McDonald's Reviews Summary

Service Speed

Pros:

• "I ordered a takeaway on the app tonight for the whole family and it was quick, fresh, tasty, hot, and the order was 100% correct."
• "Since refurbishment, the food quality has increased and the staff are attentive and work hard."
• "Experienced the drive through for the 1st time it was quicker going in and ordering."
• "Really impressed with the new drive through. Quick and efficient, probably the best drive through I've been in a long time."

Cons:

• "Waited ages for our food... it was dirty nobody was cleaning tables.. the bin was full."
• "Ordered breakfast at 10am, 11.20 still not here, originally they said 20-30 mins, no one answers the phone."
• "Very long wait at the counter because the drive-thru queue was ridiculously long."
• "Service was slow and the pancakes where hard and poorly prepared."
• "Waited ages for our food... it was dirty nobody was cleaning tables.. the bin was full a tray was left on top of the bin full up with what somebody had eaten."

Order Accuracy

Pros:

• "I ordered a takeaway on the app tonight for the whole family and it was quick, fresh, tasty, hot, and the order was 100% correct."

Cons:

• "Why am I paying almost £5 for delivery when they can't even get anybody's order right which means I have to go and collect even after waiting almost an hour because 2 expensive items are missing?"
• "They got the order wrong (yes, really) and wanted me to drive thru again for a burger instead of just quickly adding and paying very quickly."
• "The worse mcdonalds around for miles!!Terrible, rats all outside, staff took 25 mins to get my order, then chucked away as saw a rat in the actual restaurant."
• "They were trying to give our food to someone else, when they disputed they took the fizzy drinks and added our coffee and gave it to us."
• "Everytime, without fail something is missing."

Food Quality

Pros:

• "Since refurbishment, the food quality has increased and the staff are attentive and work hard."

Cons:

• "The food was rrasy at 17:40 said on receipt and got to me at 17:21, all food was ice cold due to this, had to chuck all in the bin apart from the milkshake."
• "Food was okay, something was missing from our order and the drinks were not good at all, just tasted like water."
• "Took forever for the food to be prepared and was cold."
• "The atmosphere McDonald's is dead. It's gone. It went a long time ago now. It's just a delivery service full of drivers collecting food. No one at tills it's just a machine.. burgers tates like microwaved not grilled anymore..."

Customer Service

Pros:

• "Staff were friendly, but when I got home... 5 mins away our order was incorrect and my Big Mac must have been sitting there for about an hour, stale bread and the sauce had started to go hard."
• "Jamie served me today.. a little nervous I could tell he was new. He took my money and gave me big smile."

Cons:

• "Appalling service, I placed the order on the app waited for over 25 minutes, staff gave out wrong order and then took another 10 minutes to bring the food."
• "Service. Wow what service? Stood around for 5 minutes confused as to how to order. The team were just stood chatting packing uber orders."
• "Worst service ever maybe because this is a franchise they have the worst staff in here. Manager Luis needs firing."
• "Staff cant deal with the amount of orders. Orders either wrong or missing items every time."
• "Never enough staff employed in the evenings so wait is ridiculous, several of those that are working tend to concentrate on having fun behind the counter (including the manager) rather than serving customers."