Address: Jack Hayward Way, Waterloo Rd, Wolverhampton WV1 4DE, United Kingdom
Phone: +441902714848
Rating: 3.6
based on 129 reviews.
Customer Service
Pros:
"I spoke to Dawn on customer service who is very sweet and a lovely manager came over."
"Overall, my experience was good, staff were very friendly."
"The staff at the store are absolutely fabulous. Everyone was so friendly. It was a pleasure shopping in there."
"A very polite Asian lady (staff member) came to assist me."
"Always happy to visit my local asda store. It has everything you need for the family."
"Store has a great selection of products available, and most staff are friendly and polite."
"Came across this person called Haroon Ali. He directed me with assistance as to where each product is, as this is the first time I've been to the store."
Cons:
"I left the store very annoyed and let down."
"Horrible store to shop in, staff (lesley and a few more) have awful customer service skills, the guards!!!! rude!!!!!"
"The staff are rude, miserable and if looks could kill."
"Was attacked by a member of staff physically manhandled and verbally assaulted by them."
"Absolutely disgusted with this store and ASDAs lack of customer service in general."
"Awful customer service, very ignorant home delivery team except Laura."
"Customer service is atrocious, ordered a create your own pizza. Went back to collect it, was ignored then when the lady finally acknowledged me it was hard work explaining that I had come to collect a pizza that I ordered."
Store Layout & Stock
Pros:
"Great selection but expensive compared to Aldi which sells produce of equal quality."
"Got all I needed in store, so went for a breakfast with my partner."
"Good place for all your daily needs."
"The lowest prices are found here and also a very wide range of items."
"Large range of products. Enjoyed the retail experience."
"Clean and large store for shopping."
"Very good store for household items, grocery, ambient food and frozen food."
Cons:
"Aisles can be narrow and sometimes there are massive gaps in shelves for stock to be put out."
"Shelves not stocked very well and aisles obstructed by waste cardboard trolleys."
"There were five items on my list. Two, they no longer sell and the other three were out of stock."
"Shop never stocked of what is needed."
"Came to store to find no Tiger kitten food on the shelf."
"Had problems with fresh produce with click & collect twice in a row now. Damaged salad and fruit."
"Asda store pretty much got everything."
Safety & Accessibility
Pros:
"I had to call in to charge my electric vehicle I was nearly out of charge just made it got in car park found EV charging point and hooked up on clearly defined space for EVs only."
"A couple of days ago I went shopping in asda and I had a problem with my health and whilst shopping I collapsed the asda members were amazing."
"Free parking for 2 hours. Toilets for customers in the store."
"Large car park. Huge store with a wide choice of foods, enough for a complete one-stop shopping trip, including clothing too."
"And the best thing is the pricing, it is much affordable than others."
"Spacious store with a wide range of products."
"Large car park perfect for peak hours, but super out of the way for pedestrians."
Cons:
"Would never go here again. Worst supermarket for social distancing."
"Beggars outside which is intimidating to say the least..."
"The area can be questionable at night. I was a student and used this store when I lived in halls near by, a female friend was assaulted in the car park."
"Scared for women and children on the car park about people begging for change every time day especially night.security's inside only."
"Used click and collect service Never again. The collection area is in a remote part of the car park out of sight of the main entrance felt very vulnerable."
"Social distancing doesn't apply in this store, too many in the store when I visited."
"As many have stated the processes asda seem to have in terms of face coverings is very poor."
Online Shopping & Delivery
Pros:
"I mainly shop online because im disabled, and the delivery people are amazing. So happy and helpful."
"I am so happy with the service i get from Asda, be it online or in shop."
"You can order ahead and pick, besides you can order to be delivered."
"I made online order with express delivery from them. When I unpacked my shopping from bags I realized that about half of my order is missing."
Cons:
"Came to this asda for the first time and got a parking ticket yesterday."
"Internet delivery was 20 minutes late then the I get my food half of my items was not there I’m not happy."
"Appalling service. We were expecting a £180 shopping delivery between 4 - 5 pm today Sat 18/07/2020 but instead received a phone call from the driver at 3.55pm to say the van wasn't working."
"Not reliable with deliveries, placed an order yesterday to be delivered today between 11am-12pm, at around 1pm I gave them a call to see what's going on as I still haven't received my delivery."
"If you shop at Asda for 5 min. in the morning then go back again in the afternoon expect to get a parking notice from Horizon Parking showing 1st entry and last exit time their ANPR cameras are a waste of time."
"Really p***** off with Asda first time using them for online shopping a will be last time."