Kwik Fit - Hayes Reviews Summary

Customer Service

Pros:

• "Dan his advice was clear and without hesitation I was able to understand what and when I need to come back."
• "Bradley went out of his way to pick them up and call me to have them fitted the same day!"
• "Just visited the Hayes store and the staff could not have been more friendlier and healthful done an excellent job replace 2 tires for me really impressed With the work force thanks for the excellent service hayes"
• "Highly recommended, fast & efficient, really friendly."
• "Gentleman on front desk v helpful and goes the extra mile for the customer."
• "The staff in there were very friendly and helpful."
• "Had a wonderfull customer service experience in store."

Cons:

• "Manager is appalling has no respect for any of the customers, talks to them like they're fools."
• "Firstly the customer service is terrible. A short answered, mumbling man was very dismissive and looked like he didn't have the time."
• "Didn't feel very welcoming."
• "Team were not accommodating on the phone."
• "I found the staff to be very rude."
• "The short guy didn’t even said sorry just said it is what it is."
• "very poor custmer service by manager and all staff.all staff is very unprofftional."

Efficiency and Professionalism

Pros:

• "They were quick, efficient and friendly."
• "The mechanic approached me and told me they've finished and thankfully nothing wrong with my car."
• "The team was welcoming, skilled and very professional."
• "Really impressed with Kwik Fit Hayes, Anton & Dilly we’re so helpful & efficient in replacing my tyre."
• "The whole team were pleasant, professional and efficient."
• "The service was quick and efficient."
• "All completed within the time they advised, car was ready by the time I came back from a brief supermarket trip."

Cons:

• "Booked with full service, but very poor in resolving the issues, staff shortages, very expensive for diagnostics."
• "Poor service, i booked online tyre change and Car check and when i went to garage they dint know about my booking."
• "I waited around for the call and received it around 2:30 but only to tell me that they can't find the right tyre in stock!!"
• "Useless fitter useless staff didn't have a clue on what he was doing."
• "I had an 8:30 appointment to change two tyres, that I'd already paid for online. The workshop was not busy but it still took the staff an hour to change my tyres."
• "They had my car from 845 to 415 to practically do nothing with it."
• "I had very bad experience this time. took three hours to jus fit 3 tyres."

Value and Pricing

Pros:

• "Bradley was very knowledgeable and confirmed that it was cheaper to order my tyre replacement online then right there in the centre."
• "Great prices too, way better than the other tyre shops that scam people into changing tyres on their cars that are not needed."
• "Great value for money."
• "The boys quoted £211 which was reasonable. However, when i went to pick up the car i was very pleasantly surprised to hear that some jobs werent as big as initially thought and the bill only came to £55!!"
• "Anton saw i was stressing out and really calmed me down and fitted 2 new tyres for a lot less than I had imagined."
• "Online booking for 4 new tyres. 10% discount and free wireless earbuds (via online redemption)."
• "Can get busy had to wait a little longer than anticipated, but they did offer a small discount."

Cons:

• "Worse still, the brake pads fitted at kwik fit I have video from the Audi service engineers that the backing stickers have been left on them!!"
• "Came out of heathrow after a long flight to a flat tyre, asked these guys to take a look and they said that all 4 tyres need changing at a cost of £147 per tyre."
• "A TOTAL RIP-OFF: I should have read the feedback section before trying this garage."
• "I need to buy 2 tyres, I checked online and found good ones for me for 120 pounds one. When I get to this branch, man who looks like he can't be bothered, told me at his branch it will cost me 400 pounds."
• "They charge £45 which is much higher than the other garages."
• "They charge 65£ just to replace engine oil... nothing else they do in servicing."
• "I paid almost £400 to get two tyres(rear) changed."

Reliability and Trust

Pros:

• "Excellent!! Have been using these guys for years. Busy, but always get the job done."
• "This was my first visit and will not be my last. Excellent Thank you."
• "Thank you kwik-fit, couldn’t recommend enough."
• "There's a guy called Bradley here now who's team have completely turned this place around."
• "VERY pleasant experience at the Kwik fit hayes branch."
• "Would 100% recommend."
• "I can finally use my local kwikfit knowing my car is in good hands."

Cons:

• "I booked with kiwi fit for full service few months back. Since then my car was not running properly."
• "These people might be ok with tyres but on anything else, they are uneducated, poorly trained in customer service and manipulating beyond belief."
• "Details of what took place at Kwik-Fit's Hayes branch was sent to Kwik-Fit via their website whose auto-response stated: 'Thank you for completing out our 'Customer Comments' form. Your message is receiving our attention.' They never followed up on that."
• "I knew there was something wrong with this place so I cancelled service."
• "Failed my MOT for pathetic reasons. I wouldn't usually give one star for something like this, but this should act as a deterrent."
• "useless and unprofessional. AVOID AVOID AVOID, they have no respect for your car and think its cool to thrash it around their forecourt."
• "Very disappointed by the MOT result given by Kwik Fit - Hayes Branch. Failed my car's MOT with irrelevant and insensible result."