Address: unit 8, Stevenage Leisure Park, Stevenage SG1 2UA, United Kingdom
Phone: +441438576829
Rating: 4.3
based on 178 reviews.
Service Quality
Pros:
"Super friendly staff and although they were out of a few items the food we had more than made up for it."
"Staffs were very polite, helpful and prompt."
"Staff are always friendly and helpful."
"The serving staff were very friendly and efficient."
"Kiana was kind and helpful throughout our evening making sure we had an amazing night."
"Our server Kiana was especially lovely, really helpful and made the experience even better!"
"All the staffs were great in serving food / helping find appropriate vegetarian food."
"During my visit I was welcomed by a very friendly waiter I believe his name was Tuoyo."
"The moment we found out about Wagamama coming to Stevenage we were excited...friendly staff who came out and said hi."
"Gemma at Wagamama was a true delight! Her contagious happiness and bubbly personality made the dining experience extra special."
"We were served by a wonderful lady named Kuljit, who was both tentative and professional."
"Janine was absolutely fantastic serving us. Very patient and listened to all our allergies and intolerances."
"The service here is incredible, a friend and I came for a catch up and as soon as we arrived they relocated us to a quieter spot."
Cons:
"Had to wait ages to be seated (despite the place only being half full) and then food took a long time to come."
"The service was good and we were attended to the perfect amount. Not too much and enough so we weren’t ignored."
"Plus the workers weren’t that friendly to us as I have been. There twice it didn’t seem a one off thing."
"The service was friendly and prompt. The food was delicious and hot. We ended up staying for almost 2 hours by ordering more food and more drinks!"
"Very noisy, waitress could not find in the system food we selected."
"Food is always good but the customer service was appalling."
"Food was nice as usual but the menu the waitress gave us was soaked with beer my wife wiped it clean with a napkin and it seemed a big hassle from the waitress to take the dirty one away and give is a clean one."
"Vile. Do not order a takeout from here. This is the second time."
"The staff are not professional. I waited today for my food for more then 30 minutes no one came to explain to me what happened half of staff was on break because they wasn’t busy at this time."
"The table service was extremely slow. We had to wait at every step and it was difficult to flag staff down to get more drinks or the next course or even the bill!"
Food Quality
Pros:
"The food Is incredible! All fresh, cooked to perfection and very more-ish."
"Food quality was very good. I was looking to have some spicy/hot food and the staff was really helpful in recommending me a dish which i absolutely loved."
"All the staff were great at getting us seated, taking our orders (7 of us) and getting us food before they closed, and didn't rush us in any way to leave."
"Food always good service was a bit poor. Firstly waitress forgot part of our order, when reminded she then bought over a plate which we had already received to then gave to wait for our actually side to arrive."
"Food was super fresh. They altered my granddaughters meal. So it was exactly how she likes it."
"So happy Stevenage got a wagamama's, the food has never disappointed so far, the staff are friendly especially when you're stuck on what to oder or happy to answer any questions.. I did have the hot katsu curry today and my mouth is still tingling but it was delicious!!!"
Cons:
"I had the fire cracker curry and my wife the katsu curry they came out very fast within a few minutes which was impressive as it was a busy night. Just a shame it was stone cold and pre made as the rice had gone dry and the plate was cold to the touch."
"We chose Wagamama’s for our first ‘outing’ restaurant after lockdown. We were very impressed with the policies they have in place to keep you safe. Running at a lower capacity, glass screens on the bench seats, disposal menus to name a few. Only thing was the greeters outside had a face shield but none of the servers."
"I love Wagamamas. We went yesterday to eat in. The food was delicious as always but I was shocked by how busy it was inside."
"Over an hour to get 1/4 main meals that came out with all the starters, this all came before we even got our drinks after asking the staff multiple times."
"My duck dish was really nice, but cold, my partners steak dish was nice but cold, and my brother's favourite wagamama's dish (chicken raman) was awful."
Ambiance and Layout
Pros:
"Wagamama has always been people favourite due to their unique style of restaurant operation with very inclusive and 'public but private' layouts."
"Restaurant has very high cleaning standards."
"Being autistic I found it a little difficult and overwhelming with the noise of the restaurant. It seems to carry an echo although it was lovely lighting and very well thought out to make you feel like you were not so close to people."
"The food is still of a decent quality and comes in whichever one cooks first so starter, main, main, starter. Then randomly another starter arrived."
"We were able to get a table straight away but had to wait a while for food and drinks. We ended up getting several plates of food prior to our drinks arriving."
"The restaurant was very busy but we were seated very quickly however once we ordered our food arrived before our drinks did and we had to enquire where they were."
Cons:
"It’s been a while since I’ve been to Wagamama and it’s gone from sitting on a bench next to random people to sitting in a booth and being more restaurant-y if that makes sense."
"Me and my daughter went here randomly the other night as a treat. Being autistic I found it a little difficult and overwhelming with the noise of the restaurant."
"Put 4 for atmosphere as most of the evening it is overcrowded and you can hear some of the staffs are throwing dishes for cleaning, if sitting next to toilets / cooking area."
"It was ok but the food came at all different times and was really noisy. Plus the bathroom were very clean and was no toilet roll in most of the cubicle."
Value for Money
Pros:
"We order 2 pork belly ramens for collection. Our ramens were lovely. Very nice and fresh. Very happy with our order."
"Excellent experience, food arrives fresh as soon as it’s ready. Staff are friendly, welcoming and efficient."
"I think some of the menu items are overpriced for the quality. Generally the main was the best, I got the veg gyoza ramen, gutted they no longer do the cod or prawn ramen."
"Always on point, food great, always packed but never wait for than 20 mins for a table or to get food and drinks."
"Very noisy, waitress could not find in the system food we selected."
"We order 2 pork belly ramens for collection. Our ramens were lovely. Very nice and fresh. Very happy with our order. Best ramen like always."
Cons:
"Food was alright. Partner loved it. Average customer service as I asked for no chili oil but was given it then asked for a dessert but got ignored."
"I thought it seemed a little overpriced personally for what it was."
"The rice dish I had was quite spicy which was fine although it would have been better if I was informed via the menu. It would have been less of a shock."
"50 50 whether or not the food is nice always overpriced though I just spent £11 on a dish thats plain rice with tofu no spice, herbs , sauce or flavor probably the blandest thing I have ever eaten."
"Stood in the entrance with nobody else around me for 5 minutes just being ignored....picked up 2 x Ramen takeaway dishes....... basically sandwich packet meat mixed with tepid water & noodles/bean sprouts...... absolutely flavourless....... absolutely disappointed."