Walsall Wood Tyre & Service Ltd Reviews Summary

Customer Service

Pros:

• "The young man who came out to look after me was very polite helpful and couldn’t do too much for me."
• "The team were amazing, they managed to book my car in asap and sort the problem quickly."
• "All the staff are friendly, approachable and professional."
• "Nathan and the team are always first class."
• "Raj was brilliant...he kept in touch and explained what needed to be done."
• "Raj is a Legend! I only ever use BMW main dealerships for service, maintenance and repairs but was working in the area when my X3 started making some suspicious noises."
• "Nathan got me in with little waiting, even on a busy Saturday."
• "Called at 9.30 am with a problem with my sons car. He is a key worker so needed car back as soon as possible."

Cons:

• "Had a really bad experience with this garage. Took my car in for a diagnostic, was told it would cost £2,000 to fix."
• "After driving away and having time to look at it properly, it was obviously wonky and needed fixing."
• "Went to 6 garages to sort out my alignment and they all said no without even trying."
• "Asked when I could have my wheel alignment done, given a time and arrived prompt to be told another car has come so you'll have to wait till we've done that one."

Quality of Work

Pros:

• "Nathan and his team certainly know how to provide great customer service and satisfaction and I highly recommend them for all your motoring tyre and service needs."
• "Fantastic service by all staff members. All very caring."
• "Called at 9.30 am with a problem with my sons car. He is a key worker so needed car back as soon as possible."
• "From start to finish I received a professional and friendly service, where they couldn’t do enough to accommodate my needs."
• "Nathan fitted me in at extremely short notice to check out a puncture I had picked up at work."
• "These guys are amazing life savers. I popped a tyre driving through Walsall Wood."
• "They quoted for a job on my car and when it turned out that the job was a lot more complicated (and expensive) than first thought, they fixed my car regardless and didn't charge any extra."
• "The mechanic returned the wheel to the car having ground away all flaking paint,resealed and new valve."

Cons:

• "Halfords replaced 2 tyres... charged me more for them and left me driving away out of pocket and severely to the left."
• "Sorry had to change to a 3 star as did not get me tracking spot on."
• "Went to Kwik Fit and was told I needed new discs and pads, called up these guys as I’ve had some work done here previously and had a better quote."
• "Instead of dropping the exhaust and welding the entire pipe, he welded the accessible bits and left the rest to blow."

Pricing and Value

Pros:

• "Customer service is ace and for a service centre of this size, they're reasonable on price."
• "All very caring. Going for just a puncture repair but Nathan was very kind and helpful in explaining during my time there that I needed 2 new front tyres within the next few months."
• "As this was a last minute, urgent purchase and working from home restricted me from leaving my house, I opted to use a Walsall Wood Tyre and Service Ltd."
• "These guys are amazing life savers. I popped a tyre driving through Walsall Wood."

Cons:

• "They are reasonably priced friendly and prompt, and honest I went with what looked like a nail in my tyre when I asked how much I was shocked with no charge it didn't pierce the tyre a lot of firms would charge not these trust your business with them."
• "Had a really bad experience with this garage. Took my car in for a diagnostic, was told it would cost £2,000 to fix."
• "The mechanic returned the wheel to the car having ground away all flaking paint,resealed and new valve.Asked how much I owed,expecting another bill...pleasantly surprised to be told as it was the same or a similar problem...no charge...excellent customer relations...Thank you...!!!"
• "Got tyres fitted this is 4th time i think ... I was happy with them till now. They damaged the wheel even tho it's not in great shape and they need refurb anyway but they scrached car on side quite badly ain't happy about that."