Formula One Autocentres - King's Lynn Reviews Summary

Customer Service

Pros:

• "Appointment kept, job done on time for right price, staff friendly and helpful."
• "The Online system is quick & easy & all I then had to do was turn up."
• "They were however very accommodating and fitted me in."
• "The main manager is very polite and helpful."
• "All his team there are really nice guys and explained what needed doing and did it quickly and with a smile."
• "Pleasant and friendly service from start to finish."
• "Very helpful and great customer service as ever."

Cons:

• "I didn't receive a phone call about the wheel and I got told to bring my car back next Saturday for the coolant."
• "The staff need to make note, listen to customer."
• "Terrible service, dreadful experience, they do not care about communication with customers!"
• "I had requested that I was phoned when the work was done as I was walking around the area with two young kids."
• "Oliver promises to call ME back I find myself still calling them at my nearest tight scheduled convenience!!!"
• "Guy on reception was very grumpy."
• "Customer service was not his forte, he was quite abrupt."

Quality of Work

Pros:

• "Thankfully my car then went straight through the mot."
• "Had to have a new tyre but it was a reasonable price and the fitter was helpful and friendly too."
• "Both rear tyres were replaced and swapped over with the fronts as per instructions. Vehicle was ready to collect when I needed it."
• "The mot tester is friendly too & they fitted me in for a re-test the day after it failed."
• "The technician was extremely thorough, highly professional and very knowledgeable."
• "They soon replaced them and did a good professional job."
• "The fitters took both wheels off and noticed that they weren't balanced correctly. So the wheels got re-balanced and the rumble disappeared problem sorted."

Cons:

• "Had to take my car back twice as it kept failing both times at my cost of recovery."
• "Completely mucked up my wheel alignment."
• "On the way to work the following morning my tyre warning light came on and I had too flat tyres!"
• "2 months later the engine seized up whilst driving which required us to replace the engine at a cost of £3500."
• "Booking system that doesn't work! Booked on line, tyres turned up, arrived for my AM appointment at 09:30 to be told they should have them done by 15:00."
• "Wrong diagnosis. My car broke down, and took it to them. They changed my egr valve... it was the head gasket."
• "Charged me £700 to repair a linkage and couldn’t even do it properly."

Value for Money

Pros:

• "Used Formula one autocentre now for over 20 year's, and I have tried others, but have always gone back to Formula one autocentre, the price and service is very hard to beat."
• "Friendly staff and good prices for tyres."
• "Fantastic as always. Significantly cheaper than other providers."
• "They guarantee to beat any other price, that they have always done and not just by 50p, I buy my tyres on line for even better discount."
• "Can't fault the staff I dealt with and actually charged me less than initially quoted so can't complain!"
• "Best value and a trouble free visit."
• "The charge for a full service and what they do was way cheaper than the independent garage I used last time by way over £100!!"

Cons:

• "For an hour and a half of work I was charged 90 pounds."
• "If you want to get ripped off, this is the place for you, added things on a mot that wasn't true."
• "They are not even doing their job properly and how we trust safety after their service horrible."
• "Cheap tyres, expensive wheel alignment charge."
• "Was told they would match competitors prices on tyres on my Citroen Picasso at £40 each, asked if they could match their online price of £31 reluctantly he agreed."
• "They were asking for near £400 for the repairs."
• "Wheels were inflated to completely different pressures, and they weren't balance properly so the car started vibrating really badly above 60mph."