Sainsbury's Reviews Summary

Customer Service

Pros:

• "During lockdown the staff at Sainsbury's were perfect."
• "The staff are very helpful and friendly from young man on the checkout to the young lady in Argos."
• "Helpful friendly staff (when they see that you can't find something they walk over and ask if they can help)."
• "The staff are very friendly and helpful."
• "The staff are always friendly."
• "An excellent lady at the check out... was smiling and chatting away really lovely."
• "Generally lovely staff but god forbid you ask a question about a product. They have no knowledge and no interest in helping."

Cons:

• "Staff at bakery rarely use the tongs provided."
• "However on my visit there was a store employee walking around the store and using the public toilets without a covid mask."
• "Petrol station staff extremely rude."
• "Staff are pretty useless as the woman stood by the entrance didn't utter a word to anybody."
• "The male staff were very argumentative and I was talked down to."
• "HORRIBLE Staff with Rude Attitude."
• "I am thoroughly disgusted with the attitude of the “jobsworth” who was on the door overseeing entrance to the store."

Store Layout & Accessibility

Pros:

• "Typical Sainsbury's superstore. Lots of parking, petrol station with car wash on site."
• "Self check-outs Lovely tea room/ simple but good restaurant on 2nd floor."
• "Top store. Fresh fruits and vegetables."
• "Easy parking and fuel station."
• "Fantastic store, nicely laid out, we got everything we needed to start our holiday in caravan park which is 5 minute drive away. Friendly staff and 100% great service 😃👍🏻."
• "Everything you could want from a supermarket. Well stocked, a cafe, an Argos, petrol, friendly staff, easy parking, easy access from a main road."
• "A great sized store with ample free parking plus fuel station nearby."

Cons:

• "The staff could maybe do with some store familiarity as I got sent to the wrong section twice."
• "Car park doesn't appear to have any speed restrictions and is treated as a race track by some."
• "The car park markings were also not clear in the twilight and rain."
• "Tight on staffing for this time of year... visit exceeded car park time limit (3 hours) leading to a penalty parking charge."
• "Only one till for those who don't want to do the checking out! What a joke."
• "Not enough staff on checkouts lately don't like self service no where near enough room for a large shop or trolley!"
• "Only 4 tills open queues down the aisles blocking other shoppers getting to the shelves."

Product Range & Quality

Pros:

• "They have a great range of free from food and they are easy to find."
• "There was a lot to choose from for depends on what you want."
• "Great local supermarket. Very wide range of produce, and helpful staff."
• "Top store. Fresh fruits and vegetables."
• "Fantastic clothes. 25% off offers on clothes very good."
• "Nice wide aisles, fruit & veg displayed so you can find your choice usually not too crowded."
• "A lovely spacious layout and a large range of products."

Cons:

• "Quality of fruit and vegetables has deteriorated."
• "Arrived there around 3:30 p.m., so obviously just before store closing time. But...many products been missing on the shelves."
• "Vehicle cleaning devices aren't usually in good working order."
• "Been using Sainsbury's for years bread not that good nor fruit and veg."
• "Quite a few shelves were empty including Bottles of Water."
• "Huge numbers of items missing from shelves - chiller cabinets on the blink -again!"
• "The quality of the flowers has been very poor recently, not lasting the full week."

Price & Value

Pros:

• "Great value, which falls around the middle of UK supermarkets."
• "Competitive prices and usually everything I shop for is in stock."
• "Always thought this place was too expensive how wrong I was compared with Lidl it's better food great prices lots of offers going on right now and lasts longer."

Cons:

• "Another store, its OK and well stocked but can be a bit more expensive than Tesco and certainly Lidl and Aldi."
• "Sainsbury's is over priced for unacceptably poor 'service'."
• "But in these hard times prices need to be more competitive."
• "Customers appear to have no choice but to purchase dearer items."
• "Some items are more expensive than other shops."
• "Food can be a little dearer than rivals though."

Cafe & Restaurant

Pros:

• "The coffee shop is great for a breakfast or lunch while shopping."
• "The cafe is one of the better ones."
• "The food, in general, tastes good, varied menu, and the whole ambiance of the Café is very enticing."
• "Popped in to use the cafe. Tables were very clean and breakfast and hot drinks arrived quickly. Food was excellent and the staff were friendly."
• "The cafe serves very tasty food and a good price."

Cons:

• "Shopping as usual OK but the restaurant really needs to pull their socks up."
• "Awful service in cafe. 30 mins to get food (it was not busy!). Fried eggs like dried bullets."
• "The restaurant is ok but had to wait nearly half hour for baguettes."
• "Went for breakfast before shopping..never again staff argued with my husband."
• "Cafe needs upgrading and maybe training in the kitchen."
• "I use your cafe in Bognor Regis at least twice a week it is steadily getting worse."