The Norfolk Arms Hotel Reviews Summary

Accommodation

Pros:

• "A beautiful hotel well run clean and the beds are superb good quality linen tv and tea coffee making facilities."
• "We got upgraded to a larger room with a 4 poster bed."
• "The room was well appointed and of a good size."
• "Very nice small double room with a bath."
• "Lovely big room. Very comfortable bed."
• "Our room was small but charming."
• "Great service, very large room with super sized bed and so comfy."

Cons:

• "Room was £200 and still there was not a shower in the room, no full sized mirror and the bath was dirty."
• "The room was full of mismatched scruffy furniture - not old and quaint just naff (and not all clean)."
• "Dust was found on top of wardrobe."
• "Our room had stone (cement?) window surrounds and windows divided into squares with lead."
• "Feature rooms are overrated and overpriced."
• "Our room was ok but the shower had mould along the bottom of the tray."
• "Hotel very expensive, rooms dated and needed modernisation, bathroom are from the seventies, shower was just a trickle."

Location

Pros:

• "Right adjacent to Arundel Castle."
• "This hotel is right in the heart of the town, so everything is within walking distance."
• "The hotel is in a perfect location and has its own car park."
• "The hotel is located next to the Arundel Castle."
• "Its location in Arundel was right in the thick of things, and we could even see part of the castle from our room!"
• "A great location - so close to the castle - despite the convenience of this the price was way too high for the standard of the room."
• "A short walk to the castle and the beautiful nature around in Arundel."

Cons:

• "Hotel has preservation status, so can't upgrade (eg add a lift)."
• "The only downside is fire alarm which goes off when people shower and leave door open."
• "Upon our arrival at the hotel we were informed it was a first come first served basis for the car park."
• "And of course the charge for the car park was £5."
• "£6 a night to park a car in the hotel's private carpark."
• "Car parking is a bit tight and worth booking during busy times."
• "The whole top floor (rooms and corridors) has a uniformly low ceiling, so if you are much over six foot, you should make sure you ask for a room on a lower floor."

Food & Dining

Pros:

• "Food was excellent and the staff were brilliant."
• "We had a wake for my lovely dad today at the Norfolk Arms Arundel, I just wanted to say how pleased we were with the food and services."
• "The service was good and you could have a taste of the cask ales to see if it suited your palette."
• "Our party of 6 people thoroughly enjoyed dinner at the restaurant last night."
• "Food was fantastic hospitality by our very knowlegeable waiter was very much appreciated."
• "The food was obviously freshly prepared and very tasty."
• "The hotel chef cooked us a stunning 3 course meal that was incredibly tasty."

Cons:

• "The food was terrible, the presentation was poor and other than the scones there was nothing very nice at all."
• "Breakfast average, veggie sausages were terrible.... Chef should know veggie has come a long way since the 90's."
• "The cooked Breakfast was overall poor very dry & tasteless."
• "I was totally embarrassed for the organisers. The meals were ordered 90 mins in advance. We arrived on time, short wait, however the wait for the 2nd course was totally unacceptable."
• "Went for wedding. Wedding venue was lovely however bar was not up to snuff."
• "All was good, apart from the risotto, which was cold and small - more like a starter."
• "Our evening meal was over priced for what we had."

Service & Staff

Pros:

• "The receptionist was incredibly friendly and helpful, nothing was too much trouble."
• "All the staff were friendly and helpful."
• "Service was excellent throughout stay and staff lovely."
• "The staff are extremely friendly and helpful and very informative about the town and surrounding areas."
• "The staff really went out of their way to make sure our stay was enjoyable and the breakfast was excellent."
• "The staff were all very friendly and helpful."
• "Great staff always helpful and hard working."

Cons:

• "When I flagged this to the server, there was no apology or offer to comp the order."
• "Breakfast was very very slow, staff seemed unprofessional."
• "Staff although very polite were not really upto speed with things."
• "The only thing that spoiled our enjoyment was a rude and abrupt waiter who we discovered was the owner's husband."
• "We were greeted by a friendly man who took our order, then we needed to check if any of the items were cooked in butter (I don't eat butter) a woman came over to tell us that the mushrooms were cooked in butter so I asked if she I could get some without to which her reply was pretty much 'Don't have mushrooms then!!'"
• "The back of the bathroom door was either dirty or needed repainting."
• "Shower was cold after breakfast so a little disappointing room was a little stuffy."

Value for Money

Pros:

• "Got a late booking for a cheap rate of the web we stayed in 103 I think and it was superb clean bright with a tv that was bigger than my phone screen."
• "Overall very good value for money and great location so would recommend to all."
• "Look out for special offers on SE and booking websites - very good value for money."
• "Excellent value for money as well."
• "The whole stay was really good value for money, & I would happily stay again but for 2 nights next time."
• "Great value for money."
• "The food, drinks and canapes on the day were lovely, really delicious and there seemed to be lots which was brilliant."

Cons:

• "Room was £200 and still there was not a shower in the room, no full sized mirror and the bath was dirty."
• "Feature rooms are overrated and overpriced."
• "Paid £118.00 for a double room the room was not nice at all dust all over the room coffee up the walls if anything it was not worth anymore than £50 would never stay again."
• "We had 4 rooms booked for a weekend for a wedding and out of those, we all thought the rooms were either shoddy and/or poor value."
• "A great location - so close to the castle - despite the convenience of this the price was way too high for the standard of the room."
• "Our evening meal was over priced for what we had."
• "We had this meal as a Groupon deal and would never have paid full price."