Zizzi - Westfield (Stratford) Reviews Summary

Authenticity of Cuisine

Pros:

• "The pizza at Zizzi is always pretty nice, but very big portion, though the calories are lower than you’d expect for such a large pizza!"
• "The Rustica Black Truffle Salami & Mushroom pizza, which featured a white base with truffle salami, mushrooms, crispy prosciutto, Bufala mozzarella, riserva cheese, truffle-infused oil, and crispy sage, is an absolute must-try!"
• "I recommend the calzone and spicy chicken arancini."

Cons:

• "Food is overpriced and not authentic Italian food… truffle carbonara is literally pasta with cream and bacon and mushroom."
• "Unfortunately, I was not a fan of the lasagne. Mainly because I don’t like riserva cheese, though."
• "My friend’s 'fresh pasta' not even fresh, he ordered Smoked salmon pasta but the pasta was too hard to chew, just like they got it done from microwave!?"
• "The classic pizza though was very blant. The pizza base was very thin and burnt and didn't remind me of any traditional Italian pizzas."

Customer Service

Pros:

• "7 of us arrived and as we had to wait for a table, they came and asked us if we all wanted a drink on the house, gave us crisps and a chocolate!"
• "We cannot praise the staff enough. We had a fab lunch nothing was too much trouble and would not hesitate to go back again."
• "Upon arrival we were greeted by one of the staff who was very friendly and quickly helped us to a table."
• "We were celebrating my daughter’s birthday and service was amazing. Waiter was so polite and caring."
• "Very nice place to eat. I wanted to direct my 5 star review primarily towards Bastian who looked after us. His knowledge of the menu was extensive and accurate."
• "Amazing taste and service. The staff is attentive and checks on you several times to ensure we are good..."

Cons:

• "Service was slow and not very friendly."
• "I found the service to be a bit slow and had to remind them of a couple things but they seemed nice!"
• "Very disappointed with the food. Service extremely poor. Wanted salt and pepper, water and a drink but couldn't get the attention of the waiter."
• "Had a very bad experience today evening. Nobody bothered to take our order, when informed the manager he was not professional."
• "Staff are ok. Our Waitress was nice but could have smiled bit more."
• "Not enough waiting staff for the busy restaurant. One of our side dishes was missing, asked for it three times."
• "Service was a mess tonight. Ordered from the vegan menu, used the contactless Web option to order, chose an item with 'vegan' written in the title then got served with cheese on the pasta."

Ambiance and Environment

Pros:

• "I love the design of Zizzi restaurants. They always look very fancy and nice!"
• "Lovely place to eat, Julia staff member was very polite, the atmosphere is great, lighting is perfect, great vibes."
• "Love the food, excellent choice for vegans too. Great for a quiet evening. On a Friday evening, we weren't disturbed by the loud noises of the mall."
• "Toilets were clean and well ventilated."

Cons:

• "Apart from pointless dusty wooden structure hanging from ceiling everything else was clean."
• "This restaurant is located inside the city mall of the last floor and has 2 parts: outside and inside. However in rush hours there is too hot and no air conditioning."
• "I’ve never been to a ZIZZI before and it was just as I expected! Affordable dining with good food!"

Food Quality and Taste

Pros:

• "The food at Zizzi is consistently good across different branches."
• "The pizza is always tasty and the mocktails were also nice."
• "Really good food and the service was great too!"
• "Food was kind of basic but the reason for the 1 star is the woman that seats people who is annoying and rude."

Cons:

• "Was really disappointed in their pizza! About 30% of the dough around the edges was BURNED & the lack of toppings listed on the menu were none to a few."
• "Quite disappointing meal. Given that the restaurant is in a very busy shopping centre and we was prepared to wait to get seated we got seated after 19 mins."
• "The food eventually came and the spaghetti and meatballs came out as minced meat and tubes of pasta."
• "The pudding was the best part of the meal."