Ashdown Park Hotel & Country Club Reviews Summary

Accommodation

Pros:

• "Excellent luxury hotel, we were in a lovely spacious room with balcony, very relaxing and quiet."
• "Our Deluxe room was large and fine."
• "Room was lovely and we could see there’s been improvements all round."
• "The bedrooms are spacious and well decorated."
• "Our room was on the ground floor on the East Wing and was one of the best rooms I have stayed in. Spacious, clean, comfortable with views to die for."
• "Our 'Deluxe Room' was nice, but underwhelming."
• "The bedroom lighting is dim, if not dingy."

Cons:

• "The bath was stained and in general everything felt tired and worn out."
• "Whilst the grounds are amazing and picturesque, the interior is shabby old and dirty."
• "The 'spa' facilities are tired and inadequate."
• "The carpets are old and dirty."
• "Room 4 was dated which wouldn't have mattered if the contents were old but cared for."
• "The room was dated like the rest of the hotel but pleasant enough, it was without an eyesight mirror, the dressing table was on the far side of a rather long and oddly shaped room."
• "Somewhat dated rooms but suit the period of the property."

Service

Pros:

• "Highly recommended for anyone who wants great customer service in an amazing hotel."
• "The staff all wonderful from front office to the restaurant."
• "All the staff were professional, friendly and courteous, nothing too much trouble."
• "Superb staff who were attentive from the moment you walk in and throughout your stay."
• "The staff treated us really well and made it feel really special."
• "Friendly attentive staff, nice clean big rooms."
• "Staff are courteous and helpful."

Cons:

• "The dinner service was particularly poor."
• "Mixing up orders in restaurant."
• "the maître d' failed to tell us dishes that were not available or explain the menu/indigence."
• "I had to get up from my table twice, in order to ask the waiter for soup spoons and bread."
• "They even added a service charge for a glass of wine I purchased at the bar."
• "We also got served a very warm white wine."
• "The staff at the reception are unprofessional and rude."

Dining

Pros:

• "Our food was top notch, could not fault it at all, was really delicious!"
• "The chef definitely needs complimenting. Excellent selection of food and really tasty. Haute cuisine."
• "The food at 3 course dinner was fantastic and full of flavours."
• "Food exquisite, and service great."
• "The food was served by delightful staff and the chef gestured farewell when we left, after serving delicious food with perfect vegan burger."
• "The food in the restaurant (dinner and breakfast) is amazing."
• "Dinner was superb."

Cons:

• "AVOID breakfast !! Buffet style - poached eggs were rock hard, bacon and sausages dry and burnt, beans had a crust on them - coffee was appalling."
• "Limited menu for vegetarians or vegans. We had to order the same lunch/dinner choice for all our meals for our kids."
• "We booked for dinner - menu not very interesting."
• "They brought us cheese and biscuits for desert, instead of the 'cheesecake' we had asked for."
• "Afternoon tea very average. Basic sandwiches indeed, nothing exciting."
• "The food is so and so. The price we paid was disproportionate for what we got."
• "Food was tasteless and we had queue up like we were at school."

Facilities

Pros:

• "Splendid setting, great rooms."
• "Gorgeous grounds, classic British rooms."
• "The country club has a good swimming pool, tennis courts and a gym."
• "Restaurant excellent and breakfast very substantial/plenty of choice."
• "The spa is great - though book well ahead because demand is high."
• "The pool/spa on site for guests was excellent."
• "The tranquil surroundings were colourful and grounds kept to the highest standards."

Cons:

• "But was disappointed there is no steam or sauna room."
• "The 'spa' facilities are tired and inadequate."
• "The sauna and steam rooms are far too small and inadequate to classify as luxury spa facilities in my opinion."
• "Only criticism for us is there is no lift and the ground floor rooms are in the East Wing."
• "No spa treatments available, which was a huge disappointment!"
• "Most disappointing is the spa which is called so but literally has a pool and one hot tub - no steam rooms or saunas at all."
• "However the spa, is very disappointing."