. I ordered the waiter in sign language. The wrong food came."
"Not a nice experience at all music way too loud."
"Under staffed, food was ok. unfortunately the table behind us were so loud and obnoxious ruined a family celebration meal."
"The wine was nice."
Service
Pros:
"Andrei have been servicing us both time he is an absolute darling very informative."
"The staff worked there socks off a d were really friendly."
"The attentive staff was knowledgeable and provided excellent recommendations."
"Loved the lasagne although not too keen on prawn cocktail as prawns were warm .but the server Danielle was so lovely went above and beyond even thou she was pregnant.lovrly girl x"
"The waiter was amazing so so friendly wish I got his name, he made the restaurant experience even better for us."
"The staff were very helpful had lots of different bars open so was easy to get drinks."
"Went there recently for a private function and was very impressed with the function room which was great, the food was really nice and the serving staff were all very friendly."
"The staff are always lovely, the owner is also so helpful."
Cons:
"Food itself was good however the service and owner wasn’t friendly."
"The service was very slow, a very long wait for drinks, and a long time to take plates away especially between starters and mains."
"It took them almost an hour to tell us the order hadn’t gone through to the kitchen."
"Service wasn’t good. The new manager was rude."
"Terrible service today, waiting times between starters and mains over an hour, waitress rather rude and was lacking in customer service skills."
"We had a family meal Saturday night, My Calamari was chewy. The pizza bace was soggy and under cooked and the service off the waiter was very slow."
"Staff very friendly and a nice setting inside and out...but,my prawn starter came with an absolutely ridiculous amount of sauce all over it.way over the top and ruined the starter."
"Food was boring and not traditional at all some of the salsiccia was pink, service was terrible and it is over priced for the poor quality of the food."
Food Quality
Pros:
"I highly recommend the octopus it’s something you want to try and is different."
"Pizzas were reasonably priced and delicious."
"The dough has a nice amount of chew to it with a nice crispness, and it has excellent charring to the underside."
"The antipasti selection was a perfect start to the meal, with a variety of flavorful cured meats, artisanal cheeses, and marinated vegetables."
"I’m gluten free and it’s rare that I find a gf pizza that actually tastes good but this place nailed it!"
"Went there weekday around 7ish, not busy, place was really nice walls need a bit of decor but not a big issue, they had special offer on the pizza which was good."
"The food was very good. Was very loud in there making it very difficult to hear each other trying to have a conversation."
"You love Italian? This is the place to go! Great food served by a great team."
Cons:
"Since a change of ownership the difference is obvious. Food itself was good however the service and owner wasn’t friendly."
"The combination of disgusting food and shambolic service was almost comical."
"The quality of food was inadequate as well as the presentation with smudges on the plates and seemingly unclean stains."
"Would not recommend this restaraunt. When we went there the pizza was horrible we expected a lot more."
"Lovely Penne Arrabiata, butt the decaf coffee was awful!"
"One of the starters, the ‘bruschetta lush’ was burned bread all black on the bottom a bucket load of ricotta and a cold slice of peach."
"The food was not great ! The mussels were the smallest mussels that I ever had my entire life most of the shells were empty. The pizza was very dry."
"I had the ravioli porcini and it was nice but quite strong, and the portion looked quite small on the massive plate it was presented on."