Kwik Fit - London - Blackheath Reviews Summary

Customer Service

Pros:

• "A GREAT experience at your Blackheath shop today where your manager Jay went above and beyond to help me."
• "Being a manager in my own profession, I observed how well they all worked together and was particularly impressed with Jay's handling and diffusing of a situation with a challenging client walking in."
• "Kayes and Abs are also brilliant at their work."
• "Amit, was very patient, polite and passionate with his job."
• "Very efficient and friendly team."
• "Many thanks and high praise goes to Peter, who executed a four tyre change on my 508 professionally and efficiently."
• "Excellent, timely service from Jim and Darcy who sorted out my issues with no hassle or fuss, even when I was being hassle-ly and fussy."
• "I am a complete novice when it comes to car tyres. I was so impressed with the very high quality of service I received."
• "Fantastic service. I had a flat tyre, it was just before 6pm so close to closing time but this didn’t stop Samson and his team helping me."
• "Kerbed the car and split a tyre, thanks for your help, that's the manager I'm talking about, lovely guy."

Cons:

• "The communication could have been done better. Please be upfront next time before doing any work on my car."
• "No communication, replacement or apology from Kwik fit."
• "If I could give zero stars I would. My husband arrived to his appointment being told that he would need to reschedule because they were still taking jobs on the day and had overbooked."
• "The engineer that was working on my car had no knowledge of what car he was working on."
• "It took me 3 visits to convince them that I had issues with my car, even though there was a persistent error message on my dashboard."
• "My glove compartment had been ransacked, items thrown on the floor, cables damaged due to being caught between the glove compartment catch when it was shut."
• "Levels of incompetence is unjustified, the lies told to circumvent responsibility unbelievable."
• "Awful customer service, atrocious on site admin and MOT booking."
• "Absolutely disgusted by the service in Blackheath Kwik Fit. Went in yesterday with flow puncture, after 2hrs waiting I was advised to come back today as they will fix the tyre."
• "Can bring the most simple punctures to them and they will find all sorts of excuses on why you need to change your otherwise perfect tyre."

Efficiency and Timeliness

Pros:

• "My favorite kwikfit experience for sure. Quality of service for these kinds of business come down to the staff and not just the brand and at this branch they got it on point."
• "Had the best experience at the Blackheath Branch. Not only did they have my tyres in stock, but the speed in which they were fitted was second to none."
• "I just had my nissan Micra serviced this week and I can only decide to take time to commend the excellent customer skills of Amit."
• "Great team who worked hard to replace four tyres, provide an MOT and fix a myriad of issues while being incredibly flexible to accommodate my unavoidable personal commitments."
• "Had a great experience there—it was really busy but they were kind and efficient."
• "Took my work van there this morning, because of an oil leak Michael was able to solve the problem and have it back on the road within two hours with no hassle."

Cons:

• "Visited kwik for and some the technicians seemed to be very relaxed sitting outside chatting, some even complaining they’re waiting to go home."
• "After an hour to change 4 tyres the technician damaged my wheel nut which snapped and leaving me the cost of purchasing a new wheel from the dealer."
• "This was a half an hour job, that was scheduled for 11:30am and was told that it will take about an hour to hour and twenty minutes. After waiting in the vicinity for a bit over an hour and going back the car had just been lifted, but no work was started yet."
• "I booked the appointment for 8:30am as I needed to go to work after. When I arrived I was told that the guy that was meant to look at my car was coming after 9am."
• "Terrible service. Booked to get my headlight replaced and was told to be there at 8.30. When I get there they tell me it's a 2-3 hour wait... For a bulb to be replaced."
• "Whilst I have no problem with the quality of the tyres fitted to my vehicle, I felt it took too long to be waiting as the 45 minute waiting time became an hour and a half."
• "No customer service skills from anyone. Was told it would take 30-40 min before they could work on my car. So i sat and waited."
• "They turned me down after booking an appointment for a safety inspection, pre-MOT. I took time off work just so they can tell me there's nobody available to check my brakes!"
• "4.45 PM Thursday 15th August, I heard the kwik fit man in the office tell a gentleman that 2 kwik fit men had found the problem with his car, a pipe had come loose and the men couldn't fix it until the engine had cooled down."
• "Took my work van there this morning, because of an oil leak Michael was able to solve the problem and have it back on the road within two hours with no hassle."

Quality of Work

Pros:

• "Took my car down there with a suspected flat tyre. Staff booked me in, inspected, and assessed that the tyre didn’t need changing; all free of charge."
• "Failed my MOT at first but they done what was needed for me to Pass it this time and I can't explain how grateful I am for their help, time, patience and respect."
• "Came in today because I thought I had a flat tyre. Levi dealt with me and he was very professional, he did a full check on my vehicle thankfully everything was fine."
• "Excellent service while they were short staffed. I was prioritised due to safety which i appreciated."
• "Many thanks and high praise goes to Peter, who executed a four tyre change on my 508 professionally and efficiently."
• "The team here are excellent; they're always really helpful and honest."

Cons:

• "After an hour to change 4 tyres the technician damaged my wheel nut which snapped and leaving me the cost of purchasing a new wheel from the dealer."
• "The engineer that was working on my car had no knowledge of what car he was working on."
• "My glove compartment had been ransacked, items thrown on the floor, cables damaged due to being caught between the glove compartment catch when it was shut."
• "Levels of incompetence is unjustified, the lies told to circumvent responsibility unbelievable."
• "There was white stuff that looked like pigeon droppings on the car when I picked it up and they acted like they could not see it."
• "I took my vehicle here to get new tires fitted and a MOT done. It's a performance car (Nissan GTR) and reasonably low."
• "I came today and I am still at the garage to change the oil and filters and they gave me the car back with a flat tyre."
• "MOT and service done but bumped up my bill when I picked up the car with a £160 wheel alignment."
• "Went in for a tyre change due to recent puncture, repeatedly asked if payment had been made as if you can get an appointment without paying for said tyre online first."
• "I only went there to change my tyre, unfortunately they didn't have the type of tyre I wanted."