Kwik Fit - Barking Reviews Summary

Customer Service

Pros:

• "The guys here were fantastic!"
• "No faffing about! They were quick, professional and assured me every step of the process."
• "Best customer service in and around the area."
• "Kwik Fit Barking is the friendliest place I've ever had my car serviced."
• "Very professional and took the time after the MOT was completed to go through each advisory and explained clearly what needed to be done."
• "The service I received from Mr Suhel was fantastic."
• "I’m very pleased for a great service received from 'Charlie'."

Cons:

• "How is it possible to have an appointment for 9:30 am to change the oil and filters. And when you get here they tell you that maybe by 2 pm it can be ready."
• "From all indications, it’s like the staffs don’t follow the online appointments."
• "I took my car with errors on display which they weren't there previously, I went there and asked and they couldn't provide any answer."
• "Sorry quick fit was a massive let down 👎was more like quicky get Rich!"
• "The mechanic in the service station has not fix the issue and gave me the car back."
• "The worst branch to come to, very bad service and unprofessional work ethic."
• "Terrible customer service. I was made to wait nearly an hour just to collect my car."

Pricing and Value

Pros:

• "They were very efficient, work was completed as they specified and they are very reasonably priced."
• "Very helpful staff. They always try to find the best option for you."
• "The people who work here are very helpful, from the manager who is a top man to those who are around him."
• "Visited here to get a new tyre as it was deflating in less than a couple of hours and had already been plugged once before. On inspection, they advised me that it was ok to plug as it was not anywhere near the first repair so saving me a good few quid."
• "Good customer service and even stayed open late to sort my wheel alignment out after a MOT and full service."
• "The guys were honest and said I don't need a new tyre because my punctured one can be repaired safely."
• "Went in for alignment expecting to pay for an inspection. Once my car was checked everything was fine and wasn't charged a penny!"

Cons:

• "Went in there as had a puncture quoted 147 for tyre. Looking online booking it was 95.50."
• "they charged me £60.00 for front wheel alignment when Halford charged just £31.99."
• "Instead they tried ripping me off. Telling me I need a new rear camber which will cost over £300."
• "Probably a little pricer than Halfords but won’t it for the service."
• "But very very expensive over charging and £27 is to much for a patch up after a 2 and a half hour wait,"
• "Careful with wheel alignment, they charge crazy £60 just for two wheels!!!"
• "Paid £130 for wheel alignment/tracking in October 2021. I Have visited them 3 times since then to re-do it as it’s not been done properly."

Efficiency and Timeliness

Pros:

• "Got there to have my car aircon check... Got there had my car check in no time."
• "Had my MOT booked for 2:30, was seen straight away at 2:15 which was great."
• "Took my M3 in for 4 new tires with something more suitable for the winter coming up. My appointment was at 1pm, i got here early at 12.35 and was seen right away."
• "Within 15mins they had a new battery in the car and I was out the door."
• "Everything was done quickly. Very professional approach and fair treatment of the client."
• "They changed my 2 front tyres and I was on my within 15 mins."
• "Had full service and MOT. Left the car there at 8:30 and they'd already started on it."