Address: 14 Uxbridge Rd, London, W5 2HL, United Kingdom
Phone: +442088255000
Rating: 1.3
based on 521 reviews.
Customer Service
Pros:
"The Amey team inside the site are always helpful and professional and are able to deal with the public correctly."
"Today morning, Mrs. Yewande from the council tax department was absolutely kind, helpful and professional as did help me go throughout my council tax account which I wasn't able to access as there was always an error and explained me the whole process until the end."
"I spoke with Georgina and Robb from the Registrars Department, who answered my queries promptly and in the most courteous manner."
"Customer service can be touch and go, I normally request a call back and within 30 minutes they get back to you fairly quick and resolve most of my issues there and then."
"Donna helped me a lot in finding accommodation She gave me a list of furniture agents after sending a few emails I got a positive response after only a few days from a furniture agent I visited the property the next day I had the keys to my new studio thank you very much for your great help god bless you"
"Had to call the Council regarding a delayed Council Tax payment. I had a conversation with Yewande who answered my call, and she was patient with hearing the condition and suggesting a resolution."
"Your best bet is to use the call back service, you'll still have to listen to a load of automated messages, but I did get a friendly and helpful chap call be back after about 1 hour."
Cons:
"Worst customer service in London."
"Everytime I had an issue they had irony in their voices and became upset without reason."
"Just called Ealing Council to enquire about discounts applicable when there is a full time student living at the property. I was attended by a lady that was very unhelpful and extremely rude."
"The Noise pollution team are absolutely useless."
"This is the worst service I've ever come across!"
"Nicki was not only extremely rude, she wrongly insinuated I had forged documents."
"Horrible customer service! Such rude and incompetent staff."
Communication & Responsiveness
Pros:
"Now sometimes service was good."
Cons:
"Zero accountability from the top to the bottom."
"I emailed them my documents... but they have not replied and I even used the call back service, no one called back."
"NO response for weeks, NO easy contact with any business line."
"They failed to respond to two emailed complaints within response times based on their own policy."
"Trying to get hold of someone from the recycling department... was waiting for over an hour no reply."
"Can't reach anyone over the phone, they ask you to email in but they don't bother getting back to you."
"They refuse to respond to e-mails and no longer take calls from the public."
Website & Online Services
Pros:
"I have updated your account and you will now see the option to apply for your permit via your on-line account."
Cons:
"Their website is a complete joke and doesn't even allow me to login."
"Trying to resolve council tax query. Phone system hangs up immediately, no email address, online system fails to allow my house move to go through."
"Have recently changed their online system for council tax... impossible to register for council tax."
"Really bad payment process for PCN - took 5 minutes to pay on Hounslow website but couldn't even find where to pay on Ealing's site."
"How, in 2022, does the council not have an email address!?"
"Ealing council have just changed their online account system and have made it incredibly difficult to get your account set up again."
"The website is trash. The staff are very incompetent and unhelpful."
Staff & Management
Pros:
"Otherwise the staff here are friendly to new employees and is a fine place for work."
Cons:
"Sleeping beauties! Council tax is over the moon but no one is taking care of the areas! NORTH ACTON SQUARE. Is getting worse and worse."
"It makes it more difficult that complaints aren't addressed and are harder to even get heard by the council."
"Disgusted by the atrocious service provided by planning department."
"They don't have personal to handle things on the phone and their website is always stuck on 'redirecting'."
"Very rude people without patience at all work in these council offices."
"No leadership and no one cares."
"They are the most incompetent, rude and insolence of people I have come across!"
Financial & Legal Issues
Pros:
"They're efficient at sending a tax debt collection letter though, hence the one star."
Cons:
"Four fine tickets arrived and plenty more coming."
"worse council indeed, i informed the council that my partner is a student and he is no longer working and they acknowledged it however they are still charging the same amount of money."
"Ealing council do not reply just will send you a rejection letter with double the fine."
"Even after paying council tax they send the court notice for not paying."
"Had to pay 150£ fine for a litter that I never thrown on the street."
"Also, we are paying 200£/month for council tax! It’s a robbery!"
"They charged me twice for council tax and when I contact them no one answers me properly."
Cleanliness & Maintenance
Pros:
"The contracting company that the council hired to collect the bins - only collect what they want and when they want."
Cons:
"Worst council. No one has swept our street over 7 months."
"Rubbish ripped all over the pavement flies/foxes old food everywhere in the summer months. Disgusting."
"Our rubbish hasn’t been collected for three weeks in a row now."
"The residents have been without lift for over two years now the building is 7 storey floors with 41 flats."
"Consistently fail to collect rubbish on a weekly basis."
"Our rubbish collection is missed on the regular basis."
"They did not collect oversized rubbish which I had booked for collection."