Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Liked parts of their layout - you begin in the homeware section which is a nice way to start a weekly shop (assuming you like homeware)."
• "They always have mobility carts available plus access to the aisles is better than most."
• "Most the aisles are wide."
• "The place is easily accessible."
• "The store layout is well-organized, making it easy to navigate."
• "Everything you need. Unlike others this one is really neat and tidy. There is never any time you will find empty shelves."
• "It's a good store with a fantastic range of products."

Cons:

• "Every time there have been big areas of empty shelving, and they have been out of some of the things I need."
• "We visited the Regent Rd store today at 2pm, We were really disappointed, a lot of the shelves were empty and stock levels were poor."
• "Poorly stock shelves."
• "The only reason I didn't give this 5 stars was because the rest of the shop was laid out slightly unusually."
• "The thing that really irritates me is the stock being moved... I get most of my 10000 daily steps in walking up and down the aisles trying to find where they've moved what I'm after to."
• "Old style store in need of a refit and clean up. Shelves stacked high it feels claustrophobic and invasive."
• "Some parts of the store appear dirty."

Parking and Transportation

Pros:

• "Great amount of parking, nice wide aisles and generally don't have to queue long at the self-service tills."
• "The parking area is huge, however there's limited time for parking."
• "Big car park at the front of the shop and a petrol station too."
• "Very large store with ample car parking."
• "Large car park and petrol station."
• "Conveniently located near main roads and travel networks, as well as now being local to the increasing number of nearby apartment complexes."
• "A conveniently placed Sainsbury's with ample parking."

Cons:

• "Not a bad place to shop but the car park gets packed & bollards everywhere."
• "Car park too small. Pound coin slot for trolleys, too small for many trollies."
• "The shop was fine, but the shortage of shopping trollies is awful 😖 at this store."
• "The whole retail park could be more pedestrian-friendly, zebra crossings seem to just end halfway down and you end up walking on the road."

Customer Service

Pros:

• "The staff was friendly, helpful, and efficient at the checkout."
• "The staff were very helpful."
• "The place is clean and the staff are very easy to deal with."
• "Friendly helpful staff. Crystal clear ambiance."
• "Great place to shop. The staff is always friendly and helpful."
• "Heartfelt thanks to the kind person/wonderful staff and great customer service."
• "Everyone in the store is so helpful and friendly."

Cons:

• "Staff working on tills deliberately don't push products down to make you reach and slow packing process down."
• "Was not too impressed by the female who was on the self scan area, I asked her a question after an error message came on and she just walked off."
• "Absolutely awful customer service at the pharmacy counter."
• "The staff in this store have such a bad attitude that it feels like they are not doing their job."
• "The customer service was appalling."
• "Very rude staff at the checkout till."
• "The person on self checkouts and the person at customer service at 8.40pm on 27/10 couldn't have done any more to be unhelpful."

Product Range and Quality

Pros:

• "Good range of basics, but not the range of products I’d expect. To get everything I need, I must go to multiple shops."
• "A medium size Sainsbury store with a large range of products, some home range, Argos and clothing."
• "Big store with loads of different products for sale."
• "There is an instore bakery which has amazing bakes."
• "Plenty of choice, the food is lovely and fresh and they have a few bargains with the club card."
• "There is a huge selection. More than enough for me."
• "This is a large shop that has a large selection of almost anything."

Cons:

• "Massively regret ordering online from this place, Every order has arrived with items missing."
• "Store selection and options were great, however the state of the men’s toilets was enough to turn your stomach."
• "I liked this shop but sadly this week I saw shelves of the fringes where meat was displayed were black steaks of dirt."
• "Never a variety of flowers."
• "Sainsbury's Salad Bar is outrageous, it has barely nothing in it's salad bar."
• "They don't sell dvd's, blu-rays or 4K blu-rays so I was very disappointed."
• "They never have certain products in stock, I’ve picked up multiple items that have been out of date without discount label on it."

Pricing and Value

Pros:

• "You can still do weekly shopping for a decent price if you stay away from certain things."
• "This is my local, used to shop at Asda as bit cheaper but now it's not a big difference in price. The shopping experience is vastly different!"
• "I got a large Slush Puppie and they paid me £1.30, which was within my budget."
• "As always really good variety of products and reasonable prices."
• "Nice variety of things to get here. Large supermarket with plenty of options."

Cons:

• "The cafe is always cold tried it a couple of times, no problem with the food in the cafe but your food goes cold whilst eating it."
• "The prices are a little expensive though."
• "Well, to be frank this superstore is expensive compared to its other competing brands."
• "Noticeably more expensive than ALDI."
• "Relatively expensive as compared with other big chain stores."
• "The food is a little over priced but better quality than Tesco."

Facilities and Cleanliness

Pros:

• "But the place is very clean!"
• "An excellent and convenient location for your shopping needs."
• "Always a joy to shop there."
• "Love this store it follows all covid guidelines has lots of options and varieties."
• "They have a clean public bathroom."
• "It was well stocked and clean and I got everything I went for."

Cons:

• "The only down side I've seen to this Sainsburys is because of the untidy and dirty till and checkout areas."
• "Dimming of the lights seems to be the new in store policy at Sainsburys on Regent Rd Salford."
• "Absolutely disgusting the way the security guards treat people, as if they are prisoners you can't go in with your partner for a big shop."
• "Went in for breakfast on the second October 2018 staff are very dirty with very filthy clothes the lady serving looked like she didn't even have a shower this morning folks and knives very dirty."
• "Prices are average but what's not good are their toilets. Filthy and urinals are blocked and smells awful."
• "The toilets always stink it looks clean but it always smells awful."