Address: 32 Princess St, Manchester, M1 4LB, United Kingdom
Phone: +447400222888
Rating: 4.3
based on 143 reviews.
Payment Options
Pros:
"Contactless/ card payment not allowed only cash or bank transfer."
"Single-handedly keeping physical currency relevant in Manchester (Cash Only)."
"The nearest cash machine is a 5 ish min walk away on Portland St."
"Just make sure you have cash on hand as there is no card payment method."
"And remember to take cash as it is cash only."
"The place is cash only unfortunately, but there's never a cash machine far away, and it's always been worth it in my experience."
"They were very kind with the customer service and directed me to the nearest ATM, while they packaged the cake for me."
Cons:
"For a business of this size and not offer card payment is just unacceptable."
"Cash only - very outdated and inconvenient business practice, especially since covid."
"Since covid pandemic, we are trying to avoid using(touching) cash, unfortunately like I mention above, this shop is CASH ONLY."
"The only inconvenience is that is cash only so had to go back and get my wallet."
"The only downside is they only accept cash."
"Only thing stopping this from being a full 5/5 is that its completely cash only and they dont accept card payment at all."
"No customer toilets. Decor is starting to look dated."
Customer Service
Pros:
"The staff were helpful and she understood what I needed."
"HoHo's bakery is better the one just next to the China town arch.The staff are very welcoming and all round generally nicer and there's always a good selection, and make any cake you want."
"The shop radiates a homey bakery vibes so it's nice to visit in the middle of city centre."
"Really friendly staff, great selection of bakes and decent pricing."
"Staff are friendly like always and are very helpful."
"The staff are really nice too."
"The staff are very polite and the cake was amazing."
Cons:
"The staff are very ignorant and rude not a very welcoming place."
"Because the Guy that was working at the counter was so unplite and very rude."
"Egg tart, monacake and tea all tasted good, but I was really disappointed with the service! They behaved in a really stereotypical and racist way."
"Only real gripe is that staff can sometimes be a little rude and moody towards certain customers."
"But the staff, especially the lady who answered the call and the one at the counter, is quite impatient and a bit rude."
"The cakes and buns are really good however the attitude and customer service from some members of staff are appalling."
"Terrible customer service and terrible organisation, ordered a Birthday cake on Friday and was told no such order was made and no payment was received."
Product Quality
Pros:
"Fantastic Chinese bakery. I have tried lots of the different things they have on offer and have not been disappointed yet."
"Egg tart, monacake and tea all tasted good."
"Amazing food been there everyday on my course, the banana and red bean cakes are delicious my favourite snack going to be sad when my course finishes as I won't be near to get my new favourite snack."
"Love the bakery. Good selection of bakery goods."
"Delicious birthday cake made with fruit. So light and fluffy."
"Best chinese bakery outside of HK in manchester, authentic pastries and cakes."
"best chinese bakery in town, the buns are soft and smooth, everything is fresh. Just as good as the bakeries in Hong Kong despite the lack of ingredients in the uk."
Cons:
"One point deducted for excessive use of plastic packaging."
"A lot of the self picking savoury buns were sold out so we chose a few of what was left to try."
"They tasted stale and sickly, just horrible really, they didn't taste fresh at all."
"For Honey & pineapple bun, it's pretty average, not too bad, not too wow."
"The quality of the celebration cakes has gone downhill."
"Really disappointed for number of years we ordered from this shop, unfortunately this time I ordered the birthday cake through phone the quality is very poor and the cakes seems unfresh at all."
"There is so little red bean in red bean cake. There is so much sticky rice flour so the quality is so poor."
Hygiene and Cleanliness
Pros:
"The place is clean and there are seats for you to enjoy the pastries and hot milk tea, just like cha chaan teng."
"The environment is very clean and hygienic, the kitchen is translucent so you can clearly see the pastry chef making it."
"The egg tart is well cooked. It is the type of puff pastry and it is freshly baked."
Cons:
"Went to court 2 weeks ago and was given another fine this time £14,000 for mouse infestation and raw meat being washed by dirty pots and pans."
"Trays and food pickers are also dirty, hygiene standards look very low."
"We always buy things here and it's so disappointing that today we bought a cake and it had hair on it and it still won't come off, it's honestly so disgusting."
"ROTTEN FRUITS ON THE CAKES."
"On first impressions the store looks very dated and dirty."
"No disabled access."
"The store was very small and social distancing was impossible to implement without a store capacity limit."