Orsett Hall Hotel, Restaurant & Spa Reviews Summary

Food Quality

Pros:

• "The food is excellent."
• "The food was delicious and came with a friendly, speedy service."
• "Lunch was excellent."
• "Food was excellent for room service also."
• "The food was fantastic."
• "Dinner was fabulous."
• "The lunch was amazing, presentation was great and super tasty - very good value for money."

Cons:

• "Had a Valentines afternoon tea today but was not impressed with the cheap white bread sandwiches and no choice of brown bread offered."
• "the bread on the sandwich was a like dry."
• "the set meals were really nasty, and also small portions, no tea or coffee available at the bar?"
• "Everyone who had the steak were pretty disappointed. Quite a bit of gristle."
• "Dirty cutlery that's so old and scratched that it ought to all be replaced, overly cramped tables, uncomfortable seats."
• "The actual afternoon tea was adequate but definitely nothing special and therefore not value for money."
• "Been coming here for Christmas meal for many years. The only thing that was good about the main course was the meat."

Staff and Service

Pros:

• "The staff are warm, welcoming and helpful; the afternoon teas are a cut above the rest I have tried."
• "Staff are lovely and very attentive."
• "The staff are lovely and friendly and make you feel at ease."
• "staff were very attentive friendly an nothing was too much trouble."
• "The staff were friendly and helpful."
• "All the staff were amazing. Hotel, spa and restaurant all highly recommended."
• "The staff are always so kind, friendly and helpful!"

Cons:

• "Please think twice before using this venue. They honestly are just after money and customer service is not a priority here."
• "Very unhelpful and unprofessional staff."
• "Absolutely appalling service."
• "I found Orsett hall to be difficult, lack any empathy, extremely rude and unhelpful."
• "Victoria has brushed our complaint under the carpet."
• "Very disappointed with the customer service."
• "when i spoke to the reception staff was met with a rude approach."

Spa and Facilities

Pros:

• "Gorgeous hotel! Peaceful and clean spa!"
• "Loved the facilities with a pool, jacuzzi, steam room and sauna, along with a relaxation room."
• "Went for the Just the Two of Us spa day. It was very good value for money."
• "We used the pool, steam room and jacuzzi and went to the relaxing room whilst waiting to be collected for our treatments."
• "The spa and massage was amazing!"
• "Absolutely beautiful spa. Second time I have been there and will certainly go again."
• "Really amazing spa! The setup is great and it looks almost completely new."

Cons:

• "The showers in the pool area had mould on the mastic."
• "The lockers have definitely seen better days, they were hard to lock."
• "There was also a dead mouse which looked like it had been there for some time outside on the greens."
• "All our towels had marks on, the pool area and rest rooms only had chairs."
• "two out of three toilet doors broken, one out of two disabled toilets closed."
• "unfortunately they had a drainage leak so the spa was closed."
• "The changing rooms need a bit of tender loving care in regards to maintenance."

Room Quality

Pros:

• "Rooms are always outstandingly clean."
• "The rooms are a little outdated/old fashion but they were clean."
• "The hotel and room are amazing and the location really wonderful."
• "Rooms were warm and comfortable."
• "Rooms are decently sized, bathrooms are bright and clean."
• "Our room was really nice, nice powerful shower and comfy bed."
• "The bedroom was large and comfortable."

Cons:

• "The windows were not properly insulated, therefore the room was quite cold."
• "Room very tired... All furniture chipped as well as skirting boards, and carpets stained."
• "The room was more like a prison cell as it was so tiny and stuffy."
• "The rooms were not worth the price. My window couldn't open so it was all for show and my friends blinds in her room were detached."
• "Room was very basic, no drinking water, supplied and minimal tea and coffee supplies. Beds were comfortable but pillows were awful."
• "The room we stayed in looked a little tired and is in need of a redecoration."
• "The room cost a small fortune for one night and there wasn't even a measly complimentary bottle of water in there."