"Rooms were great SUPER CLEAN, CLEANERS DO A FANTASTIC JOB."
"Nice room with good facilities."
"Very nice room, clean and spacious, plenty of tea and coffee, shower gel, very comfy bed."
"The room was stunning and vintage which we loved."
"The hotel room size was outstanding and lots of amenities in the room."
"The room was beautiful."
"Good room, really comfortable beds."
Cons:
"The room had clearly seen better days and was not as clean as it should have been - dust, cobwebs, grit etc - not nice."
"Room poor, not all lights working, heating not working."
"The room was dirty and vile."
"The room stinks of damp and the hot water is merely a dribble at best."
"Rooms are very dated and overlook a car park that took a noisy delivery at 7 am meaning you were awake no matter what."
"Room was OK very noisy from the car park."
Food
Pros:
"The food was well presented and a cut above the average pub grub."
"The food was lovely!"
"The breakfast food was well presented and tasted good."
"Food was really lovely, very large portions, too much for me."
"The food in the restaurant is excellent (as was breakfast)."
"The food was delicious, cooked and presented to perfection."
"The food was amazing. My partner had pork belly and myself steak. The steak was cook at medium rare to perfection, seriously!"
Cons:
"The chicken burger was advertised as a juicy breaded chicken breast with mozzarella and was about £15 I think. What actually came was a small/ shop quality but stale brioche bun with two pieces of breaded chicken goujons that were on par with frozen tesco ones and no mozzarella to be seen."
"Some vegetables undercooked and very hard."
"Breakfast was awful."
"it was hands down the worst food and service I have ever had."
"The food was bland and dry."
"The halloumi was just average, thrown on the plate with some rocket and a basic mayo sauce."
Staff & Service
Pros:
"The staff were all extremely pleasant, helpful and knowledgable."
"The staff that we interacted with were all polite, friendly and helpful."
"The bar staff were friendly and accommodating and the chef went out of his way to make sure we had what we wanted."
"All the staff seemed friendly and the drink prices were really reasonable."
"The staff were excellent, very kind and friendly."
"The staff are courteous, friendly and professional."
"Staff were especially great, couldn't have been more helpful."
Cons:
"We had to ask the 16 year-old server to order our breakfast after a long wait."
"Breakfast staff were really unorganised no coffee no milk waited to give a breakfast order for over hour."
"Not the best in the restaurant today (Sunday). Lack of knowledge on menu/drinks."
"Then had an argument, he was rude and belligerent, claimed I didn’t order the English Breakfast and just walked off."
"I kept phoning them up and no one answered."
"Staff very rude with 0% customer service."
"Lack of service, staff are barely polite when you do get served."
Value
Pros:
"All the staff seemed friendly and the drink prices were really reasonable."
"The food is very reasonably priced and have a very high standard."
"While not cheap the meal was good value for money."
"Nice place to stay and friendly staff, but disappointed with the adjoining room and crowded Breakfast facilities, still good value for money."
Cons:
"What should have been a £5.60 bill for two coffees has turned out to be £65.60 bill as we received a fine for parking in their car park."
"Two single gin and tonics nearly £17 which seems excessive."
"10 days later I received a Parking Charge for £100!"
"If we had paid the full executive room rate of £115, including breakfast, we would not stay again."
Atmosphere & Amenities
Pros:
"They had a chap playing on his acoustic guitar which was nice."
"The venue is still amazing."
"The hotel room was really nice. Wooden beams, real character."
"The room was appropriately decorated for the age of the building, all exposed beams, wonky walls, creaky floorboards and a roll-topped bath!"
"This is a lovely 'oldie worldy' pub and restaurant with great atmosphere and friendly staff."
Cons:
"Tables dirty and glasses not collected or washed."
"The rear extended rooms have been well used and of 'shed' construction with car park views."
"They allowed the public to stand and drink inches away from where I was trying to eat Christmas dinner!"
Overall Experience
Pros:
"Would we return? Absolutely not!"
"Definitely not impressed and won’t return."
"We will definitely be back."
"Would highly recommend for a nice stay."
"Definitely would like to visit again."
"We highly recommend this fantastic hotel."
"Overall we'd recommend the stay here at the Saracens Head."
Cons:
"Very disappointing experience as it was a treat for my husbands elderly mother for Christmas. 😥"
"the full English breakfast should really be advertised as 'non full..' as it was small with deep fried hard fried bread, one egg, one sausage and a few beans and tomato."
"Still haven’t heard back from the hotel who won’t answer my calls even though I have left numerous voice mails."
"Looks like a really nice place just poorly run."
"Such a shame... Other people were also turned away...."
"Booked it very late and didn’t know it was closed before we even got there."
"WARNING! Over priced to say the least vile cleaning in the rooms."